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Our Executive



Andrew McSweeney

Chief Executive

Andrew was previously with AgResearch for seven years as its Shared Services Director. His other roles have been as Group General Manager of Human Resources and Corporate Services for PGG Wrightson Limited, and executive positions as General Manager Human Resources for ANZ National Bank, Human Resources Manager for Fujitsu and Head of Human Resources for BNZ. 

Tony Laskey circle 150px

Tony Laskey

General Manager – Industry Engagement

Tony is responsible for directing the ServiceIQ front-line team, ensuring the right training solutions are offered to businesses and their employees to increase capability across the sectors we serve: aviation, hospitality, museums, retail and retail supply chain, travel and tourism. Tony’s previous roles have included executive level positions at The Travel Corporation, Contiki Holidays, and THL where he has established and mentored high performing teams with a winning culture.


Shelley-Maree Cassidy

General Manager – Products, Quality & Marketing

Shelley is responsible for the ServiceIQ teams that develop qualifications, products for schools and programmes of industry training; carry out quality assurance and moderation; provide IT and assessor support services; and undertake marketing and communications. She was previously Marketing & Product Development Manager at the Hospitality Standards Institute. Her product development, marketing and sales experience has been in various roles in the textiles, publishing and design industries.


Glen Keith

General Manager – Strategy and Government Relations

Glen has a long career in education and training. As the General Manager – Strategy and Government Relations, his role is to oversee investment planning, external evaluation and review, re-recognition, skills leadership-workforce development, research, policy and advocacy, Māori and Pasifika and literacy, language and numeracy. Glen was previously Strategic Project Manager for the Hospitality Standards Institute, and has held senior positions with the Tertiary Education Commission, Department of Internal Affairs and Department of Labour.


Doug Pouwhare

General Manager – Talent Supply & Transitions

Doug leads a team focused on strategies and initiatives to increase the supply of talent into the service sectors. He has a long working history in the ITO and greater tertiary education sector as well as the travel and tourism sector. Doug was an early advocate for work-based adult literacy programmes and diversity projects addressing gender disparity.


Sharon Higgins

General Manager – Finance

Sharon is responsible for Finance, Risk and Business Assurance at ServiceIQ. She has spent over ten years working in the Commercial and Not for Profit sectors (including hospitality, museums, travel, tourism and retail/retail supply chain) managing change to drive day-to-day operational excellence, best practice and diversification. A large focus has been on developing systems and processes that enable sound governance and strategic growth. Sharon is a Fellow of CPA Australia (FCPA).