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Essential skills for gambling hosts


If gambling is available at your venue, you must make sure that you and your staff have completed the right training to help protect your guests, your members, your team and your business. This is essential at all times, but especially with the busy holiday season ahead.  

The right training is at your fingertips with ServiceIQ’s online course ‘Being a Responsible Gambling Host.

Every establishment offering TAB and pokies facilities must meet strict gambling regulations.

Developed by industry for industry, the brief yet comprehensive ServiceIQ course is designed to help venue managers and staff to meet the problem gambling awareness requirements of both the gambling and the racing regulations.

These regulations require venues to always have a trained person available on the premises whenever gambling is available. Venues that fail to follow the rules risk letting down their guests and face fines for breaching the gambling rules.

Training covers different host responsibility requirements for venues with pokies and TAB outlets, and gives practical advice on talking to people about their gambling activities.

It includes:

  • minimising harm in gambling (including identifying problem gambling)
  • problem gambling services
  • responsible hosting.

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It also includes video and printed support materials, and can be completed on computers and mobile devices. Anyone can study the course online and in their own time.  

To successfully pass the course and receive a certificate, trainees must complete a detailed quiz.

The course fee is just $25 (including GST).

ServiceIQ Skills Online also offers courses in being a responsible host for alcohol, successfully resolving complaints, and preventing theft and fraud.

To find out more about Being a Responsible Gambling Host and other Skills Online courses, go to

For more information, please contact ServiceIQ on 0800 863 693 or email