Hospitality Training Packs for Providers
Our training packs are designed for students to gain the skills and knowledge required for either one or more unit standards.
Our expert team of researchers, writers and designers create and publish the largest and most diverse range of high quality provider resources on offer in New Zealand.
Below lists our most popular provider packs in one convenient list. Simply click on the link to view the pack in our online shop.

Multi Training Packs
A Multi Training Pack (MTP) is a collection of ServiceIQ resources for more than one unit standard.
Pack Title | Units | Printed | Blended Online |
Cookery Schools 1 | 15900, 15901, 19770 & 21058 | view | view |
Cookery Schools 2 | 167, 13276, 13283 & 13285 | view | view |
Cookery Schools 3 | 15919, 15920, 15921 & 21059 | view | view |
Cookery Schools 4 | 13271, 13278, 13280 & 13281 | view | view |
Basic Food Safety | 167 & 20666 | view | view |
Advanced Food Safety | 167 & 168 | view | view |
Food & Beverage Schools 1 | 14425, 14434, 14436 & 28145 | view | view |
Food & Beverage Schools 2 | 15905, 19768, 19769 & 21057 | view | view |
Barista Skills | 17284 & 17288 | view | view |
Coffee Appreciation | 17285, 17286 & 17287 | view | view |
Licence Controller Qualification (LCQ) |
4646 & 16705 | view | view |
Level 1 – Individual Training Packs
An Individual Training Pack (ITP) is a collection of ServiceIQ resources for a single unit standard.
Unit | Title | Printed | Blended Online |
15891 | Demonstrate knowledge of commercial cutlery and crockery types and uses in the hospitality industry | view | NA |
15892 | Demonstrate knowledge of terminology used for food and recipes in commercial cookery | view | view |
15895 | Demonstrate knowledge of boiling and baking in the commercial catering industry | view | NA |
15896 | Demonstrate knowledge of frying and grilling as cookery methods in the commercial catering industry | view | view |
15900 | Prepare and present meat in the hospitality industry | view | view |
15901 | Prepare and present fruit and vegetables in the hospitality industry | view | view |
15905 | Serve non-alcoholic beverages to tables in the hospitality industry | view | view |
15918 | Demonstrate knowledge of roles and jobs in the hospitality industry | view | view |
15919 | Prepare and present hot finger food in the hospitality industry | view | view |
15920 | Prepare and present sauce and soup in the hospitality industry | view | view |
15921 | Prepare and cook a cake, a sponge and a batch of scones in the hospitality industry | view | view |
19768 | Perform wine service for guests at table | view | view |
19769 | Provide food service to the table in the hospitality industry | view | view |
19770 | Prepare and present egg and cheese dishes in the hospitality industry | view | view |
19771 | Prepare, cook and present seafood in the hospitality industry | view | NA |
21057 | Prepare, construct, and garnish mocktails for the hospitality industry | view | view |
21058 | Identify career pathways in the hospitality industry | view | view |
21059 | Demonstrate knowledge of knife care, use, storage, and carrying for the hospitality industry | view | view |
Level 2 – Individual Training Packs
An Individual Training Pack (ITP) is a collection of ServiceIQ resources for a single unit standard.
Unit | Title | Printed | Blended Online |
57 | Provide customer service | view | view |
62 | Maintain personal presentation and a positive attitude in a workplace involving customer contact | view | NA |
167 | Practise food safety methods in a food business under supervision | view | view |
7123 | Apply a problem solving method to a problem | view | NA |
11968 | Demonstrate and apply knowledge of legislation applicable to sale of goods and services | view | NA |
13271 | Cook food items by frying | view | view |
13272 | Cook food items by baking | view | view |
13273 | Cook food items by boiling | view | view |
13274 | Cook food items by poaching | view | view |
13275 | Cook food items by steaming | view | NA |
13276 | Cook food items by grilling | view | view |
13277 | Cook food items by braising and stewing | view | NA |
13278 | Cook food items by roasting | view | view |
13279 | Cook food items by microwaving | view | NA |
13280 | Prepare fruit and vegetable cuts | view | view |
13281 | Prepare and present basic sandwiches for service | view | view |
13283 | Prepare and present salads for service | view | view |
13284 | Clean food production areas and equipment | view | NA |
13285 | Handle and maintain knives in a commercial kitchen | view | view |
13334 | Prepare and cook jams | view | NA |
13344 | Demonstrate knowledge of the characteristics of cookery methods and their applications in commercial catering | view | NA |
14425 | Prepare and serve hot and cold non-alcoholic drinks | view | view |
14434 | Prepare and clear areas for table service for a commercial hospitality establishment | view | |
14436 | Provide table service for a commercial hospitality establishment | view | view |
14440 | Prepare and clear areas for counter food service for a commercial hospitality establishment | view | NA |
14443 | Pack food and beverage orders for takeaway in a commercial hospitality environment | view | NA |
14466 | Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry | view | NA |
17285 | Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision | view | view |
17286 | Prepare and present pressed coffee for service | view | view |
17287 | Prepare and present filtered coffee for service | view | view |
20666 | Demonstrate basic knowledge of contamination hazards and control methods used in a food business | view | view |
22234 | Compare characteristics of international dishes and prepare and present international dishes | view | NA |
22428 | Prepare and serve tea | view | NA |
24526 | Apply safe working practices in a commercial kitchen | view | NA |
24871 | Complete workplace forms | view | NA |
28145 | Interact with customers in a service delivery context | view | view |
Level 3 – Individual Training Packs
An Individual Training Pack (ITP) is a collection of ServiceIQ resources for a single unit standard.
Unit | Title | Printed | Blended Online |
168 | Demonstrate knowledge of food contamination hazards, and control methods used in a food business | view | view |
4645 | Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises | view | NA |
11818 | Demonstrate and apply product and/or service knowledge | view | NA |
13282 | Prepare, assemble, and present complex sandwiches for service in a commercial kitchen | view | view |
13293 | Prepare and cook basic vegetable dishes in a commercial kitchen | view | view |
13314 | Prepare and cook egg dishes in a commercial kitchen | view | view |
13316 | Prepare and cook basic pasta dishes in a commercial kitchen | view | view |
13325 | Prepare and bake basic cakes, sponges, and scones in a commercial kitchen | view | view |
13331 | Prepare and cook pickles, chutneys, and preserves in a commercial kitchen | view | view |
13343 | Demonstrate knowledge of basic nutrition in commercial catering | view | NA |
17283 | Demonstrate knowledge of beer and beer service | view | NA |
17284 | Demonstrate knowledge of coffee origin and production | view | view |
17288 | Prepare and present espresso beverages for service | view | view |
18497 | Demonstrate knowledge of culinary products and terms | view | NA |
28146 | Prepare for and handle payment transactions in a service delivery context | view | NA |
30916 | Prepare and present basic hot and cold canapés in a commercial kitchen | view | NA |
Level 4 – Individual Training Packs
An Individual Training Pack (ITP) is a collection of ServiceIQ resources for a single unit standard.
Unit | Title | Printed | Blended Online |
4646 | Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises | view | view |
13333 | Prepare and present cold cocktail food in a commercial kitchen | view | NA |
16705 | Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises | view | view |
16894 | Prepare and bake basic cakes, sponges, and scones in a commercial kitchen | view | NA |
22268 | Apply specialist knowledge to match food and beverage items on an establishment's menu | view | NA |
Level 5 – Individual Training Packs
An Individual Training Pack (ITP) is a collection of ServiceIQ resources for a single unit standard.
Unit | Title | Printed | Blended Online |
16891 | Demonstrate knowledge of commercial accommodation management | view | NA |
16892 | Demonstrate knowledge of food and beverage management in a hospitality environment | view | NA |
16893 | Demonstrate knowledge of hospitality facility utilisation | view | NA |
16894 | Demonstrate knowledge of hospitality management control systems | view | NA |