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Curriculum Support

A great career in the vibrant service industry starts at school 


ServiceIQ’s annual schools’ compliance requirements are outlined below. To help you with your course planning please refer to the information in the tables for Tourism and Hospitality and other suggestions of where to find valuable information on our website.

Compliance circle

Course planning

Courses offered at your School will be based on your School’s scope and the School’s ability to meet the Consent and Moderation Requirements (CMR) for the specific sector involved. Please refer to the sidebars for standards to choose from.

Resource selection

Choose from paper based student learning material and assessments or blended online learning material with videos, quizzes, PDFs and paper assessments. Products come in Individual Training Packs (ITP) – resources for a single unit standard, or Multi Training Packs (MTP) – a collection of ServiceIQ resources for more than one unit standard.

Moderation

Pre-moderation – This involves checking assessment material before use to ensure it meets the national standard, and is fair, valid and consistent. ServiceIQ assessments are provided pre-moderated. Schools writing their own assessments are required by NZQA to have these assessments pre-moderated by ServiceIQ.

Post-moderation – This process involves checking the marking of the assessment after it has been completed, to ensure this meets the national standard; and is fair, valid and consistent. Post-moderation is requested through the Assessment Intention Plan (AIP).

Applying to extend scope

Consent to Assess is granted by the New Zealand Qualifications Authority (NZQA). Schools’ consent to assess scope can be found on the NZQA website. A School intending to assess against ServiceIQ unit standards must first apply to ServiceIQ to gain a letter of support to include with their application to NZQA. Click here for Consent to Assess application.
ServiceIQ unit standards can only be assessed if the school has consent to assess that unit. School’s scope can be found on the NZQA website under the name of the school. If you want help with your planning or consent to assess application (where unit standards being applied are a new level) or an extension to the scope application, please email compliance.advice@ServiceIQ.org.nz

Assessment Intention Plan (AIP)

Each year, the Principal’s Nominee will be invited to enter the units the School will assess, into the ServiceIQ online portal. This creates the Assessment Intention Plan which provides ServiceIQ with the details of the unit standards to be assessed and who will be assessing them. Based on this information and ServiceIQ’s annual moderation plan, Quality Assurance will request a selection of unit standards and samples to be sent in for post assessment moderation throughout the year. Usually, two samples of two or three unit standards are requested. Click here for AIP

Supporting information

The Service Career Kick-Starter introduces young Kiwis to the many career opportunities in New Zealand’s service industry. The booklet offers a huge range of exciting possibilities, helpful information, incredible career stories, and answers to your big questions. 


Hospitality course planning

Domains: Cookery, Food Safety, Food and Beverage, Hospitality Foundation
  1. Start by reading about Hospitality careers in our Hospitality Schools Career brochure
  2. Find the NZ Certificate in Hospitality L2 Programme of Study here. 
  3. Careers: With the ServiceIQ Career and Qualification Pathways, your students will discover that a role in the Hospitality sector is much more than a job. 
  4. Shop: Hospitality resources can be purchased from the ServiceIQ Shop or a selection can be found on this page.

Hospitality teacher experience and skill requirements

Hold recognised industry qualification at or above the level at which assessing, or can demonstrate equivalent knowledge and skills, and have sufficient industry experience:
  • Level 2 – 1 year industry experience and a qualification or 2 years industry experience.
  • Level 3 – 3 years of industry experience or demonstrate equivalent knowledge and skills.

Tourism and Tourism Māori course planning

Domains: Visitor Services, Travel, Tourism Māori Practices
  1. Start by reading about Tourism careers in our Tourism Schools Career brochure
  2. Find the NZ Certificate in Tourism L2 Introductory Skills Programme of Study here.  Note: L3 Māori Tourism units are on all schools’ base scope 
  3. Careers: With the ServiceIQ Career and Qualification Pathways, your students will discover that a role in the Tourism sector is much more than a job. 
  4. Shop: Tourism resources can be purchased from the ServiceIQ Shop or a selection can be found on this page.
Get expert help

If you have any questions, please don’t hesitate to contact us on compliance.advice@ServiceIQ.org.nz or we can call you. 

Simply click the button below and give us your contact details.