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Why professionals matter in NZ tourism


They thrill thousands of visitors each year with luge rides, alpine cruises, heli-skiing, glacier flights and more. Now, Skyline Group, one of New Zealand’s largest and most successful tourism businesses is rewarding employees with nationally recognised qualifications. 

The award-winning company is linking its in-house training with NZQA unit standards through the Qual Link assessment programme offered by ServiceIQ, ITO for the Service industry. This will give its expert team the opportunity to gain the New Zealand Certificate in Tourism (Visitor Experience) Level 3 qualification, while taking care of customers from all over the world.

Skyline’s huge popularity and high level of visitor satisfaction is due to well trained and experienced people, says Skyline Group HR Manager Maree Aaoke.

“We have always prided ourselves on delivering an excellent customer service and level of training across the business. Linking our existing in-house training to national qualifications helps us maintain consistent standards and will further enhance our reputation as an employer of choice across the business,” says Maree. 

Tourism Hero

“It’s a great incentive for our long-term employees and even some of our shorter-term people will have the opportunity to gain a national tourism qualification to help boost their career.”

The company is rolling out the ServiceIQ Qual Link assessment to 50 employees at its Skyline Queenstown business, and plans to involve employees at many of its other properties including 

Skyline Rotorua, Totally Tourism attractions, and the upscale Blue Peaks Apartments in Queenstown. The first team in line to gain tourism qualifications includes luge operators, food and beverage staff and customer service managers, with the ultimate goal to progress expert employees into management.  

“We’re hoping to take it to the next level where we have the ability to match our in-house training programmes with management unit standards and qualifications,” says Maree.

Give your training the prestige of national status

Many successful businesses, including Air New Zealand, Z Energy and Flight Centre, choose to add value and credibility to their existing in-house training by linking employee achievement to New Zealand Qualification Authority (NZQA) standards and ServiceIQ qualifications.

It’s straightforward where structured training and evidence collection or performance measurement occurs in a workplace. Your business continues to use the same training and evidence collection, but with the advantage of being seen to meet national standards.