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2020 Pre-orders and resource returns for pre-orders

06/10/2019

The first few months of the year are an extremely busy time for resource orders, as customers set their classes for the term. We encourage you to place your orders now, so you don’t experience any unexpected delays. 


Pre-order advantages… *

  • Orders placed in 2019, will be delivered in 2020 so no need to hold onto stock.
  • Dispatch dates are set so you can be prepared for when your resources will arrive.  
  • If you over order, you have the opportunity to return any excess stock by 13 March 2020.
  • You will be invoiced in 2020. We are unable to invoice for these pre-orders in 2019.

What does this mean? 

Place your order by 13th December 2019, for delivery on one of the pre-order dispatch dates in 2020. This will ensure you receive your resources on time, with no hassles or delay!


2020 Pre-order dispatch dates

Due to high volumes, our printers will be dispatching resources within a week time period for them to arrive to you within 1–3 working days from dispatch.

  • Dispatched week 13 – 17 January – will arrive to you within 1–3 working days
  • Dispatched week 20 – 24 January – will arrive to you within 1–3 working days
  • Dispatched week 27 – 31 January – will arrive to you within 1–3 working days

 
If you don’t select a 2020 pre-order date, then we will process within the standard 5–7 working days.


Resource returns for 2020

ServiceIQ is aware that many customers will not have set class numbers for 2020.

We are pleased to advise that if you place a pre-order, any non-used resources will be able to be returned to ServiceIQ.*


Terms & Conditions

  • This relates only to resource orders placed before 13 December 2019 with a 2020 selected pre-order dispatch date.
  • Resources must be returned to ServiceIQ by 13 March 2020 to be eligible for the credit.
  • Returning of resources is to be arranged and paid for by the customer.
    • All returns will incur a 20% administration fee.
    • All returned products must be in original and re-saleable condition.
  • Standard Resource Terms & Conditions apply – Click here to view terms and conditions


For further information, please contact resources@serviceiq.org.nz


Normal resource ordering will resume as normal from Monday 6 February 2020, with the standard 5–7 working days for delivery.