Skip to content

Quality Assurance

Introducing Quality Assurance

ServiceIQ sets the bar for training unit standards across the service sector. Our Quality Assurance team helps you ensure that your workplace assessments are credible and hit the right mark.

If you are a workplace assessment writer, or tertiary or secondary education provider, our experts will help you with your quality assurance requirements.

We use moderation to check and verify assessments for consistency against national standards. It is designed to ensure that every step in the process is fair, valid, transparent and consistent between your organisation, NZQA and ServiceIQ.

Documents you need

Click the buttons below to download our most frequently used documents for moderation.
To access our full list of documents click here.

Our Services


All organisations with Consent to Assess for ServiceIQ unit standards are required to participate in our moderation process. This includes ensuring that all assessment material is pre- and post-moderated. 

  • Pre-moderation – This involves checking assessment materials before use to ensure they meet the national standard. All providers and schools with Consent to Assess for ServiceIQ unit standards are required by NZQA to have their assessments pre-moderated.

  • Post-moderation – Each year we request selected student samples to check assessor marking meets the national standard.

Consent to Assess – what you need to know

Consent to Assess is granted by the New Zealand Qualifications Authority (NZQA) to providers and schools that are intending to assess students’ work against ServiceIQ unit standards. When you apply for Consent to Assess, a letter of support from ServiceIQ is required. Please refer to the Quality Assurance Quick Guide for full details or contact us for further information. We can advise you on the scope of assessment that you will need to apply for. Please contact us for further information.

Secondary school educators, please discuss the full requirements of your application with a Schools Advisor prior to sending it in to us.

Sending materials to ServiceIQ's Quality Assurance Team

You may post or email your moderation materials or consent to assess applications.

Email to:

Post to:
Attn: Quality Assurance Coordinator
Level 14, Plimmer Towers
2-6 Gilmer Terrace
Wellington 6011


Get expert help

If you have any questions, please don’t hesitate to contact our Quality Assurance Team.

All documents

Listed below is all of our Quality Assurance documents for you to access. Click the links below to download:

Name Size Type
SIQ-DOC-ConsentToAssessCoversheet-Ed4-Feb16-INTV.pdf 38 KB pdf
SIQ-DOC-ConsentToAssessCoversheet-Tourism-Ed3-Feb16-INTV.pdf 25 KB pdf
SIQ-DOC-PostModCoversheet-Ed2-July15-INTV.pdf 32 KB pdf
SIQ-DOC-PreModCoversheet-Ed2-July15-INTV.pdf 45 KB pdf
SIQ-GUIDE-QA-PostModDigitalAssessment-Ed3-Aug16.pdf 186 KB pdf
SIQ-GUIDE-QA-QuickGuide-Ed2-Feb16.pdf 55 KB pdf