Airport Operations Team Leader is an important role, and it’s what gets me out of bed every morning. Making sure passengers get where they need to go quickly, safely and painlessly is at the core of what I do.
I started with no formal training as a Customer Service Officer, over time gaining nationally recognised qualifications and moving up the career ladder along the way.
When I first started the training it was like ‘oh my goodness’ as it seemed a lot to get though, but I just paced myself. A lot of it I’ve already done through my everyday job, so it’s actually just writing it up and working slowly through the workbook. Surprisingly I haven’t found it very hard to get through the material. Writing it all down for assessments has helped reinforce the learning and shown me areas where I can improve.
Auckland Airport strongly supports work-based training and is committed to ongoing training for all of its staff. Where possible, they’ll help staff make sure they can fit training around other commitments in their work day.
Because the airport is paying for you to do this training, it feels like they’re really investing in you.
I have also completed the KiaOraMai customer service training course, which gives frontline staff in service industries an introduction to uniquely Kiwi customer service and helps them better understand their local area and its stories.
That was a lot of fun. I learned a bit more about different towns and places, that sort of thing. I’ll be able to pass that information on to passengers. That was probably one of the highlights for me. I think it’s really helpful knowing a bit more about Auckland.
Find out more about ServiceIQ's Aviation qualifications here.
For more information, please contact ServiceIQ on 0800 863 693 or email intel@ServiceIQ.org.nz