Real success stories
Discover the secrets to genuine success for your business and your people.
Kitchen hand to assistant chef in one night
It was the night before Christmas when Taupō’s Ploughmans Restaurant lost its sous chef and the kitchen hand was “thrown in at the deep end” to help serve customers in the busy high season.
Experienced chef and co-owner of successful Taupō eatery Ploughmans Restaurant, Louisa Redward-Keehan knows creating and keeping the ideal chefs builds a thriving business.
How Hukafalls Jet uses on-job training to power great service.
Secrets at the Museum
A framed photograph on display at Taupō Museum shows a Māori woman standing in front of the town’s first post office circa 1910. In the Tūwharetoa gallery is an old whalebone kotiate with a faded fabric handwritten note.
A sixth sense for excellent service
If you’re lucky enough to get a job at New Zealand’s famous Wairakei Resort and Conference Centre or The Chateau, You might get the benefit of precious insights from one of New Zealand’s most experienced hospitality trainers.
Full throttle tourism
Her mother is head of tourism at Taupo-nui-a-Tia College. She studied tourism Level 2 in her last year at school. But what persuaded Alice Orr to dive headlong into the vibrant industry was earning and learning on the job at the exhilarating adventure tourism magnet Hukafalls Jet.
Jesse Roys made the jump from one career to another because he preferred to work in a team and in tourism. At the same time Taupo Bungy has made the leap to become an even more customer focused business by training talented people like Jesse in the fine art of great visitor experience.
Never a leap of faith
Racing towards the water in freefall before being lowered safely into a boat... Every year, thousands of tourists from all over the world come to New Zealand to enjoy the quintessential thrill of a Kiwi bungy jump.
In May 2016, Kathy Guy, doyenne of New Zealand hoteliers and Group General Manager of iconic historic hotels Wairakei Resort and Chateau Tongariro, was awarded a NZ Order of Merit for services to the tourism and hospitality industries – the last place she expected to build a career when she started out as a waitress 35 years ago.
Starlight Cinema. Behind the screens
Customers come to the Starlight Cinema to enjoy a great movie in great surroundings and a relaxing night out. To make sure that happens, it takes plenty of hard work behind the screens.