Customers are always looking for excellent personal service. And it takes a special kind of person to provide it. It was smiles all round when Salome Sovea of Quest on Beaumont Serviced Apartments was presented with her ServiceIQ National Certificate of Hospitality (Front Office) Level 3.
Achieved through the Hotel IQ Qual Link programme the Certificate is one of many nationally recognised qualifications for the hotel and serviced apartment Industry. There are five pathways available in Hotel IQ:
- Porter Services
- Accommodation Services (Housekeeping)
- Front Office
- Restaurant Service
Hotel IQ integrates with the serviced apartments and hotel’s day to day business operation and the on and off job training offered to staff. It provides staff with the opportunity to attain nationally recognised qualifications, and the satisfaction that comes from having valued work achievements formally acknowledged. The outcome for the business is a consistent and high level of customer service and job specific skill across the hotel and its brand.
“It will give me confidence leading a team in the future,” said Salome on receiving her certificate at Quest Serviced Apartments Awards dinner on Friday 24th October. She was one of five full time staff from different Quest Serviced Apartments establishments nationwide who achieved their ServiceIQ National Certificates in Hospitality, as part of the pilot programme. Quest is now rolling Hotel IQ out country wide.
As Stephen Mansfield, CEO of Quest Serviced Apartments New Zealand and Fiji has said: “Offering the opportunity to gain nationally recognised qualifications underlines our commitment to the career development of our staff. It’s our people who make Quest successful.”
Quest Serviced Apartments now has 34 properties across New Zealand, with the latest in Nelson being completed soon. It has a total of 150 facilities across Australasia including Australia and Fiji.
Skilled people help hotels and serviced apartments provide guests with a consistently high quality visitor experience, agrees ServiceIQ Hospitality Sector Manager Kath Williams.
“ServiceIQ is committed to raising the level of training and skill in the workplace,” says Kath. “And companies such as Quest are at the forefront of improving performance by investing in their staff’s training.”
For more information, please contact ServiceIQ on 0800 863 693 or email intel@ServiceIQ.org.nz