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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

Lialiai Semisi, our 2018 hero, meeting with Minister Hipkins to receive her Got a Trade Ambassador Award at Parliam… https://t.co/rkFzWkfJ0J

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • Liam Wilkie thumb

    Wellington Apprentice Chef tastes victory at New Zealand’s national cookery awards

    Following an intense ninety-minute cook-off at the NZ Hospitality Championships in Auckland on the weekend, Wellington’s Liam Wilkie has been awarded the prestigious ServiceIQ Champion Apprentice Chef title.

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    Andrew McSweeney Aug18 thumb

    ServiceIQ Chief Executive appointment

    ServiceIQ Board Chair Rick Christie has confirmed the appointment of Andrew McSweeney as its new Chief Executive. ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism and museums sectors.

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    Tasty new course on the school menu thumb

    Tasty new course on the school menu

    The new canapé creation course offered by ServiceIQ is a great way to introduce cookery students to the exciting world of catering. The fun starter will help give culinary students confidence and inspiration to take an even greater interest in a cookery career.  

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    bidfood.thumb

    Bidfood’s appetite for training delivers big returns

    Bidfood in Queenstown is a fast-growing distribution business with 120 staff operating two warehouses 24/7. An entity of Bidfood New Zealand, the Central Otago branch has always been a big believer in on-job training to ensure top quality service to hundreds of restaurants, cafés, hotels, resorts, retailers and more, across the region, including Te Anau and the West Coast. 

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  • Chloe Sowden thumb

    Chloe’s catering career plus!

    Chloe Sowden’s two favorite things in life are food and people. In her career, she has risen quickly from barista, to professional catering cook, to Business Development and Training Co-ordinator at one of New Zealand’s fastest growing food service companies.  

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    Jarrod Wood thumb

    Career lands on top of the world

    There was a chance top aircraft engineer Jarrod Wood could have ended up as a car mechanic. After all, he’d always been interested in engines and some of his family were involved in motorsport sport so it was definitely in the blood. 

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    Wendy McLaughlan thumb

    On-job training fits Ziera shoes perfectly

    Staff training is the right style and fit for the team at Ziera, New Zealand’s multi-award-winning shoe retailer. Wendy McLaughlin, National Retail Manager is a huge believer because she’s seen it work and has benefited from it herself.

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    WorldSkillsNZ thumb

    2018 WorldSkills New Zealand

    Congratulations to all the competitors at the 2018 WorldSkills New Zealand​ Aircraft Maintenance Engineer category at the National Selection, held late June.

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  • National Sec School Culinaruy Chall thumb

    National Secondary School Culinary Challenge

    The level of skill and creativity in all the regional competitions for the National Secondary School Challenge has been universally impressive. Students made excellent use of fresh New Zealand grown tomatoes as the principal component of an entrée with some stunning dishes including gazpacho, consommé, tasting plates, scones, tarts, sauces and pinwheels. Students had 60 minutes to complete their dishes under the watchful eye of the judges. 

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    Piritahi Marae thumb

    Two successful Māori Culture & Tourism Gateway Camps

    Last school holidays ServiceIQ held two highly successful Māori Culture & Tourism Gateway Camps.

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    airBRIDGE thumb

    airBRIDGE over troubled waters

    Josh Englin relishes solving problems and creating order from chaos. He’s found the perfect career opportunity by becoming a cadet at Christchurch Airport. He’s also getting his money organised and is saving for a house. Here’s how he’s done it.

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    TEU to CHC thumb

    TEU to CHC: Flight on time

    Kenya Campbell can’t put her finger on what fascinated her about airports, but she says it seemed it would be a pretty cool place to work. After almost a year of on-job cadet training at Christchurch Airport, she can confirm that it absolutely is! And here’s why. 

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  • OnlineBlended thumb

    New eLearning experience now available for Providers

    Our new hospitality eLearning blended training resources are now available to your training organisation and students.

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    Alternative Pathways thumb

    Alternative Pathways to University Expo

    Year 11 and 12 students from Sacred Heart College, Hutt Valley High School, St Oran's, St Bernard's and Chilton attended the Alternative Pathways to University Expo held at the Walter Nash Stadium on 6 and 7 June. 

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    Getting job ready thumb

    Getting job ready for the service sector

    ServiceIQ has produced a new student resource to help get students job ready for service sector roles – and it's free for all to download.

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    Cookery

    2018 ServiceIQ Apprentice Chef of the Year

    The ServiceIQ Apprentice Chef of the Year competition is where New Zealand’s top Apprentice Chefs’ compete for the title of ‘ServiceIQ Champion Apprentice Chef’.

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  • Best foot forward thumb

    Best foot forward

    While Lialiai Semisi had the right attitude and commitment for a management degree, her bank account couldn’t quite stretch to cover all the bills she was accruing to study at university. She reluctantly quit being a student and got a job in retail. And wouldn’t you know it, she’s now managing a flagship New Zealand store with a management qualification under her belt thanks to on-job training. It just shows that some things are meant to be. 

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    Hospitality information afternoon thumb

    Hospitality information afternoon

    ServiceIQ School’s Advisor Cass Clarke recently held an information afternoon for Year 12 & 13 students focused on the Hospitality industry and the great opportunity for continued training after school. The students found out about Cookery Apprenticeships, Food and Beverage, Catering and Level 3 & 4 Hospitality training programs based in the workplace.

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    2018 Museums Awards thumb

    ServiceIQ puts 2018 New Zealand Museum Award winners on a pedestal

    Proudly sponsored by ServiceIQ, New Zealand’s most outstanding exhibitions, programmes and museum projects were announced last week at a gala event at Christchurch Art Gallery.

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    2018 NZ Tourism Awards thumb

    2018 New Zealand Tourism Awards

    ServiceIQ is thrilled to be again sponsoring the Visitor Experience Award in the 2018 New Zealand Tourism Awards.

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