Skip to content

Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

Congratulations to Tia Warwick on winning the 2019 #ServiceIQ Gateway Flying NZ Flight Training Scholarship. The $2… https://t.co/Ggkc5LAbOj

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • Renee Bennett Shields thumb

    Hooked on tourism!

    ServiceIQ’s on-job training programmes are a good fit for Renée Bennett-Shields, manager of Nelson Tasman’s thriving i-SITE information office. In summer, she manages up to 13 staff looking after around 1500 visitors a day, plus she’s flat-out leading the marketing, communications and retail side of the non-stop seven-day a week operation. 

    Read more
    Angelina Singh thumb

    Flight of imagination

    Ever since she was at school, Angelina Singh aspired to work for “New Zealand’s iconic airline”. She didn’t know how it would happen, but all the way through university she held onto the idea and as soon as she graduated, she got onto Air New Zealand’s radar by registering for any jobs coming up. A few months later, her dream came true. 

    Read more
    Tia Warwick thumb

    New ServiceIQ Gateway Scholar defies gravity

    Tia Warwick from Oxford in Canterbury is living proof that a ServiceIQ Gateway programme gives secondary students the grounding they need to lift-off into a career they’re passionate about. 

    Read more
    EmmaMcKinnon thumb

    5 Stars at 30

    Back when Emma McKinnon was 18, fresh out of school, and in her first job greeting guests at the front desk of Blenheim’s luxury five-star Chateau Marlborough Hotel, all she longed for was “to be in management telling people what to do.” 

    Read more
  • REFRESHER Liabilities thumb

    Colour Accounting refresher – Liabilities and Leverage

    Liabilities are defined as an obligation to a third party.

    Read more
    WorldSkillsNZ thumb

    2018 WorldSkills New Zealand

    Congratulations to all the competitors at the 2018 WorldSkills New Zealand​ Aircraft Maintenance Engineer category. 

    Read more
    New gateway pricing thumb

    New Gateway pricing

    From 2019, the new price for most Readymade Gateway training will be $500 plus GST.

    Read more
    Christmas Closedown thumb

    Christmas break key dates

    Certificate and resource orders and our Christmas closedown dates.

    Read more
  • New Skydiving Diploma drops out of the blue thumb

    New Skydiving Diploma drops out of the blue

    It’s landed safely! This week, NZQA approved a new qualification that will help people who enjoy jumping out of planes into mid-air, make the leap into an exciting commercial career. 

    Read more
    14DEC thumb

    2019 Pre-orders and resource returns for pre-orders

    Due to January and February being the busiest time of the year for resource ordering and printing, ServiceIQ encourages customers to place pre-orders now.

    Read more
    Countdown SEEDS Celebration thumb

    Countdown SEEDS Celebration

    On Friday 28th of October, Countdown Auckland Airport celebrated the completion of the SEEDS Programme with four students from Aorere College.

    Read more
    Parai Parai thumb

    Bringing the museum to life

    Today’s best museums are about putting across educational information in a way that’s entertaining and engaging and makes the most of a visitor’s time. Auckland War Memorial Museum is one the most outstanding in Australasia. Being one of its Visitor Hosts is among the most important jobs, ensuring millions of visitors enjoy an all-round memorable experience from the moment they arrive.

    Read more
  • Regional Roadmaps update thumb

    Service industry workforce development revs up in the regions

    Last year, ServiceIQ launched at Parliament a series of Regional Roadmaps to help address a looming skills shortage in New Zealand’s retail, hospitality, aviation, travel, tourism and museum industries. 

    Read more
    Charlotte Lee thumb

    Learning to lead

    Creating the right look for a building often requires blending different colours, tints and textures to get the perfect balance. Charlotte Lee from Queenstown’s Resene ColorShop has taken a similar approach when it comes to creating her career. In five years, she’s gained a mix of skills, knowledge, experience and qualifications that have helped her become one of the famous Kiwi brand’s top managers in the country. 

    Read more
    Cultural camps 2018 thumb

    Getaway to a great adventure in Māori Tourism

    ServiceIQ offers a choice of fantastic Gateway Tourism Cultural Camps held at beautiful marae around the country, such as Waiheke Island or Waitomo Caves and a new one on Kapiti Island. The camps are designed to give Year 13 students the rare opportunity to gain first-hand experience, practical skills and unit standards, while staying in a unique New Zealand cultural setting.

    Read more
    Liam Wilkie thumb

    Wellington Apprentice Chef tastes victory at New Zealand’s national cookery awards

    Following an intense ninety-minute cook-off at the NZ Hospitality Championships in Auckland on the weekend, Wellington’s Liam Wilkie has been awarded the prestigious ServiceIQ Champion Apprentice Chef title.

    Read more
  • AndrewMcSweeney Sept18 thumb

    ServiceIQ Chief Executive appointment

    ServiceIQ Board Chair Rick Christie has confirmed the appointment of Andrew McSweeney as its new Chief Executive. ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism and museums sectors.

    Read more
    Tasty new course on the school menu thumb

    Tasty new course on the school menu

    The new canapé creation course offered by ServiceIQ is a great way to introduce cookery students to the exciting world of catering. The fun starter will help give culinary students confidence and inspiration to take an even greater interest in a cookery career.  

    Read more
    bidfood.thumb

    Bidfood’s appetite for training delivers big returns

    Bidfood in Queenstown is a fast-growing distribution business with 120 staff operating two warehouses 24/7. An entity of Bidfood New Zealand, the Central Otago branch has always been a big believer in on-job training to ensure top quality service to hundreds of restaurants, cafés, hotels, resorts, retailers and more, across the region, including Te Anau and the West Coast. 

    Read more
    Chloe Sowden thumb

    Chloe’s catering career plus!

    Chloe Sowden’s two favorite things in life are food and people. In her career, she has risen quickly from barista, to professional catering cook, to Business Development and Training Co-ordinator at one of New Zealand’s fastest growing food service companies.  

    Read more
View all news & updates
Google+