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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.


8 young #chefs will battle it out to #win the title of #ServiceIQ #Apprentice Chef 2017 at the #NZ #Hospitality Com…

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

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    LLN – It’s literally a great idea

    You can employ wonderful people with a great attitude and the right skills for the job. But if English is a second language for these employees, what they might appreciate is a course in literacy skills to strengthen their communication and help them feel much more part of the team.

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    Putting outstanding comfort and quality in the Cuba Quarter

    In every hotel, there’s a community made up of the people who work there. Tight knit professional teams form strong bonds and create a great atmosphere for visitors. Wellington’s warm and welcoming CQ Hotel, also sees itself as part of a very special community, the people who work and live around the capital’s famous and vibrant Cuba quarter.

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    Silver lining

    Silver lining to skills shortage

    News of skills shortages, particularly a need for 200,000 more people working within the service sectors, continues to make headlines. 

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    One Tourism Qualification To Rule Them All

    The Lord of the Rings movies got rave reviews from the critics and moviegoers across the world. Now Hobbiton TM Movie Set Tours itself attracts similarly rave reviews on TripAdvisor and other sites. Just as Aragorn guided the hobbits on their quest, today Sarah Collins guides groups of excited visitors through the hobbits’ Shire, a memorable experience for the millions who have taken the magical tours. 

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    2017 ServiceIQ Apprentice Chef of the Year

    The ServiceIQ Apprentice Chef of the Year competition is where New Zealand’s top Apprentice Chefs’ compete for the title of ‘ServiceIQ Champion Apprentice Chef’.

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    2017 Rotorua Hospitality Awards

    ServiceIQ is happy to be a sponsor of the Emerging Chef category in the 2017 Rotorua Hospitality Awards. 

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    2017 New Zealand Tourism Awards

    ServiceIQ is delighted to be the sponsor of the Visitor Experience Award in the New Zealand Tourism Awards 2017. 

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    A luxury class of customer service

    Ella Blake left school and spent a year at polytechnic followed by another at university. But it was during her OE years in London that she discovered her true passion: hospitality, travel and tourism and looking after the guests in the best hotels in London, and in New Zealand. 

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    Set your course for an exciting tourism career

    In the autumn of 2016, Jessica Simpson was casting around for a role in Auckland’s tourism industry.  She had recently returned from an exciting year of adventure spent roaming around discovering the sights, history, and cultures of Europe, and the rich experience gave her an idea for a career back home. 

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    Jess Pullham success thumb

    Customer service is always in fashion

    Seven years ago in Victoria, Australia, Jess Pulham was in her final year at high school trying to figure out what she’d like to do with her life. She was anxious to make the right choice and says following her friends to university seemed the only option. 

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    Superior service helps reap rave reviews

    A great restaurant doesn’t need to be part of a hotel to succeed, but for a great hotel it pays to have a top-rating restaurant at its heart. A hotel’s restaurant is often the star attraction bringing in local diners as well as hotel guests, and making the dining room the most competitive stage in the industry. 

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    2017 Hardware Awards

    ServiceIQ is delighted to be a sponsor of the Young Retailer of the Year Award in the 2017 Hardware Awards. 

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    2017 Wares Awards

    ServiceIQ is proud to be a sponsor of the Young Retailer of the Year Award in the 2017 Wares Awards.

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    Service sector ITOs urge action on training

    The four industry training organisations (ITOs) that deliver on and off-job training to New Zealand’s burgeoning service sector workforce have joined forces to issue a call to arms over mounting skills’ shortages.

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    UAE Flag

    NZ on-job training qualifications take off in UAE

    A new agreement between the Knowledge and Human Development Authority (KHDA) of Dubai and ServiceIQ Industry Training Organisation (ITO) is a game-changer for the recognition of qualifications between the two countries.

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    2017 NZ Museum Awards | Museums Aotearoa

    ServiceIQ is proud to be the Overall and Visitor Experience Sponsor of the 2017 New Zealand Museum Awards.

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    Raising a glass to top shelf cellar door skills

    A new training assessment designed to recognise and reward high standards of customer service at New Zealand’s vineyard cellar doors will be welcomed by wineries around the country. 

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    Māori Culture & Tourism – special week-long workshops for your students

    Piritahi Marae – Waiheke Island. If your students are serious about building a career in New Zealand tourism, it’s important that they become culturally sound in respect of their own environment and gain a good appreciation of the values of Māori culture.

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    Tourism Level 2 schools programme letter of support

    NZQA requires schools that want to deliver the ServiceIQ programme of study for Tourism level 2 to apply for accreditation to deliver the programme.

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    TIA 2017 Photo Competition

    ServiceIQ is proud to support the Tourism Industry Aotearoa’s (TIA) 2017 Photo competition. 

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