Skip to content

Online learning takes off


The new ServiceIQ Skills Online ( learning centre has taken off with thousands of people creating accounts and exploring the offerings.

While it’s no surprise that the most used part of the site is the LCQ Bridging Test, there has been good interest in the other courses also available.

ServiceIQ Skills Online by Graeme Jarvis

With changes to the liquor licensing legislation in December 2013, everyone who is renewing or applying for a Manager’s Certificate for licensed premises is required to complete the LCQ Bridging Test. The Ministry of Justice-supported test can be done at ServiceIQ Skills Online at no cost.

Launched at the same time as the Bridging Test were courses that cover some key essentials for businesses in the service industry: an introduction to customer service skills, resolving complaints, and consumer legislation. Specific to the hospitality sector is a course on being a responsible host.

All of these have received good feedback and generated good interest and excellent completion rates.

This initial suite of four courses has a special introductory price of only $25 each. Courses are purchased online, and can be accessed by smartphone, tablet or computer. More courses, covering a wide range of topics, will be added throughout the year.

ServiceIQ CEO Dean Minchington says the online courses offered are based on the same standards and cover some of the same material as qualifications taught offline. “Everyone can learn useful skills and gain new knowledge from these courses because they are based on parts of training programmes. Think of them as a taste of what it’s like to study towards a qualification, as well as the opportunity for you to upskill.

“Every successful course completion also generates a certificate that can be printed out to show that you have acquired new skills and knowledge. That makes it valuable for anyone working in, or looking for, a job in a service industry, or indeed anywhere in work or life where good customer or personal relationships are important.

“ServiceIQ’s Skills Online learning is an excellent option for many people and businesses because it’s time and cost-effective, and the course can be done on any device whenever time allows. Whether you want to sit and complete the course in one session, or break it up into chunks, it’s up to you. The system remembers where you got up to, and you simply pick up from where you left off.”

Registering at is free, and this allows you to explore the site, check out the comprehensive FAQs and get more information on each of the courses.

For more information, please contact ServiceIQ on 0800 863 693 or email