Customers expect great in-store, online, and after-sales experiences. Service is the thing that customers are most likely to complain about.
Your people help keep customers happy
Customers control your business. They choose where to spend and what they tell others about the experience, good or bad. Price is important, but value is the experience, and that’s where service shines. Good service can be easy to give, making customers happy from the start. People who are delighted will spend, and often spend more.
Managers who see through their customers’ eyes know the key to winning service is good people, well trained and qualified.
Talk to us today about how we can help you and your business.
Anna Bellamy has won Ziera Shoes’ ‘Manager of the Year’ for a second time. It’s a fantastic result. But it’s the store’s great numbers and satisfied customers that give the retail star a regular lift.