Skip to content

“Best year ever” says ServiceIQ Chair


Rick Christie, ServiceIQ Chair, says the industry training organisation’s strong performance in New Zealand and internationally in 2016 is exciting, and sets the scene for opportunities to help build capability and connections for businesses and their employees.

“We have had our best year ever. More and more businesses are using ServiceIQ’s training programmes to upskill their people to an international standard,” says Rick.

In his introduction to the just released ServiceIQ Annual Report 2016, Rick sums up the ITO’s local and overseas achievements as “the best of both worlds”.

The numbers

In 2016, ServiceIQ had 21,894 trainees which equals 5,172 STMs (Standard Training Measure).

The year’s results were:

  • 80.5% trainees achieving at least 10 credits
  • 88.0% credit completion rate
  • 70.8% programme completion rate.

Most significantly, says Rick, ServiceIQ has managed the training progression for the vast majority of people to increase their know-how and complete their qualifications.

In addition, while the total number of trainees is slightly down on 2015, more people in 2016 upskilled to a higher level, including supervisor and management qualifications across all sectors.

ServiceIQ chief executive Dean Minchington notes: “2016 has given us hands-down our best results ever with the support and backing of the industries we serve. This partnership all boils down to one word: “connections”, a key strategic focus that has underpinned our initiatives and activity.”

ServiceIQ also had significant international success in 2016 with a contract to arrange on the job training and assessment leading to qualifications for employees of Emirates Flight Catering in Dubai. It is also close to securing a similar pilot with Etihad Airways, based in Abu Dhabi.

Dean says: “The new agreements are not only fantastic news for NZ Inc, it’s a testimony to the high quality of on the job training developed right here in New Zealand that also offers significant opportunities for trainees in the UAE.”

ServiceIQ Annual Report 2016

Download the ServiceIQ 2016 Annual Report.