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Retail

Customers expect great in-store, online, and after-sales experiences. Service is the thing that customers are most likely to complain about.


Your people help keep customers happy

Customers control your business. They choose where to spend and what they tell others about the experience, good or bad. Price is important, but value is the experience, and that’s where service shines. Good service can be easy to give, making customers happy from the start. People who are delighted will spend, and often spend more.

Managers who see through their customers’ eyes know the key to winning service is good people, well trained and qualified.

Talk to us today about how we can help you and your business.

Successful businesses build successful careers

Blenheim music retailer Ken Ham believes everyone is a salesperson. He talks to ServiceIQ about the value of sales skills and training.

National Certificate in Retail - Level 2

Retail NC L2 WEB Mar2015

This is suitable for most employees working on the shop floor who want to learn more about the retail environment and those staff who want to have their skills recognised. This entire programme can now be completed online (see below) if you choose. Contact us to see how you can upskill your staff online.

National Certificate in Retail – Level 2 – Online

Retail NC L2 Redseed Online WEB

This is suitable for most employees working on the shop floor who want to learn more about the retail environment and those staff who want to have their skills recognised. This entire programme is completed online.

National Certificate in Retail - Level 3

Retail NC L3 WEB Mar15

This is aimed at experienced retail staff who have leadership aspirations. It prepares supervisors and assistant managers for senior store management positions.

National Certificate in Retail - Level 4

Retail NC L4 WEB Mar2015

This is for people who are working or intending to work in supervisory or management roles in a retail environment. It is suitable for retail managers, supervisors, or experienced retail staff wishing to become managers or supervisors.