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Our Executive


Shelley-Maree Cassidy

Interim Chief Executive
General Manager – Marketing & Product Development

Shelley is interim Chief Executive as well as responsible for the team that provides marketing, digital media and communications, as well as those that develop ServiceIQ's products and carry out quality assurance. She was previously Marketing Manager at the Hospitality Standards Institute. Her marketing experience has been in the textiles, publishing and design industries.


Glen Keith

General Manager – Strategic Engagement

Glen has a long career in education and training. As the General Manager – Strategic Engagement, his role is to oversee investment planning, industry skills and research, Māori and Pasifika, literacy, language and numeracy, schools, providers, and policy and advocacy. Glen was previously Strategic Project Manager for the Hospitality Standards Institute, and has held senior positions with the Tertiary Education Commission, Department of Internal Affairs and Department of Labour.


Lesley Carroll

General Manager – Industry Engagement

As General Manager Industry Engagement, Lesley is responsible for directing the ServiceIQ frontline team, ensuring the right training solutions are offered to businesses and their employees to increase capability across the sectors we serve: aviation, hospitality, museums, retail and retail supply chain, travel and tourism.

Lesley has an extensive background in sales, most recently as National Field Sales Manager of Dulux NZ. In addition, she has held national roles at DB Breweries and NZ Dairy Foods (Fonterra). While in these previous positons, she formed professional relationships with a number of current ServiceIQ customers.