When you stop for coffee and a bite to eat at Wellington airport, there’s a high chance you’ll be served by New Zealand’s top hospitality team.
Last night, Delaware North, that runs seven of the airport’s busy cafés and bars, took out the coveted ServiceIQ Excellence in Training and Staff Development Award for the second time at the NZ Hospitality Awards 2016 in Auckland.
The recipe for success in an operation serving thousands of travellers weekly, is giving staff the skills for excellent customer service, plus the opportunity to develop a career, says Delaware North New Zealand Business Manager, Harish Purohit.
“By helping our people increase their skills and prospects, you raise the benchmark for strength in the team and create momentum in the business,” says Harish.
Many of the team at Delaware North’s Wellington operation have upskilled on the job, gained ServiceIQ qualifications and progressed to senior roles.
“We support and mentor our staff to pursue their own goals and a sense of direction. There has to be more to it than just turning up to work and getting paid.”
He says the pay-off is a motivated staff and engaged team: “Our customers can expect to receive a superior service from knowledgeable and helpful employees.”
ServiceIQ is the official training partner for the hospitality, tourism, retail and aviation service industries. Our experts work with industry to develop top quality on-job training programmes that make a positive difference for thousands of businesses and their employees all over New Zealand.
ServiceIQ's Chief Executive, Dean Minchington (centre) with Delaware North's Harish Purohit (left) and Ron Cherlan (right).