Real success stories
Discover the secrets to genuine success for your business and your people.
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Staff training is a gift to your business
Read moreGreat staff can attract loyal customers, repeat visits, recommendations, a vibrant atmosphere, strong morale and a well-motivated team. The best way to get first-class staff is through a proper training staff training programme.
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Retail Qualification takes Holly from job hunter to gold medal winner
Read moreHolly Phelwasher started 2014 seeking a job in fashion retailing. By July she was a Gold Medal winner at WorldSkills NZ, after earning her National Certificate in Retail.
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To Catch a Thief
Read moreBefore training with ServiceIQ, new retail assistant Ian Dunn thought that all it took to deal with a shoplifter was a strong arm and a running tackle. But, as he will tell you, there’s a right and a wrong way to deal with in-store theft. New Zealand retailers lose millions of dollars a year from theft, so it’s important to know how to handle an incident properly and legally, says Ian.
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The Fine Art of Training
Read moreFor art lovers, just the prospect of being able to work among gallery and museum treasures might be reward enough. But a new training programme is adding even more richness to the experience for both staff and visitors at the vibrant Pataka Art Museum in Porirua.
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ServiceIQ Gateway fledgling to fully fledged pilot
Read moreOn the day after passing her commercial pilot’s test, Bayleigh McGuire can’t quite believe her own story. This includes her solo flight earlier that week where she flew through the majestic Southern Alps and landed at Mt Cook, “and I’m still only 19 years-old!” she says.
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Would you like a Diploma with that?
Read moreIt’s a step closer to running the show for 56 McDonald’s graduates who have achieved their National Diploma in Hospitality Operational Management (Level 5). The graduates, from McDonald’s businesses around the country, were recently awarded their nationally recognised qualification at a special awards event in Auckland.
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Bright Sparks!
Read moreThe Spark store in New Plymouth won a major retail award, and received a gift of home-baked lamingtons from a grateful customer. Events like this are not everyday occurrences, but manager Jody Stephens says the recognition and appreciation is double proof that her planned staff training really does the business.
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Shop Floor casual to full-time Supervisor
Read moreShannon Dixon jumped at the chance when his manager recommended that he be part of the first intake of The Warehouse Red Shirts in Schools programme. Not long before, he’d been getting a bit of work experience and pocket money from his after-school job at The Warehouse in Petone.
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Successful businesses build successful careers
Read moreBlenheim music retailer Ken Ham believes everyone is a salesperson. He talks to ServiceIQ about the value of sales skills and training.
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Secrets to remarkable success
Read moreYou can have a stunning location with a restaurant, a luge, and a gondola with remarkable views. However, impressive attractions alone don’t add up to award-winning visitor experience.