Real success stories
Discover the secrets to genuine success for your business and your people.
The cool life of Riley
Travis Riley could have become an aviation engineer but instead he wanted to follow a career path that was more about the safe transport of goods than the safe transport of people.
Great management training drives success
Quality training not only helps talented people get even better at their job, it also helps them advance within the company.
How training became hot at Cold Storage Nelson
Cold Storage Nelson (CSN) isn’t a household name and is unlikely to spring readily to mind for most Kiwis. However, CSN, with operations in Richmond, Christchurch and on the ports in Tauranga and Nelson, is one of the country’s three biggest cold storage distribution and logistics firms and the largest privately-owned company in its sector. Talk about a quiet achiever.
All the world’s a stage
Polynesian Spa Chief Executive Officer Gert Taljaard knows that creating a memorable visitor experience is more like theatre. The venue is the stage, the staff are the actors, and the audience are the visitors. Bring them all together brilliantly and magic happens. And that’s exactly what is on show at one of the world’s most famous luxury thermal attractions.
Discovering how to run a museum
Talk about in at the deep-end. In the spring of 2016, Kathryn Parsons and Karen Payne started new careers running the Cambridge Museum, without ever having worked in a museum.
Spa's service excellence!
Waikite Valley Thermal Pools is becoming an even hotter central North Island destination. That’s largely thanks to positive word-of-mouth reviews, and a team making a bit of a splash with on-job tourism training.
Columbus New Plymouth takes the plunge
When it comes to outstanding customer service, the talented teams at Columbus Coffee stores in New Plymouth are a great showcase for this iconic New Zealand brand. Like any great coffee, it's all about the right blend of skills and knowledge.
Rising star discovering a world of possibilities
Nicole Kay didn’t really know what career she wanted when she was in her last two years at high school. But a part-time job and a couple of ServiceIQ qualifications later, everything came into focus for her and now an exciting world has opened-up.
High octane service career
She started out thinking she was going to be a hairdresser, but her work experience and commitment to learning since leaving school have driven Amber Ledingham down a completely different road, into Z Energy service stations.
Emerson’s – Pouring craft into customer service
Once upon a time craft beer was enjoyed by only a knowledgeable few. But in recent years it’s become sought after by so many that it seems like there’s a new craft beer brand launching every month.