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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's service industry.

We help our customers succeed by growing their talent.


#ServiceIQ salute the volunteers who contribute so much to their communities. We support this by working with chari…

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

  • National Sec School Culinaruy Chall thumb

    National Secondary Schools Culinary Challenge 2021

    ServiceIQ is proud to be a sponsor of the National Secondary Schools Culinary Challenge in 2021. Students have the opportunity to compete at Regionals for their spot at the NSSCC Grand Final.

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    Invitation Hospo PD thumb

    Invitation to Hospitality Teachers’ Professional Development

    Join us for a day of industry insight and realism. Prepare, cook and present dishes suitable to replicate in school cafés. Starts in June and ends in August 2021.

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    NZQA thumb

    NZQA proposal includes workplace training

    The New Zealand Qualifications Authority (NZQA) is seeking feedback on three proposals.

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    Term 2 Comp thumb

    TERM 2 – Tourism and Hospitality School Competition

    TERM 2 NOW OPEN: ServiceIQ and Go with Tourism are running nationwide competitions throughout the school year for Tourism and Hospitality students. 

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  • Term 1 Comp thumb

    TERM 1 – Tourism and Hospitality School Competition

    TERM 1: ServiceIQ and Go with Tourism are running nationwide competitions throughout the school year for Tourism and Hospitality students. 

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    Hospitality unit standards review

    ServiceIQ is seeking stakeholder and programme provider input into a substantial review of New Zealand’s suite of 155 Hospitality industry unit standards. 

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    Sector Skills thumb

    Your feedback is welcome: Hospitality and Tourism Sector Skills Summaries

    Hospitality and tourism teachers are invited to provide feedback on the new Hinonga Kōkiri/Head Start Project sector skills summaries.

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    News Article

    Costs for Pre-moderation and Consent to Assess

    The charges remain unchanged since implementation in January 2019.

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  • AIP thumb new

    2021 Assessment Intention Plan (AIP)

    It's that time again! By now all Principal’s Nominee will have been invited to complete your school’s 2021 Assessment Intention Plan (AIP).

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    go with tourism thumb

    New partnership to bolster tourism student numbers ahead of rebuild

    ServiceIQ and Go with Tourism are teaming up for 2021.

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    go with tourism thumb

    Great news for you: ServiceIQ and Go with Tourism partner

    Go with Tourism is a free support service with a range of resources to assist the New Zealand hospitality and tourism workforce. Services include educational pathways, and job and employer connectors. 

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    Aroscience thumb

    Students take flight with new aviation option

    COVID-19 may have hit parts of the aviation industry hard, but it’s projected to pick up strongly. The International Air Transport Association has said that air travel may recover to previous levels in under three years.

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    Extension to Consent to Assess

    Extension to Consent to Assess deadline for teaching beginning in 2021.

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    REFRESHER Cashflow thumb

    Colour Accounting refresher – Cashflow is critical

    Covid-19 has presented business owners with many challenges, not the least managing cashflow. Cashflow is critical for every business, and understanding the levers that impact cashflow has never been more important.

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    Brooklyn ONeil thumb

    Doing dishes to making dishes

    School wasn’t doing it for Brooklyn O’Neil. He wanted to get out into the workforce and start making a go of things. So, he went looking for work and landed a job in a restaurant, in the classic starting-out role of dishwasher.

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    Rocketlab thumb

    Rocket Lab Offers New Zealand’s First Aerospace Apprenticeship

    The programme enables apprentices to receive a formal ServiceIQ Aeronautical Engineering trade qualification for building Electron rockets and testing space hardware. 

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  • Rex Morgan thumb

    Top chef says apprentices are good for business

    New Zealand punches above its weight in everything that matters. From sport to science, Kiwis have been internationally recognised as among the best in the world. It’s the same in hospitality, with local chefs known for their great skills and ability. Many have worked in – or run – some of the best restaurants here and in the world. 

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    Support for apprentices will help build careers

    Hard-hit service sector employers and their apprentices will greatly benefit from the government’s new Apprentice Boost scheme, says Andrew McSweeney, Chief Executive of the sector’s industry training organisation, ServiceIQ. 

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    Schools annual ServiceIQ moderation requirement – COVID-19

    ServiceIQ understands that NZQA recently notified schools that NZQA moderation of unit standards managed by NZQA would be optional for the remainder of 2020. ServiceIQ supports this move by NZQA given the high volume of moderation NZQA normally requires from schools in any one year.

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    HospoSafe thumb

    Food and hospitality workplace safety training available online

    New fully online training has been launched to the hospitality industry by the sector’s Industry Training Organisation, ServiceIQ. 

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