Real success stories
Discover the secrets to genuine success for your business and your people.
ServiceIQ Gateway fledgling to fully fledged pilot
On the day after passing her commercial pilot’s test, Bayleigh McGuire can’t quite believe her own story. This includes her solo flight earlier that week where she flew through the majestic Southern Alps and landed at Mt Cook, “and I’m still only 19 years-old!” she says.
Would you like a Diploma with that?
It’s a step closer to running the show for 56 McDonald’s graduates who have achieved their National Diploma in Hospitality Operational Management (Level 5). The graduates, from McDonald’s businesses around the country, were recently awarded their nationally recognised qualification at a special awards event in Auckland.
What do NASA, Wembley Stadium and Wellington International Airport have in common?
Delaware North has a philosophy: “creating special experiences one guest at a time”. Those five words sum up the approach that has won the global food service and hospitality company half a billion customers, and some of the most prestigious contracts on the planet.
The Spark store in New Plymouth won a major retail award, and received a gift of home-baked lamingtons from a grateful customer. Events like this are not everyday occurrences, but manager Jody Stephens says the recognition and appreciation is double proof that her planned staff training really does the business.
Shop Floor casual to full-time Supervisor
Shannon Dixon jumped at the chance when his manager recommended that he be part of the first intake of The Warehouse Red Shirts in Schools programme. Not long before, he’d been getting a bit of work experience and pocket money from his after-school job at The Warehouse in Petone.
Successful businesses build successful careers
Blenheim music retailer Ken Ham believes everyone is a salesperson. He talks to ServiceIQ about the value of sales skills and training.
Secrets to remarkable success
You can have a stunning location with a restaurant, a luge, and a gondola with remarkable views. However, impressive attractions alone don’t add up to award-winning visitor experience.
Piripi Inia - Te Puia
I’m a real advocate for on the job training. Equipping staff with a nationally recognised qualification through ServiceIQ is about ensuring they are recognised for their skills and knowledge.
Must-have for retail managers
ServiceIQ’s retail certificate is a must-have for career retail managers who want to benchmark against the overall retail industry, says Lion Liquor Retail’s National Operations and Capability Manager Isis Farrelly.
Quest for the best!
It was smiles all round when Salome Sovea of Quest on Beaumont Serviced Apartments was presented with her ServiceIQ National Certificate of Hospitality (Front Office) Level 3.