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2021 Pre-orders and resource returns for pre-orders

05/10/2020

The first few months of the year are an extremely busy time for resource orders, as customers set their classes for the term. We encourage you to place your orders now, so you don’t experience any unexpected delays. 


Pre-order advantages… *

  • Orders placed in 2020 will be delivered in 2021 so no need to hold onto stock.
  • Dispatch dates are set so you can be prepared for when your resources will arrive.  
  • If you over order, you have the opportunity to return any excess stock by 12 March 2021.
  • You will be invoiced in 2021. We are unable to invoice for these pre-orders in 2020.

What does this mean? 

Place your order by 11 December 2020, for delivery on one of the pre-order dispatch dates in 2021. This will ensure you receive your resources on time, with no hassles or delay!


2021 Pre-order dispatch dates

Due to high volumes, our printers will be dispatching resources within a week time period for them to arrive to you within 1–3 working days from dispatch.

  • Dispatched week 11 – 15 January – will arrive to you within 1–3 working days
  • Dispatched week 18 – 22 January – will arrive to you within 1–3 working days
  • Dispatched week 25 – 29 January – will arrive to you within 1–3 working days

 
If you don’t select a 2021 pre-order date, then we will process within the standard 5–7 working days.


Resource returns for 2021

ServiceIQ is aware that many customers will not have set class numbers for 2021.

We are pleased to advise that if you place a pre-order, any non-used resources will be able to be returned to ServiceIQ.*


Terms & Conditions

  • This relates only to resource orders placed before 11 December 2020 with a 2021 selected pre-order dispatch date.
  • Resources must be returned to ServiceIQ by 12 March 2021 to be eligible for the credit.
  • Returning of resources is to be arranged and paid for by the customer.
    • All returns will incur a 20% administration fee.
    • All returned products must be in original and re-saleable condition.
  • Standard Resource Terms & Conditions apply – Click here to view terms and conditions


For further information, please contact resources@serviceiq.org.nz


Normal resource ordering will resume from Monday 18 January 2021, with the standard 5–7 working days for delivery.