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Z Forecourt Concierge Gateway Training

Fuel your Retail career with Z!

Learn the ropes from New Zealand’s famous service experts – you’ll be looking after customers, looking after cars, and looking after yourself by gaining skills that can get you on the road to an exciting career in retail.  

The Z Forecourt Concierge Certificate is a Gateway Programme that gives students a great opportunity to gain both valuable work experience plus NZQA credits that can be used towards a nationally recognised New Zealand Certificate in Retail.

They’ll be supported and learn important skills in line with industry standards including: customer service; health and safety; effective communication; personal presentation; product knowledge and teamwork.

A career in retail offers loads of possibilities, from customer care and sales and marketing through to management.

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Z Forecourt Concierge

How it works

Selected students will receive a 10 day work experience placement over a 10 week period within a Z site and will be supported by a Z Coach and a ServiceIQ Coordinator who liaise with store management to make sure they get an all-round understanding of the world of Z. Students will receive learning resources and e-learning logins to the Z Academy.

A clear development plan will be set and their work experience will be assessed in-store and through the Coordinator who also keeps the school up to date with progress.

Benefits for students

  • get an introduction to an exciting career within retail

  • gain credits towards a nationally recognised qualification

  • get real experience in a real workplace

  • enjoy the camaraderie from working as part of a team

  • learn great industry skills and knowledge essential for a retail career

  • learn valuable life skills in a supportive environment.


Programme details

The programme involves 10 days' work experience over a 10 week period.

Schools to provide safety boots – as per Z Health & Safety guidelines.

It costs $500 +GST per student and results in a Z Forecourt Concierge Certificate. The certificate is made up of a set menu of NZQA credits (see below) which may be used towards a nationally recognised New Zealand Certificate in Retail.


Unit Unit standard title Level  Credits


Provide customer service

2 2


Maintain personal presentation and a positive attitude in a workplace involving customer contact

2 3


Communicate in a team or group which has an objective

2 3


Assist customers to select goods and/or services

2 5


Use safe work practices in a retail environment under supervision

2 3


Complete complex forms

2 2


Interact with customers in a service delivery context

2 2
  Total Credits   20



How to apply

To sign up to this great programme, please click on the link below and fill in your details. Your Workforce Engagement Team will be in contact with you shortly.

Expression of Interest


Region Contact Mobile
Northland / Kaitaia / Whangarei TBC  
North Auckland / Whangaparaoa / Silverdale TBC  
West Auckland Lisa Compton 021 195 2817
South Auckland Heamoni Taani-Fahiua 021 195 0280
East / Central Auckland Kirsty Downs 021 195 4463
Waikato / Taupo / Whitianga Tania McCarthy 021 195 7156
Hamilton Janice Clough 027 748 8482
Western Bay of Plenty / Gisborne Carolyn Vincent 021 283 0949
Hawke's Bay Tracey Jarman 022 064 5045
Taranaki John Hudson 027 488 2467
Whanganui / Feilding / Palmerston North Tracey Jarman 022 064 5045
Masterton Cass Clarke 021 283 0986
Kapiti Coast Elly Williams 022 368 7166
Wellington Ruth Asiata 027 221 8546
Nelson / Marlborough Amber Law 021 193 6262
Blenheim Amber Law 021 193 6262
Greymouth (West Coast) TBC  
Christchurch Amber Law 021 193 6262
Canterbury TBC  
Otago / Southland TBC  



Get expert help

If you have any questions, please don’t hesitate to contact us or we can call you. Simply click the button below and give us your contact details.

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