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Real success stories

Discover the secrets to genuine success for your business and your people.

  • Cold Storage Nelson thumb

    How training became hot at Cold Storage Nelson

    Cold Storage Nelson (CSN) isn’t a household name and is unlikely to spring readily to mind for most Kiwis. However, CSN, with operations in Richmond, Christchurch and on the ports in Tauranga and Nelson, is one of the country’s three biggest cold storage distribution and logistics firms and the largest privately-owned company in its sector. Talk about a quiet achiever. 

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  • Gert Taljaard thumb

    All the world’s a stage

    Polynesian Spa Chief Executive Officer Gert Taljaard knows that creating a memorable visitor experience is more like theatre. The venue is the stage, the staff are the actors, and the audience are the visitors. Bring them all together brilliantly and magic happens. And that’s exactly what is on show at one of the world’s most famous luxury thermal attractions. 

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  • Discovering how to run a museum2 thumb

    Discovering how to run a museum

    Talk about in at the deep-end. In the spring of 2016, Kathryn Parsons and Karen Payne started new careers running the Cambridge Museum, without ever having worked in a museum.

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  • Tenille thumb2

    Spa's service excellence!

    Waikite Valley Thermal Pools is becoming an even hotter central North Island destination. That’s largely thanks to positive word-of-mouth reviews, and a team making a bit of a splash with on-job tourism training.

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  • Columbus NP takes the plunge thumb

    Columbus New Plymouth takes the plunge

    When it comes to outstanding customer service, the talented teams at Columbus Coffee stores in New Plymouth are a great showcase for this iconic New Zealand brand. Like any great coffee, it's all about the right blend of skills and knowledge.  

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  • Rising star discovering

    Rising star discovering a world of possibilities

    Nicole Kay didn’t really know what career she wanted when she was in her last two years at high school. But a part-time job and a couple of ServiceIQ qualifications later, everything came into focus for her and now an exciting world has opened-up.

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  • High octane service career thumb

    High octane service career

    She started out thinking she was going to be a hairdresser, but her work experience and commitment to learning since leaving school have driven Amber Ledingham down a completely different road, into Z Energy service stations.

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  • Emersons menu thumb

    Emerson’s – Pouring craft into customer service

    Once upon a time craft beer was enjoyed by only a knowledgeable few. But in recent years it’s become sought after by so many that it seems like there’s a new craft beer brand launching every month.

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  • Scenic Hotel thumb

    Scenic Hotel staff go places

    On the face of it, the Scenic Hotel Group doesn’t seem like a candidate for deeply embedded training programmes. The employees are excellent, the business is very profitable and it’s one of New Zealand’s most famous hospitality and accommodation brands. 

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  • Green cross Hilary Hatfull thumb

    Skilled staff put Life Pharmacy in great health

    A pharmacy is far from a normal retail store, says Hilary Hatfull, Retail Manager at Green Cross Health’s Life Pharmacy in Lower Hutt’s Queensgate Mall. It’s all about giving customers advice to help them select the right products for their health. For instance, it might include helping them choose products that are compatible with other medications they may be taking.

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