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Retail

Customers expect great in-store, online, and after-sales experiences. Service is the thing that customers are most likely to complain about.


Your people help keep customers happy

Customers control your business. They choose where to spend and what they tell others about the experience, good or bad. Price is important, but value is the experience, and that’s where service shines. Good service can be easy to give, making customers happy from the start. People who are delighted will spend, and often spend more.

Managers who see through their customers’ eyes know the key to winning service is good people, well trained and qualified.

Talk to us today about how we can help you and your business.

Shop Floor casual to full-time Supervisor

Shannon Dixon jumped at the chance when his manager recommended that he be part of the first intake of The Warehouse Red Shirts in Schools programme. Not long before, he’d been getting a bit of work experience and pocket money from his after-school job at The Warehouse in Petone.

First step: essential retail skills

Retail NC L2 WEB Mar2015

The perfect start for employees to get vital knowledge they need to succeed in retail. Your trainees learn core skills in communication, sales, numeracy and literacy and excellent customer service. The programme is delivered on-job so they can apply their new skills immediately. There is also a great interactive online learning option (see brochure). On completion, trainees gain a nationally recognised qualification National Certificate in Retail (Level 2) for those using resource-based learning, and the New Zealand Certificate in Retail (Level 2) for larger organisations upskilling employees via ServiceIQ Qual-Link.

 

Next step: line management

ServiceIQ NZ Certificate in Business FLM Mar15

Designed for supervisors and team leaders ready to step up to line management. Using best practice standards, your people will learn how to plan effectively, solve problems, achieve team goals, performance manage, and more. Training is on-job where your business gets the benefit of your employee’s new skills. On completion, they gain the industry recognised qualification National Certificate in Business (First Line management) Level 3 & 4.     

Next step: retail supervisor skills

Retail NC L3 WEB Mar15

It’s the perfect on-job training programme to help take your more experienced retail assistants and assistant managers, with a talent for leadership, to the next level. It gives your people the professional knowledge, standards and best practice skills they need to become supervisors and senior store managers. On completion, trainees gain a nationally recognised qualification National Certificate in Retail (Level 3) for those using resource-based learning, and the New Zealand Certificate in Retail (Level 3) for larger organisations upskilling employees via ServiceIQ Qual-Link.

Next step: store management skills and know-how

Retail NC L4 WEB Mar2015

Line managers, senior team leaders and supervisors who have the talent to manage a store get the professional skills and knowledge they need for this important role. Your up-coming manager/s will learn industry endorsed best practice standards for everything they need to know to be able to run the store effectively and help build the business. On completion, trainees gain a nationally recognised qualification National Certificate in Retail (Level 4) for those using resource-based learning, and the New Zealand Certificate in Retail (Level 4) for larger organisations upskilling employees via ServiceIQ Qual-Link.