Everybody wants satisfied customers, whether you’re the owner of the business, or one of those people providing service. These customers make for both good business and better working days for staff.
A new online solution has been launched by ServiceIQ that will make it a lot easier to do just that. It will also provide those looking for a job with a few extra skills that could get them near the top of the preferred candidate list.
ServiceIQ Skills Online (www.ServiceIQskillsonline.org.nz) has started with courses that cover some key essentials for businesses in the service industry: customer service skills, resolving complaints, and consumer legislation. Specific to the hospitality sector is a course on being a responsible host.
It is also where, with changes to the liquor licensing legislation from December 18, the Ministry of Justice-supported LCQ Bridging Test is hosted. Everyone who has a Manager’s Certificate for licensed premises is required to complete the Test, which can be done at ServiceIQ Skills Online at no cost.
The initial suite of four courses has a special introductory price of only $25 each. Courses are purchased online, and can be accessed by smartphone, tablet or computer. Many more courses, covering a wide range of topics, will be added throughout 2014.
ServiceIQ CEO Dean Minchington says the online courses offered are to the same standard and cover some of the same material as qualifications taught offline. “Everyone can learn useful skills and gain new knowledge from these courses because they are based on parts of training programmes. Think of them as a taste of what it’s like to study towards a qualification, as well as the opportunity for you to upskill.
“Every successful course completion also generates a certificate that can be printed out to show that you have acquired new skills and knowledge. That makes it valuable for anyone in a role, or looking for a job in a service industry, or indeed anywhere in work or life where good customer or personal relationships are important.
“ServiceIQ’s Skills Online learning is an excellent option for many people and businesses because it’s time and cost-effective, and the course can be done on any device whenever time allows. Whether you want to sit and complete the course in one session, or break it up into chunks, it’s up to you. The system remembers where you got up to, and you simply pick up from where you left off.”
Registering at www.ServiceIQskillsonline.org.nz is free, and this allows you to explore the site, check out the comprehensive FAQs and get more information on each of the learning options.
For more information, please contact ServiceIQ on 0800 863 693 or email intel@ServiceIQ.org.nz