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Quality Assurance


The Quality Assurance team at ServiceIQ is responsible for maintaining the national standard from the industry point of view – to the benefit of students, providers, and the industry itself.

Our main interactions with Providers are in relation to:

  • Consent to assess

Although this is an NZQA process, it does involve a letter of support from ServiceIQ where we are the standard setting body. The requirements we are interested in are outlined in the Consent and Moderation requirements documents for each sector.

  • Pre-moderation

We do require that all assessments developed by Providers are pre-moderated before use. We do not charge for this service.

  • Post-moderation 

We also require that student samples of completed assessments are submitted for post moderation. Within the next month or two, we will have a new web-based portal available to allow Providers to indicate in advance when they will be assessing, to smooth out the subsequent sampling requests.

More information on these processes, including appropriate forms and checklists, can be found on the Provider section of the ServiceIQ website.

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