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Quick Service Restaurant programmes

Whether you run the local takeaway or manage a 24-hour fast-food restaurant chain, the people you employ will make a big difference to your success. Unlike many businesses, you have just a few short moments of customer interaction to make a great impression and, unlike a traditional restaurant, you don’t have long to put something right if it does go wrong.


We offer professional skills and know-how for many different roles including: general manager, duty manager, owner/operator, food and beverage manager, restaurant manager, counter and service staff and barista plus many of the roles involved in running a kitchen.

Quick Service Restaurant Hero Circle

Each programme is easily completed on the job, and around your business. And each leads to excellent service for your customers and national qualifications for your people.


Choose the right programme for you

ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.

Essential crew skills for a Quick Service Restaurant

Hospo NC QSR FB L3 WEB

The New Zealand Certificate in Food & Beverage Service with a strand in Quick Service Restaurants Services - Level 3 is the qualification with the skills you need if you work as part of a crew in a quick service (fast food) restaurant.

Shift supervisor skills – Quick Service Restaurant

QSR L3

Your shift supervisors can get the essential skills for the role by gaining a New Zealand Certificate in Food & Beverage with a strand in Quick Service Restaurants Services - Level 4.

Management qualification – Quick Service Restaurant

Hospo NC QSR Advanced L5 WEB

Up-coming managers and assistant managers in quick service restaurants make the next career move by completing the New Zealand Certificate in Hospitality (Advanced) with a strand in Quick Service Restaurants Services - Level 5.