Real success stories
Discover the secrets to genuine success for your business and your people.
A sixth sense for excellent service
If you’re lucky enough to get a job at New Zealand’s famous Wairakei Resort and Conference Centre or The Chateau, You might get the benefit of precious insights from one of New Zealand’s most experienced hospitality trainers.
Full throttle tourism
Her mother is head of tourism at Taupo-nui-a-Tia College. She studied tourism Level 2 in her last year at school. But what persuaded Alice Orr to dive headlong into the vibrant industry was earning and learning on the job at the exhilarating adventure tourism magnet Hukafalls Jet.
Jesse Roys made the jump from one career to another because he preferred to work in a team and in tourism. At the same time Taupo Bungy has made the leap to become an even more customer focused business by training talented people like Jesse in the fine art of great visitor experience.
Never a leap of faith
Racing towards the water in freefall before being lowered safely into a boat... Every year, thousands of tourists from all over the world come to New Zealand to enjoy the quintessential thrill of a Kiwi bungy jump.
In May 2016, Kathy Guy, doyenne of New Zealand hoteliers and Group General Manager of iconic historic hotels Wairakei Resort and Chateau Tongariro, was awarded a NZ Order of Merit for services to the tourism and hospitality industries – the last place she expected to build a career when she started out as a waitress 35 years ago.
Starlight Cinema. Behind the screens
Customers come to the Starlight Cinema to enjoy a great movie in great surroundings and a relaxing night out. To make sure that happens, it takes plenty of hard work behind the screens.
Gemma Corin plays many roles at Taupō’s Starlight Cinema. As shift manager and second-in-command to owner Peter Smith, she takes care of front of house customer service, administration, the staff roster, movie programming, supervising the ticketing and stair team and sharing the projection work with third-in-command, Sean Farrall.
Behind the scenes of Hilton Lake Taupo service
Did you know you can choose from six different types of pillow? and that there’s a secret technique to making the perfect bed? these are some of the housekeeping touches that help the luxury hotel stay ahead as the most recognised global name in the industry.
Maid in NZ
While many consider it a chore, the art of daily spring-cleaning, dusting and polishing is something of a passion for Patricia Morris, meticulous and cheerful housekeeping expert at Hilton Lake Taupo.
From exhibition to exciting visitor experience
“Increasingly, museums around the world are bringing hospitality and retail expertise into the visitor experience offer,” says Matthew McCarthy, front of house manager at Auckland’s Maritime Museum.