Real success stories
Discover the secrets to genuine success for your business and your people.
A luxury class of customer service
Ella Blake left school and spent a year at polytechnic followed by another at university. But it was during her OE years in London that she discovered her true passion: hospitality, travel and tourism and looking after the guests in the best hotels in London, and in New Zealand.
Set your course for an exciting tourism career
In the autumn of 2016, Jessica Simpson was casting around for a role in Auckland’s tourism industry. She had recently returned from an exciting year of adventure spent roaming around discovering the sights, history, and cultures of Europe, and the rich experience gave her an idea for a career back home.
Customer service is always in fashion
Seven years ago in Victoria, Australia, Jess Pulham was in her final year at high school trying to figure out what she’d like to do with her life. She was anxious to make the right choice and says following her friends to university seemed the only option.
Superior service helps reap rave reviews
A great restaurant doesn’t need to be part of a hotel to succeed, but for a great hotel it pays to have a top-rating restaurant at its heart. A hotel’s restaurant is often the star attraction bringing in local diners as well as hotel guests, and making the dining room the most competitive stage in the industry.
Happy, bouncing baby business
Since new owners took over the nationwide BabyCity brand in May 2012, the Whangarei store in particular is nurturing a fantastic success story. The rejuvenated retailer has avoided growing pains by focusing on giving new parents the best possible service for their beautiful baby, and on-job training for its talented staff.
My Kitchen Design Rules
Just over four years ago, Eliza Swainson left school intent on earning some money to help fund her study and gain entry into the NZ police force. Her plan fell into place over summer when she scored a job as a part-time check-out operator at her local Mitre 10 Mega Hamilton store.
Talented young women take wing
Seven years ago, at just 15 years-old, Bayleigh McGuire was the youngest student to learn to fly on ServiceIQ’s School Gateway Aviation programme. The training that takes place one day a week over six weeks, has proved the perfect take off to an exciting career.
Success a lot more than skin deep
New Zealand’s oldest nationwide department store has undergone quite a transformation over the last few years. Farmers has always been respected, but now it’s fast becoming a store that also surprises and delights its customers with a fresh make-over that is more than just skin deep.
Booting up a great retail career
Glenn Nielsen was plugged into studying for a degree in computer technology when a job to help pay the student loan sparked a personal discovery that changed the course of his life.
Switched on career choice
When she first started out in retail, Jessica Keiller used to love selling televisions – she reckons every room in the house needs one. But these days, as an assistant manager with 30 staff, she’s tuned into new challenges.