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Z Forecourt Concierge Gateway Training

Fuel your Retail career with Z!

Learn the ropes from New Zealand’s famous service experts – you’ll be looking after customers, looking after cars, and looking after yourself by gaining skills that can get you on the road to an exciting career in retail.  

The Z Forecourt Concierge Certificate is a Gateway Programme that gives students a great opportunity to gain both valuable work experience plus NZQA credits that can be used towards the nationally recognised qualification New Zealand Certificate in Retail (Level 2) or towards their NCEA Level 2.

They’ll be supported and learn important skills in line with industry standards including: customer service; health and safety; effective communication; personal presentation; product knowledge and teamwork.

A career in retail offers loads of possibilities, from customer care and sales and marketing through to management.

Z logo

Z Forecourt Concierge

How it works

Selected students will receive a 10 day work experience placement over a 10 week period within a Z site and will be supported by a Z Coach and a ServiceIQ Coordinator who liaise with store management to make sure they get an all-round understanding of the world of Z. Students will receive learning resources and e-learning logins to the Z Academy.

A clear development plan will be set and their work experience will be assessed in-store and through the Coordinator who also keeps the school up to date with progress.

Benefits for students

  • get an introduction to an exciting career within retail

  • gain credits towards a nationally recognised qualification

  • get real experience in a real workplace

  • enjoy the camaraderie from working as part of a team

  • learn great industry skills and knowledge essential for a retail career

  • learn valuable life skills in a supportive environment.


Programme details

The programme involves 10 days' work experience over a 10 week period.

Schools to provide safety boots – as per Z Health & Safety guidelines.

It costs $450 + GST per student and results in a Z Forecourt Concierge Certificate. The certificate is made up of a set menu of NZQA credits (see below) which may be used towards the New Zealand Certificate in Retail or towards NCEA Level 2.


Unit Unit standard title Level  Credits


Provide customer service

2 2


Maintain personal presentation and a positive attitude in a workplace involving customer contact

2 3


Participate in a team or group which has an objective

2 3


Assist customers to select goods and/or services

2 5


Use safe work practices in a retail environment under supervision

2 3


Complete workplace forms

2 2


Interact with customers in a service delivery context

2 2
  Total Credits   20

How to apply

Student placements are limited and schools wishing to participate are required to contact us for details on how to register. To apply for this training please contact or your local coordinator listed below.

Region Contact Mobile
National Enquiries – Z ServiceIQ Schools  
Northland – Kaitaia Sue Coleman 021 195 2817
Northland Sue Coleman 021 195 2817
North Auckland / Whangaparaoa / Silverdale Lisa Compton 021 665 368
Central Auckland Heamoni Taani-Fahiua
021 195 0280
West Auckland Heamoni Taani-Fahiua

021 195 0280

South Auckland TBC  
Waikato / Taupo / Whitianga Tania McCarthy 021 195 7156
Hamilton Janice Clough 027 748 8482
Bay of Plenty Carolyn Vincent 027 752 0155
Gisborne TBC  
Greymouth (West Coast) June Griggs 027 376 7878
Hawke's Bay TBC  
Taranaki John Hudson 027 488 2467
Whanganui / Feilding / Palmerston North Tracey Jarman 022 064 5045
Masterton Shelley Pender 027 458 8678
Kapiti Coast Elly Williams 022 368 7166
Wellington Ruth Asiata 027 221 8546
Nelson / Marlborough Tara Stewart 027 292 7972
Blenheim  TBC  
Christchurch TBC  
Canterbury Hannah Neville 021 195 7594
Otago / Southland Tui-Susan Hill 027 517 4080



Get expert help

If you have any questions, please don’t hesitate to contact our Schools Team or we can call you. Simply click the button below and give us your contact details.

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