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Workforce Development

ServiceIQ supports our employer, learner and government stakeholders by advocating for workforce development. Our work in this area includes agreeing the six priorities for workforce development with businesses in the service sector, developing a Workforce Development Plan for the sector based around the priorities, the regional roadmaps providing a regional view and focus point for the six priorities and the sector profiles giving an overview of our ten sectors.  ServiceIQ also has a focused approach to driving the success of Māori and Pasifika learners and improving adult literacy and numeracy skills across the service sector.


Workforce Development Framework

ServiceIQ and businesses developed a framework with six agreed priorities

These priorities were chosen as most likely to have a significant impact on increasing business productivity and growth. These priorities are purposely high level and aspirational, and outline focus areas for the sector as a whole.

Blue dotAttract and retain people with the right attitude and aptitude.


Blue dotIncrease the number of able school leavers transitioning into the sector.


Blue dotIncrease access to and engagement with training.


Blue dotDevelop and maintain high quality qualifications and programmes that meet the needs of industry.


Blue dotIncrease productivity by developing core skills.


Blue dotImprove business and management capability.

WDP July15 Mockup

Workforce Development Plan

ServiceIQ, as the Industry Training Organisation for the service sector, has developed the Service Sector Workforce Development Plan following extensive business consultation.

The 2015 Plan gives a framework for the sector to work together toward achieving a shared vision of ‘a world-class service industry through qualified people’. Agreed priorities that will make the biggest difference in moving towards this shared vision are described, with examples of sector initiatives already underway to help achieve these priorities.


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Regional Roadmaps

 ServiceIQ has developed regional roadmaps to help each region achieve a world-class service industry, through qualified people.

The ServiceIQ Workforce Development Plan highlighted the need for service sector workforce development at a regional level. The regional roadmaps provide a regional orientation and focus point for the six priorities and provide a means for creating concrete, detailed actions for realising the vision for the service sector.

 

Auckland
Auckland (Tourism) 
Regional Roadmap

View Regional Roadmap
View Regional Action Plan

Bay of Plenty
Bay of Plenty
Regional Roadmap

View Regional Roadmap
View Regional Action Plan

Taupo Lakes
Taupo Lakes
Regional Roadmap

COMING SOON

Christchurch
Christchurch 
Regional Roadmap

View Regional Roadmap
View Regional Action Plan

Queenstown Lakes
Queenstown Lakes
Regional Roadmap

View Regional Roadmap
View Regional Action Plan

Otago and Southland
Otago and Southland
Regional Roadmap

View Regional Roadmap
View Regional Action Plan


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Sector Profiles

 ServiceIQ’s Sector Profile series gives an overview of each sector in our industry, with a focus on the current environment, economic contribution, and future opportunities and challenges for each sector.

 

Avation 3D Icon Gold
Aviation
Sector Profile
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Accommodation 3D Icon Gold
Accommodation
Sector Profile
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CBR 3D Icon Gold
Catering
Sector Profile
View sector profile infographics
Retail 3D Icon Gold
Retail
Sector Profile
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Museums 3D Icon Gold
Museums
Sector Profile
View sector profile infographics
Tourism 3D Icon Gold
Tourism
Sector Profile
View sector profile infographics
Travel 3D Icon Gold
Travel
Sector Profile
View sector profile infographics
QSR 3D Icon Gold
Quick Service Restaurants
Sector Profile
View sector profile infographics
CBR 3D Icon Gold
Cafés, bars and restaurants
Sector Profile
View sector profile infographics

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Māori and Pasifika in the service sector

New Zealand’s service sector workforce is very diverse and is rapidly changing.

The current service sector workforce is made up of:*

11 percent
Māori
5 percent
Pasifika
11 percent
Asian
77 percent
European
77 percent
Other

Auckland

Auckland, in particular, is seeing significant shifts and people of Asian descent now represent 29% of the Auckland service sector workforce.


NZ

The service sector employs 668,000 people in New Zealand (28% of workers), and this is forecast to grow by 30% by 2020.


Find out more about how ServiceIQ supporting the development of the Māori and Pasifika service sector workforce,

Find out more

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