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Retail & Retail Supply Chain Career

Shopping for a great career in retail?


Retail one of the country’s fast growing industries. It provides an essential service for all New Zealanders. Whether it’s food, pharmacy, footwear or fashion…guitars, sports gear or craft beer, as well as millions of different products, retail also offers a large and diverse range of career opportunities. From in-store and online sales and fulfilment, stock buying and distribution, to marketing, merchandising, administration, finance and store management.

Lots of successful retailers, who started in sales, have gone on to manage a department, a store and even a company by their mid-20s, or even own and operate their own business.

Success in a retail role requires good people skills, especially a commitment to customer service and satisfaction. Being a good communicator with literacy and numeracy skills is also an advantage.


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Young people who have started a career in Retail

Check out these inspiring videos

GotATrade Retail Video
GotATrade Retail Video

Get a career pathway started

Start studying at school or in the workplace

What to study at school

Students have an ideal opportunity to kick start their retail journey with several great workplace options. These include ServiceIQ’s Gateway training programmes: Warehouse Red Shirts in Schools and Warehouse Stationery Blue Shirts in Schools.

Each programme offers students the valuable chance to gain credits, retail skills, knowledge and practical experience. They’ll also learn the importance of communication skills, personal presentation, product knowledge and team work.

Training is based on the Customer Service Award certificate which comprises a set menu of credits covering the essentials in retail customer service.

What to do after school

One of the best ways to get into the industry is to get started at school by completing one of ServiceIQ’s Gateway retail programmes. It’s a great introduction to the industry, and often leads to full-time employment when school is finished.

Many leading New Zealand retail businesses, from large chain stores to tiny boutiques use ServiceIQ training programmes to give staff the skills they need for career and business success.

This includes essential customer service skills, distribution, merchandising, team supervisor, store management training and more.

Find out more about the ServiceIQ on-job training programmes offered to staff by leading retailers.


CareersNZ

CareersNZ

You and your students can find out more about careers in aviation at:

careers.govt.nz >

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Careers Maps

Students can find out more about careers pathways with our ServiceIQ career maps.  

Career maps >


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Success stories

Read about how others are succeeding in their career of choice

Rebecca Parker
Rebecca Parker
Retail

I love helping people and providing customers with the best service....

Divan Badenhorst
Retail

I’m very creative and always eager to gain new skills and knowledge that will help prepare me for my next role...

Shannon Dixon
Shannon Dixon
Retail

I gained knowledge about how a large business like The Warehouse is run....

Anna
Anna Bellamy
Retail

Training forces you to look at different aspects of retail in depth and it keeps your mind fresh...”


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Need help?

Just speak with one of the members of the ServiceIQ Schools Team, who can answer any questions you have.