Z Forecourt Concierge Gateway Training
Fuel your Retail career with Z!
Learn the ropes from New Zealand’s famous service experts – you’ll be looking after customers, looking after cars, and looking after yourself by gaining skills that can get you on the road to an exciting career in retail.
The Z Forecourt Concierge Certificate is a Gateway Programme that gives students a great opportunity to gain both valuable work experience plus NZQA credits that can be used towards a nationally recognised New Zealand Certificate in Retail.
They’ll be supported and learn important skills in line with industry standards including: customer service; health and safety; effective communication; personal presentation; product knowledge and teamwork.
A career in retail offers loads of possibilities, from customer care and sales and marketing through to management.
How it works
Selected students will receive a 10 day work experience placement over a 10 week period within a Z site and will be supported by a Z Coach and a ServiceIQ Coordinator who liaise with store management to make sure they get an all-round understanding of the world of Z. Students will receive learning resources and e-learning logins to the Z Academy.
A clear development plan will be set and their work experience will be assessed in-store and through the Coordinator who also keeps the school up to date with progress.
Benefits for students
Get an introduction to an exciting career within retail.
Gain credits towards a nationally recognised qualification.
Get real experience in a real workplace.
Enjoy the camaraderie from working as part of a team.
Learn great industry skills and knowledge essential for a retail career.
Learn valuable life skills in a supportive environment.
The programme involves 10 days' work experience over a 10 week period.
Schools to provide safety boots – as per Z Health & Safety guidelines.
It costs $500 +GST per student and results in a Z Forecourt Concierge Certificate. The certificate is made up of a set menu of NZQA credits (see below) which may be used towards a nationally recognised New Zealand Certificate in Retail.
|Unit||Unit standard title||Level||Credits|
|57||Provide customer service||2||2|
|62||Maintain personal presentation and a positive attitude in a workplace involving customer contact||2||3|
|9677||Communicate in a team or group which has an objective||2||3|
|11938||Assist customers to select goods and/or services||2||5|
|11971||Use safe work practices in a retail environment under supervision||2||3|
|24871||Complete complex forms||2||2|
|28145||Interact with customers in a service delivery context||2||2|