News and views you can use to help build your business and career.
2015 the year of great New Zealand service
New Zealand’s successful service industries like tourism, hospitality and retail are set to take advantage of a growing economy. Key to satisfying customers is excellent customer service. Putting a smile on a customer’s face is also great for business and helps keep people coming back, says ServiceIQ Chief Executive Dean Minchington.
Essential skills for gambling hosts
If gambling is available at your venue, you must make sure that you and your staff have completed the right training to help protect your guests, your members, your team and your business. This is essential at all times, but especially with the busy holiday season ahead.
Would you like a Diploma with that?
It's a step closer to running the show for 56 McDonald's graduates who have achieved their National Diploma in Hospitality Operational Management (Level 5).
Quest for the best!
Customers are always looking for excellent personal service. And it takes a special kind of person to provide it. It was smiles all round when Salome Sovea of Quest on Beaumont Serviced Apartments was presented with her ServiceIQ National Certificate of Hospitality (Front Office) Level 3.
Retail Professional chosen in central North Island
Liquor King’s Ashley Brunel will proudly represent the central North Island at the ServiceIQ Retail Professional New Zealand Award in Auckland on 22 October.
Lower North Island rocked by young retailer
Rockshop Palmerston North retailer Beau Richardson will take the stage in Auckland later this month.
Online training a sure bet for responsible gambling hosts
ServiceIQ’s latest Skills Online course gives a practical introduction to being a responsible gaming host.
Christchurch drummer leads Canterbury retailers
Diana McKay from Christchurch’s Rock Shop will represent the upper South Island at the ServiceIQ Retail Professional Award in Auckland next month.
Workforce development plan
Economic growth and business prosperity are primarily driven by two things: the quality of capital and the skills of workers. As New Zealand and other developed countries have become knowledge-based economies, having a workforce with the right skills is more important than ever.
Jet Park Airport Hotel takes off with ServiceIQ
Jet Park Airport Hotel and Conference Centre won ServiceIQ’s Excellence in Training and Staff Development Award at the Hospitality New Zealand Awards for Excellence dinner last night.