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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's service industry.

We help our customers succeed by growing their talent.

 

“Apprentices bring value to the employer. You get passionate people and, with ServiceIQ involved, you help transfer… https://t.co/ILs0gA62y3

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

  • New gateway pricing thumb

    Extension to Consent to Assess

    Extension to Consent to Assess deadline for teaching beginning in 2021.

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    Christmas Closedown thumb

    Christmas break key dates

    ServiceIQ will be closed from Wednesday, 23 December 2020 and will reopen on Monday, 11 January 2021.

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    delivery

    2021 Pre-orders and resource returns for pre-orders

    Get your pre-orders in now for 2021!

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    REFRESHER Cashflow thumb

    Colour Accounting refresher – Cashflow is critical

    Covid-19 has presented business owners with many challenges, not the least managing cashflow. Cashflow is critical for every business, and understanding the levers that impact cashflow has never been more important.

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    Doing dishes to making dishes

    School wasn’t doing it for Brooklyn O’Neil. He wanted to get out into the workforce and start making a go of things. So, he went looking for work and landed a job in a restaurant, in the classic starting-out role of dishwasher.

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    Rocket Lab Offers New Zealand’s First Aerospace Apprenticeship

    The programme enables apprentices to receive a formal ServiceIQ Aeronautical Engineering trade qualification for building Electron rockets and testing space hardware. 

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    Rex Morgan thumb

    Top chef says apprentices are good for business

    New Zealand punches above its weight in everything that matters. From sport to science, Kiwis have been internationally recognised as among the best in the world. It’s the same in hospitality, with local chefs known for their great skills and ability. Many have worked in – or run – some of the best restaurants here and in the world. 

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    Support for apprentices will help build careers

    Hard-hit service sector employers and their apprentices will greatly benefit from the government’s new Apprentice Boost scheme, says Andrew McSweeney, Chief Executive of the sector’s industry training organisation, ServiceIQ. 

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    Schools annual ServiceIQ moderation requirement – COVID-19

    ServiceIQ understands that NZQA recently notified schools that NZQA moderation of unit standards managed by NZQA would be optional for the remainder of 2020. ServiceIQ supports this move by NZQA given the high volume of moderation NZQA normally requires from schools in any one year.

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    HospoSafe thumb

    Food and hospitality workplace safety training available online

    New fully online training has been launched to the hospitality industry by the sector’s Industry Training Organisation, ServiceIQ. 

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    National Sec School Culinaruy Chall thumb

    National Secondary Schools Culinary Challenge is back for 2020

    ServiceIQ is again proud to be a key partner in the NSSCC, the country’s premiere cooking competition for up-coming chefs - although in a different form this year, due to COVID-19

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    AndrewMcSweeney Sept18 thumb

    Young Kiwis getting great career opportunities

    Opportunities to build great careers in New Zealand’s thriving service sectors have been given a boost thanks to a ServiceIQ initiative that has just been funded by government, says ServiceIQ Chief Executive Andrew McSweeney.

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  • 19DEC thumb

    Some prices are changing

    There will be a small price increase for all-print cookery schools packs from 19 December, when they will increase to $40 including GST. Our blended online and print option prices remain the same.

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    new print supplier thumb

    Printing update

    As part of our commitment to on-going improvement, we've made a thorough review of our resources printing. This has led to a decision to move to a new print supplier that will improve service for you, including a reduction in delivery times.

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    Employers and employees prefer on-job training

    A new study from Research First shows that service sector on-job training arranged by industry training organisation ServiceIQ has high levels of satisfaction.

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    MtRuapehu cadetship thumb

    Mt Ruapehu cadetship opens career doors for locals

    Mt Ruapehu is opening up mountains of opportunity to local career seekers.

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  • ROVE thumb

    Schools, ServiceIQ and RoVE: nothing changes

    The Government’s Reform of Vocational Education (RoVE) decision was announced on 1 August. As noted, the first steps are being taken towards the new system. The announcement made it clear that this will be a process that will take quite some time.

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    LakeTekapo thumb

    Winning formula equals Holiday Park success

    Living and breathing the ‘great training = winning visitor experience’ formula has seen Lake Tekapo Motels and Holiday Park chalk up another win: the ServiceIQ Holiday Park Visitor Experience 2019 award.

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    Einnee Facey thumb

    Russell-ing up TOP 10 service

    Being a people person meant that Einnee Facey’s move from several years in banking and finance to a reception role at Russell’s TOP 10 Holiday Park was a real step forward.

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    Parai Parai Ambassador thumb

    Ambassador announced by ServiceIQ

    Auckland War Memorial Museum Visitor Host, Parai Parai, has been recognised as a ServiceIQ Ambassador.

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