Real success stories
Discover the secrets to genuine success for your business and your people.
Switched on career choice
When she first started out in retail, Jessica Keiller used to love selling televisions – she reckons every room in the house needs one. But these days, as an assistant manager with 30 staff, she’s tuned into new challenges.
Jonelle Goldsbury dreamed of a job where she could earn while she learned, travel overseas, get administration and management skills, gain qualifications and move up the ranks for more pay and responsibility.
Baby steps to big shoes
Rebecca Parker joined the retail industry as a Sales and Service Associate at 19 and, thanks to her attitude, she now has a big future because Farmers has selected her for management training. Here, she shows how you can create a stimulating and satisfying career by upskilling on-job in the vibrant world of retail.
UP, UP AND AWAY! Plotting a travel career on-job
Flight Centre is a market leader in offering top quality personal service to create excellent travel experiences for customers. With a flair for service, a lust for travel and a preference for learning on-job, 20 year-old Amanda Nelson has landed on her feet with a challenging career in customer service at Flight Centre.
Selling confidence not cosmetics
“Make-up is the last thing to enhance your beauty, but it's very important because it builds up your self-confidence and gives you more courage,” said Evelyn Lauder, who in 1962 named the world’s first allergy tested, dermatologist-driven cosmetic brand, ‘Clinique’, and as Training Director, was the first to wear the brand’s defining white lab coat.
Brush with success
There’s a lot more to retail than just smiling. Raynor Iwikau is manager of Taupō’s superb new Resene Colorshop – she knows that success comes in many colours and seeing the big retail picture is vitally important.
Painting the town red (and green, and gold, and purple...)
With his helpful manner, interest in others and ready sense of humour, it’s not surprising Jason Brown is assistant manager at Taupō’s busy Resene ColorShop.
Kitchen hand to assistant chef in one night
It was the night before Christmas when Taupō’s Ploughmans Restaurant lost its sous chef and the kitchen hand was “thrown in at the deep end” to help serve customers in the busy high season.
Experienced chef and co-owner of successful Taupō eatery Ploughmans Restaurant, Louisa Redward-Keehan knows creating and keeping the ideal chefs builds a thriving business.
How Hukafalls Jet uses on-job training to power great service.