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Ground Operations programmes

There are many roles in airport operations, including airline check-in, ramp operations, maintenance, safety, aircraft cleaning, re-fuelling and security.

All of these are vital to providing a safe, efficient airport environment and good customer service, and all involve specialist skills and knowledge.


Aviation law and regulations are strict when it comes to most airport operations training and qualifications. Those working with aircraft and on airports must be properly trained, qualified and supervised. 

Each programme is easily completed on the job, and around your business. And each leads to excellent service for your customers and national qualifications for your people.

Ground Operations

Choose the right programme for you

ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.

New Zealand Certificate in Aviation (Aircraft Cleaning) - Level 2

Aviation Air Craft Cleaning WEB

The purpose of this qualification is to recognise individuals who have attained the skills required to safely perform specialised aircraft cleaning operations. The aviation industry will benefit by having Aircraft Cleaners who are capable of working within a team with general supervision.

New Zealand Certificate in Aviation (Ramp Operations) - Level 3

Aviation AirportRamp WEB

The purpose of this qualification is to recognise individuals who have attained the skills required to safely perform ramp operations. The aviation industry will benefit by having Ramp Operators who are capable of working with minimal supervision.

New Zealand Certificate in Airport Operations with strands - Level 4

Aviation NC Airline Checkin L4 WEB

The purpose of this qualification is to provide the airports sector of the aviation industry with individuals who have attained sufficient operational skills and knowledge to provide safe, secure and customer-friendly airport facilities, for domestic and/or international travellers.

New Zealand Diploma in Airport Operations - Level 5

Aviation NC Airport Operations L4 WEB

The purpose of this qualification is to provide the airports sector of the aviation industry with individuals who have attained sufficient operational knowledge and skills to carry out specialist supervisory, management, regulatory compliance, and enforcement roles at an airport.