Auckland Airport Guest Experience Gateway
Your runway to an airport career!
Aviation is an exciting and recovering industry, with lots of great jobs at the hub of it all – the airport. Whatever spins your propellor, there’s a role to suit: customer service, operations, airfield, wildlife ranger, supervisor, duty operations manager are just some.
Travellers can spend as much – or more – time at the airport than in the air. It’s also where their journey starts and ends, so a great airport experience makes all the difference. To make sure that happens, airports like Auckland put a lot of effort into their people and training.
The Auckland Airport Guest Experience Gateway Programme is the ideal insight into that world and the many opportunities on offer.
Even better, your students will gain NCEA credits that can also be used towards a range of nationally recognised New Zealand Certificates in aviation and other industries. Skills and knowledge gained include: good customer service assisting guests from many cultures, peer and management interaction; airline and ground operations terminology and knowledge; proper two-way radio operation; and health and safety.
Successful completion of the Auckland Airport Guest Experience Gateway Programme will see your students gain 20 credits at Level 3, plus the industry recognised certificate.
As you might expect, places are limited, so please contact us today.
Benefits for students
Gain credits towards NCEA and a nationally recognised Award.
Get new industry knowledge and experience in a real workplace.
Enjoy the camaraderie from working as part of a team.
Learn in a fully supportive environment.
Discover the roles available in the many facets of airport operations.
This successful programme is a partnership between ServiceIQ and Auckland Airport. Unit standards achieved can be applied to a range of full workplace New Zealand Certificates.
The Auckland Airport Guest Experience Gateway Programme is made up of 21 credits identified by the industry as essential for airport or related aviation operations. The programme involves work experience plus pre-workplace support.
It costs $500 +GST per student and results in a certificate. The certificate is made up of a set menu of credits (see below) which can be used towards a range of nationally recognised New Zealand Certificates.
As part of the Auckland Airport Guest Experience Gateway Programme package each student will receive:
- work experience placement with Auckland Airport
- learning resources and assessment materials
- coaching support and assessment through a dedicated Schools Transitions Advisor.
|Unit||Unit standard title||Level||Credits|
|17347||Operate a two-way radio in an airport environment||2||2|
|25192||Demonstrate knowledge of airline terminology and products used in the travel industry||3||4|
|27927||Apply health, safety and security practices to a work role in a service delivery workplace||3||5|
|27928||Interact with other staff and managers, and customers to provide service delivery outcomes||3||5|
|27929||Apply standard operating procedures and the code of conduct to a work role in a service delivery workplace||3||5|
Prerequisite: To obtain an Auckland International Airport Limited (AIAL) access card, students will be subject to our Airport Workers Rules and will need to complete five compulsory e-learning modules prior to training.
How to apply
Student placements are limited and schools wishing to participate are required to contact us for details on how to register. To apply for this training please contact us at schools@ServiceIQ.org.nz.