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Retail

Customers expect great in-store, online, and after-sales experiences. Service is the thing that customers are most likely to complain about.


Your people help keep customers happy

Customers control your business. They choose where to spend and what they tell others about the experience, good or bad. Price is important, but value is the experience, and that’s where service shines. Good service can be easy to give, making customers happy from the start. People who are delighted will spend, and often spend more.

Managers who see through their customers’ eyes know the key to winning service is good people, well trained and qualified.

Talk to us today about how we can help you and your business.

Bright Sparks!

The Spark store in New Plymouth won a major retail award, and received a gift of home-baked lamingtons from a grateful customer. Events like this are not everyday occurrences, but manager Jody Stephens says the recognition and appreciation is double proof that her planned staff training really does the business. 

First step: essential retail skills

Retail NC L2 WEB Mar2015

The perfect start for employees to get vital knowledge they need to succeed in retail. Your trainees learn core skills in communication, sales, numeracy and literacy and excellent customer service. The programme is delivered on-job so they can apply their new skills immediately. There is also a great interactive online learning option (see brochure). On completion, trainees gain a nationally recognised qualification National Certificate in Retail (Level 2) for those using resource-based learning, and the New Zealand Certificate in Retail (Level 2) for larger organisations upskilling employees via ServiceIQ Qual-Link.

 

Getting retail basics right

Retail L2

Great businesses get the basics right. Make sure you get your entry-level employees up to speed with the essentials of excellent customer service. The New Zealand Certificate in Retail (Level 2) is the recognised entry-level qualification for the retail industry. It is easily delivered to your employees, on the job, and at a pace that works for your business. Your employees will be upskilled in: customer care, product knowledge, health and safety, legal compliance, in-store display, stock management and more...

Next step: introduction to team leadership

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The New Zealand Certificate in Business (Introduction to Team Leadership) Level 3 is ideal for your supervisors or the people you want to move into team leader or supervisor roles. They'll gain skills and knowledge vital for business success, including effective communication, reporting, performance management, health and safety practices, problem-solving, staff workplace training and more. 

Next step: retail supervisor skills

Retail NC L3 WEB Mar15

It’s the perfect on-job training programme to help take your more experienced retail assistants and assistant managers, with a talent for leadership, to the next level. It gives your people the professional knowledge, standards and best practice skills they need to become supervisors and senior store managers. On completion, trainees gain a nationally recognised qualification National Certificate in Retail (Level 3) for those using resource-based learning, and the New Zealand Certificate in Retail (Level 3) for larger organisations upskilling employees via ServiceIQ Qual-Link.

Next step: first line management

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New Zealand Certificate in Business (First Line Management) Level 4 is designed for your team leaders or supervisors who are ready to go to the next level and master professional management and leadership skills. Your people will gain the knowledge and know-how to succeed in today's fast moving businesses, including: great team leadership, effective communications, performance management, change management, business planning, problem-solving, workplace principles, legal compliance and much more. 

Next step: store management skills and know-how

Retail NC L4 WEB Mar2015

Line managers, senior team leaders and supervisors who have the talent to manage a store get the professional skills and knowledge they need for this important role. Your up-coming manager/s will learn industry endorsed best practice standards for everything they need to know to be able to run the store effectively and help build the business. On completion, trainees gain a nationally recognised qualification National Certificate in Retail (Level 4) for those using resource-based learning, and the New Zealand Certificate in Retail (Level 4) for larger organisations upskilling employees via ServiceIQ Qual-Link.