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Skills for the Aotearoa New Zealand service industry

ServiceIQ is the workplace training specialist for a large part of Aotearoa New Zealand's service industry.

We help our customers succeed by growing their talent.

 

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

  • InsideIQ

    Tony Laskey on Newstalk ZB

    As the Industry Training Organisation for New Zealand’s service sector, ServiceIQ plays a key role in helping businesses grow through workplace learning.

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    InsideIQ

    Training that fits around the hustle: On-the-job upskilling for Hospitality teams

    Access to easy-to-apply, industry-recognised, real-world upskilling is the holy grail for employers and employees in the hospitality industry. In our latest article, we explain how flexible training integrates into your hospitality business without pulling staff off the floor. 

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    From Passion to Precision: Sebastian’s Journey to the Stars with Rocket Lab and ServiceIQ

    For Sebastian Mataric, space wasn’t just a distant dream, it was a fascination that started early and never faded.

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    From Refugee to Qualified Chef – Ahmad’s Journey with ServiceIQ and Cater Plus

    Ahmad Azemah’s journey to becoming a qualified chef is nothing short of inspiring. 

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  • ScrenicHotels Craig

    Scenic Hotel Group leading the way with on-job training across Aotearoa

    International visitors brought in nearly $17 billion in the past year alone, and total tourism expenditure has reached record-breaking highs. But behind the economic celebration lies a pressing issue: the hospitality workforce is shrinking fast. With enrolments in tourism and hospitality education collapsing by over 70% in the past decade, the industry faces a critical talent shortage. 

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    IQNEWS

    ServiceIQ | Government Announcement for work-based learning divisions

    The Minister for Vocational Education Penny Simmonds has announced the results of the work-based learning consultation that was held in February.

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    Soaking Up Skills at Hanmer Springs

    Known worldwide for its natural thermal waters and exceptional visitor experience, Hanmer Springs Thermal Pools and Spa is not only a must-visit destination but also a shining example of a business dedicated to developing its people. 

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    IQNEWS

    Quality counts: Keeping qualifications meaningful and consistent

    Quality Assurance plays a vital role behind the scenes, participating each year in NZQA Consistency Reviews for a range of qualifications. It’s part of our commitment ensuring every graduate is equipped with the skills and knowledge their qualification promises – no matter where or how they trained.

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  • HealthyFuturesGateway thumb

    Gateway students discovering healthy futures in pharmacy

    Aotearoa’s pharmacies are more than just a place to pick up a prescription – they’re the frontline of our healthcare system. And thanks to the Healthy Futures Pharmacy Gateway Programme, secondary school students are getting the opportunity to experience that vital role first-hand.

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    IQNEWS

    Consistency Reviews

    As an education provider offering NZQA qualifications, we are required to participate in NZQA Consistency Reviews each year for our various programmes. This quality assurance process ensures that our graduates consistently achieve the intended qualification outcomes and that our programmes provide real value to the sector.

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    Flourish thumb

    Flourish Cafe: Brewing Success, One Cup at a Time

    At ServiceIQ, we know that training doesn’t have to be all textbooks and no fun – sometimes it’s about creating opportunities, making memories, and maybe spilling a little coffee along the way!

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    Catalyst – Women in Leadership: Empowering the Next Generation of Harvey Norman Leaders

    In a bold move to reshape leadership at Harvey Norman, supported by our ServiceIQ Industry Engagement team, the new Catalyst – Women in Leadership programme is creating exciting opportunities for women across the organisation.

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  • skycity thumb

    SkyCity Apprentices Shine in Final Cookery Assessment

    Nine SkyCity cookery apprentices recently reached a significant milestone by completing the final Commercial Competence Assessment, the culminating practical requirement for the New Zealand Apprenticeship in Cookery (Levels 3 and 4). 

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    ServiceIQ Welcomes Schools in 2025

    Kia ora koutou, and welcome to our first ServiceIQ update for this year!

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    IQNEWS

    A fond farewell and celebratory tribute to the Hercules

    As the RNZAF’s iconic C-130H Hercules fleet retires after more than 60 years of dedicated service, we at ServiceIQ find ourselves reflecting on a legacy that is as much about personal triumphs as it is about national service. 

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    Creating freedom for the future

    If there is a perfect example of the benefits training can offer everybody, it may lie with the work of Cargill Academy Inhouse Education.

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  • outward bound thumb

    A unique place to train

    Hundreds of Kiwis attend Outward Bound courses every year, taking on the challenge of personal and professional development in the great outdoors. The person in charge of feeding them all is Outward Bound catering manager Marcel Rood.

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    2025 Pre-Orders

    Update: From Tuesday 29th October until Thursday, 19th December, pre-ordering for 2025 delivery of printed, blended and fully online products will be available. 

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    News IQ Ribbon Icon Gold

    Important: Changes to 2025 Readymade ServiceIQ Gateway Training

    As you may have seen in the media, the  Minister for Tertiary Education and Skills has set clear expectations that all Te Pūkenga business divisions, including ServiceIQ, need to be financially sustainable. Only by being sustainable can we continue to support the needs of our learners and industry partners.

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    IQNEWS

    First-year Fees Free ends

    The Government has announced that Fees Free for the first year of study or training will finish at the end of 2024. A final-year Fees Free policy will replace it, starting from 1 January 2025.

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