Real success stories
Discover the secrets to genuine success for your business and your people.
Emerson’s – Pouring craft into customer service
Once upon a time craft beer was enjoyed by only a knowledgeable few. But in recent years it’s become sought after by so many that it seems like there’s a new craft beer brand launching every month.
Scenic Hotel staff go places
On the face of it, the Scenic Hotel Group doesn’t seem like a candidate for deeply embedded training programmes. The employees are excellent, the business is very profitable and it’s one of New Zealand’s most famous hospitality and accommodation brands.
Skilled staff put Life Pharmacy in great health
A pharmacy is far from a normal retail store, says Hilary Hatfull, Retail Manager at Green Cross Health’s Life Pharmacy in Lower Hutt’s Queensgate Mall. It’s all about giving customers advice to help them select the right products for their health. For instance, it might include helping them choose products that are compatible with other medications they may be taking.
Would you like a career with that?
Sean Cardiff got a part-time job at McDonald’s to help pay his own way in the last year at high school. He wanted to help his family out by being financially independent but it became much more than that.
Short Orders – Dealing to dyslexia in the kitchen
Liam Wilkie got a taste of what he wanted to do in life when he helped prep food for weddings and events at a family friend’s catering business in Hawera. The experience when he was just 12 years-old inspired him to study hospitality and cookery at school. Now, at 21, he’s close to completing his chef apprenticeship at the Copthorne Hotel’s upscale One80˚ restaurant overlooking Oriental Bay in Wellington.
Who dares wins!
From an unpromising start at school to an expert chef, cookery tutor, and currently Assessment & Membership Co-ordinator at the Restaurant Association of New Zealand, Adam Dickson has quite a story to tell. The way he recounts it his life sounds like an amazing adventure.
Relentless Quest for Great Staff
It’s not only guests who love staying with Quest Apartments. Their staff are also happy staying with Quest for a long time. On-job training for significant qualifications has not only created employee loyalty, it can also help maintain excellent standards for guests across its 34 properties.
Retail Rock Star
Many dream of making a living making music. Beau Richardson has the next best thing. He’s a guitar–playing senior sales assistant at The Rockshop in Palmerston North and, as far as he’s concerned, it’s a career with plenty of high notes.
LLN – It’s literally a great idea
You can employ wonderful people with a great attitude and the right skills for the job. But if English is a second language for these employees, what they might appreciate is a course in literacy skills to strengthen their communication and help them feel much more part of the team.
Putting outstanding comfort and quality in the Cuba Quarter
In every hotel, there’s a community made up of the people who work there. Tight knit professional teams form strong bonds and create a great atmosphere for visitors. Wellington’s warm and welcoming CQ Hotel, also sees itself as part of a very special community, the people who work and live around the capital’s famous and vibrant Cuba quarter.