Real success stories
Discover the secrets to genuine success for your business and your people.
Putting world-class service on display
Museums used to be able to rely solely on the strength of their collections to attract visitors. But these days, there are many other options competing for people’s time and attention: from movies, the internet, all kinds of outdoor pursuits and sporting events, to markets and shopping.
A year to success
Hannah McCaskie became a co-owner in her restaurant just a year after completing her ServiceIQ Cookery Apprenticeship.
How coaching makes great tourist coach drivers
Top New Zealand coach company Nimon & Sons Ltd recently took their successful business up a few more gears when investing in tourism training for their drivers.
Staff training is a gift to your business
Great staff can attract loyal customers, repeat visits, recommendations, a vibrant atmosphere, strong morale and a well-motivated team. The best way to get first-class staff is through a proper training staff training programme.
Retail Qualification takes Holly from job hunter to gold medal winner
Holly Phelwasher started 2014 seeking a job in fashion retailing. By July she was a Gold Medal winner at WorldSkills NZ, after earning her National Certificate in Retail.
To Catch a Thief
Before training with ServiceIQ, new retail assistant Ian Dunn thought that all it took to deal with a shoplifter was a strong arm and a running tackle. But, as he will tell you, there’s a right and a wrong way to deal with in-store theft. New Zealand retailers lose millions of dollars a year from theft, so it’s important to know how to handle an incident properly and legally, says Ian.
The Fine Art of Training
For art lovers, just the prospect of being able to work among gallery and museum treasures might be reward enough. But a new training programme is adding even more richness to the experience for both staff and visitors at the vibrant Pataka Art Museum in Porirua.
ServiceIQ Gateway fledgling to fully fledged pilot
On the day after passing her commercial pilot’s test, Bayleigh McGuire can’t quite believe her own story. This includes her solo flight earlier that week where she flew through the majestic Southern Alps and landed at Mt Cook, “and I’m still only 19 years-old!” she says.
Would you like a Diploma with that?
It’s a step closer to running the show for 56 McDonald’s graduates who have achieved their National Diploma in Hospitality Operational Management (Level 5). The graduates, from McDonald’s businesses around the country, were recently awarded their nationally recognised qualification at a special awards event in Auckland.
What do NASA, Wembley Stadium and Wellington International Airport have in common?
Delaware North has a philosophy: “creating special experiences one guest at a time”. Those five words sum up the approach that has won the global food service and hospitality company half a billion customers, and some of the most prestigious contracts on the planet.