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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

RT @worldskills_nz: Birthday greetings to our aircraft maintenance Skills Team member, Jarrod Wood. Fly high, mate! #yougotskills https://t…

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

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    Waitangi Treaty Grounds make history by winning major tourism award

    The Waitangi Treaty Grounds won the prestigious ServiceIQ Visitor Experience Award at the 2017 New Zealand Tourism Awards held in Christchurch last night. 

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    Supreme Service wins Supreme Award for Service Station Rising Star

    Abbin Peter from Z Energy in Christchurch has won the coveted ServiceIQ Up & Coming Retailer Award at the country’s 2017 Top Shop Awards held in Auckland last night.

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    Who dares wins!

    From an unpromising start at school to an expert chef, cookery tutor, and currently Assessment & Membership Co-ordinator at the Restaurant Association of New Zealand, Adam Dickson has quite a story to tell. The way he recounts it his life sounds like an amazing adventure. 

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    Christmas break key dates

    Certificate and resource orders and our Christmas closedown dates.

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  • Christmas Closedown thumb

    Christmas break key dates

    Certificate and resource orders and our Christmas closedown dates.

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    Jahmaine Cummings Hodge thumb

    ServiceIQ Industry Training Award Winners

    The 2017 Got A Trade? Got It Made! Industry Training Awards, held at Parliament last night, showcased inspiring young people driven to make a big difference in their industry.

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    NZ Secondary School Excellence Award

    Building on years of success, Manurewa High School won the 2017 ServiceIQ Secondary School Excellence Award.

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    Got a Trade? Got it Made!

    Got a Trade Week is back 21–27 August. 

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    Term 3 Cultural Camps

    There will be two Gateway Cultural Camps happening in the Term 3 Holidays.

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    Resource survey leads to changes

    Earlier this year we conducted a survey and asked teachers about how they use our training and assessment resources. There were some very clear trends and we are making changes to our products based on your feedback. 

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    Consent to Assess close off dates

    For schools applying for any consent to assess (new or extension), to allow for 2018 delivery, please ensure we receive your completed application by 27 October.

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    Assessment Intention Plan

    Our Assessment Intention Plan (AIP) is progressively being rolled out. It will improve and streamline the process for managing post moderation for all schools who are delivering and assessing ServiceIQ unit standards.

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    Gateway Marking Reminder

    All Gateway marking material should be submitted to ServiceIQ by the end of Term 3 (28 September 2017).

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    New Red Shirts coordinators

    Welcome new Red Shirts Coordinators!

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    Be financially literate Sep17 thumb

    2017 Color Accounting Workshop September

    Due to industry demand, ServiceIQ, Competenz, and BDO are delighted to invite you and your people to attend this workshop presentation of Color Accounting TM – the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.

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    Army Apprentice Chef wins major battle at New Zealand’s culinary awards

    All that army training that taught him to remain calm under pressure must have helped up-coming chef Nicholas Todd to emerge victorious as the winner of the prestigious ServiceIQ Champion Apprentice Chef 2017 competition, held at the NZ Hospitality Championships in Auckland last Sunday.

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    LLN – It’s literally a great idea

    You can employ wonderful people with a great attitude and the right skills for the job. But if English is a second language for these employees, what they might appreciate is a course in literacy skills to strengthen their communication and help them feel much more part of the team.

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    Putting outstanding comfort CQ thumb

    Putting outstanding comfort and quality in the Cuba Quarter

    In every hotel, there’s a community made up of the people who work there. Tight knit professional teams form strong bonds and create a great atmosphere for visitors. Wellington’s warm and welcoming CQ Hotel, also sees itself as part of a very special community, the people who work and live around the capital’s famous and vibrant Cuba quarter.

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    Silver lining

    Silver lining to skills shortage

    News of skills shortages, particularly a need for 200,000 more people working within the service sectors, continues to make headlines. 

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    One Tourism Qualification To Rule Them All

    The Lord of the Rings movies got rave reviews from the critics and moviegoers across the world. Now Hobbiton TM Movie Set Tours itself attracts similarly rave reviews on TripAdvisor and other sites. Just as Aragorn guided the hobbits on their quest, today Sarah Collins guides groups of excited visitors through the hobbits’ Shire, a memorable experience for the millions who have taken the magical tours. 

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