Retail & Retail Supply Chain Career
Shopping for a great career in retail?
Retail one of the country’s fast growing industries. It provides an essential service for all New Zealanders. Whether it’s food, pharmacy, footwear or fashion…guitars, sports gear or craft beer, as well as millions of different products, retail also offers a large and diverse range of career opportunities. From in-store and online sales and fulfilment, stock buying and distribution, to marketing, merchandising, administration, finance and store management.
Lots of successful retailers, who started in sales, have gone on to manage a department, a store and even a company by their mid-20s, or even own and operate their own business.
Success in a retail role requires good people skills, especially a commitment to customer service and satisfaction. Being a good communicator with literacy and numeracy skills is also an advantage.
Young people who have started a career in Retail
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Get a career pathway started
Start studying at school or in the workplace
What to study at school
Students have an ideal opportunity to kick start their retail journey with several great workplace options. These include ServiceIQ’s Gateway training programmes: Warehouse Red Shirts in Schools and Warehouse Stationery Blue Shirts in Schools.
Each programme offers students the valuable chance to gain credits, retail skills, knowledge and practical experience. They’ll also learn the importance of communication skills, personal presentation, product knowledge and team work.
Training is based on the Customer Service Award certificate which comprises a set menu of credits covering the essentials in retail customer service.
What to do after school
One of the best ways to get into the industry is to get started at school by completing one of ServiceIQ’s Gateway retail programmes. It’s a great introduction to the industry, and often leads to full-time employment when school is finished.
Many leading New Zealand retail businesses, from large chain stores to tiny boutiques use ServiceIQ training programmes to give staff the skills they need for career and business success.
This includes essential customer service skills, distribution, merchandising, team supervisor, store management training and more.
Find out more about the ServiceIQ on-job training programmes offered to staff by leading retailers.
You and your students can find out more about careers in retail and retail supply chain (distribution) at:
Read about how others are succeeding in their career of choice
“I love helping people and providing customers with the best service....”
“I’m very creative and always eager to gain new skills and knowledge that will help prepare me for my next role...”
“I gained knowledge about how a large business like The Warehouse is run....”
“Training forces you to look at different aspects of retail in depth and it keeps your mind fresh...”