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“Apprentices bring value to the employer. You get passionate people and, with ServiceIQ involved, you help transfer…

Real success stories

Discover the secrets to genuine success for your business and your people.

  • Adam Dickson thumb

    Who dares wins!

    From an unpromising start at school to an expert chef, cookery tutor, and currently Assessment & Membership Co-ordinator at the Restaurant Association of New Zealand, Adam Dickson has quite a story to tell. The way he recounts it his life sounds like an amazing adventure. 

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  • relentless quest for great staff

    Relentless Quest for Great Staff

    It’s not only guests who love staying with Quest Apartments. Their staff are also happy staying with Quest for a long time. On-job training for significant qualifications has not only created employee loyalty, it can also help maintain excellent standards for guests across its 34 properties.

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  • Retail Rock Star

    Retail Rock Star

    Many dream of making a living making music. Beau Richardson has the next best thing. He’s a guitar–playing senior sales assistant at The Rockshop in Palmerston North and, as far as he’s concerned, it’s a career with plenty of high notes.

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  • Reading the situation correctly thumbnail

    LLN – It’s literally a great idea

    You can employ wonderful people with a great attitude and the right skills for the job. But if English is a second language for these employees, what they might appreciate is a course in literacy skills to strengthen their communication and help them feel much more part of the team.

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  • Putting outstanding comfort CQ thumb

    Putting outstanding comfort and quality in the Cuba Quarter

    In every hotel, there’s a community made up of the people who work there. Tight knit professional teams form strong bonds and create a great atmosphere for visitors. Wellington’s warm and welcoming CQ Hotel, also sees itself as part of a very special community, the people who work and live around the capital’s famous and vibrant Cuba quarter.

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  • SarahCollins thumb

    One Tourism Qualification To Rule Them All

    The Lord of the Rings movies got rave reviews from the critics and moviegoers across the world. Now Hobbiton TM Movie Set Tours itself attracts similarly rave reviews on TripAdvisor and other sites. Just as Aragorn guided the hobbits on their quest, today Sarah Collins guides groups of excited visitors through the hobbits’ Shire, a memorable experience for the millions who have taken the magical tours. 

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  • Ella Blake success thumb

    A luxury class of customer service

    Ella Blake left school and spent a year at polytechnic followed by another at university. But it was during her OE years in London that she discovered her true passion: hospitality, travel and tourism and looking after the guests in the best hotels in London, and in New Zealand. 

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  • Jessica Simpson success thumb2

    Set your course for an exciting tourism career

    In the autumn of 2016, Jessica Simpson was casting around for a role in Auckland’s tourism industry.  She had recently returned from an exciting year of adventure spent roaming around discovering the sights, history, and cultures of Europe, and the rich experience gave her an idea for a career back home. 

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  • Jess Pullham success thumb

    Customer service is always in fashion

    Seven years ago in Victoria, Australia, Jess Pulham was in her final year at high school trying to figure out what she’d like to do with her life. She was anxious to make the right choice and says following her friends to university seemed the only option. 

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  • Superior service reaps success thumb

    Superior service helps reap rave reviews

    A great restaurant doesn’t need to be part of a hotel to succeed, but for a great hotel it pays to have a top-rating restaurant at its heart. A hotel’s restaurant is often the star attraction bringing in local diners as well as hotel guests, and making the dining room the most competitive stage in the industry. 

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