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Māori Learner Success

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Aotearoa New Zealand’s service sector workforce is very diverse and is rapidly changing. The current service sector workforce is made up of 11 percent Māori.

There are 114,000 Māori in the Service sector. 13% of all workers in the sector.

Supporting the development of the Māori service sector workforce Māori make a significant contribution to the service sector workforce, and ServiceIQ is committed to encouraging and celebrating their success. ServiceIQ’s industries have a strong, and growing, participation of Māori in schools programmes and on-job training. 13.1 % of the trainees in our industries are Māori.

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A Learner Success plan for Māori learners has been developed to ensure:

• Our staff and employers are proactively growing their Cultural Confidence.

• Māori learners achieve equitable outcomes. These outcomes are determined in partnership with Māori.

• Māori values and principles are inherent in learners measures of success.

• Learning and wellbeing needs are proactively met. ServiceIQ supports the wellbeing of all Māori learners.

• Māoritanga is embedded through the learning journey. Māori are visible at all levels of ServiceIQ.

• There are strong connections with their iwi/hapū.

• Māori learners can access multiple opportunities across their lifetime to return home to learn te reo and Tikanga Māori, as well as use their new skills for their iwi/ hapū.

• A strong Māori workforce is available to support Māori and their whānau. There is a vibrant Māori ecosystem. Māori learners and staff thrive, their capability grows and is nurtured.

• Māori identity is reflected within their learning and environment. Learning with ServiceIQ is mana-enhancing for them and their whānau.