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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

RT @AUSLEISURE: Museum Awards celebrate innovation & community engagement @nzmuseums @MuseumsAotearoa @ServiceIQNZ https://t.co/6v7DY3O6N4

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • Silver lining

    Silver lining to skills shortage

    News of skills shortages, particularly a need for 200,000 more people working within the service sectors, continues to make headlines. 

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    SarahCollins thumb

    One Tourism Qualification To Rule Them All

    The Lord of the Rings movies got rave reviews from the critics and moviegoers across the world. Now Hobbiton TM Movie Set Tours itself attracts similarly rave reviews on TripAdvisor and other sites. Just as Aragorn guided the hobbits on their quest, today Sarah Collins guides groups of excited visitors through the hobbits’ Shire, a memorable experience for the millions who have taken the magical tours. 

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    2017 Cookery Apprentice2

    2017 ServiceIQ Apprentice Chef of the Year

    The ServiceIQ Apprentice Chef of the Year competition is where New Zealand’s top Apprentice Chefs’ compete for the title of ‘ServiceIQ Champion Apprentice Chef’.

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    2017 Rotorua Hospitality Awards thumb

    2017 Rotorua Hospitality Awards

    ServiceIQ is happy to be a sponsor of the Emerging Chef category in the 2017 Rotorua Hospitality Awards. 

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  • 2017 NZ Tourism Awards2 thumb

    2017 New Zealand Tourism Awards

    ServiceIQ is delighted to be the sponsor of the Visitor Experience Award in the New Zealand Tourism Awards 2017. 

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    Ella Blake success thumb

    A luxury class of customer service

    Ella Blake left school and spent a year at polytechnic followed by another at university. But it was during her OE years in London that she discovered her true passion: hospitality, travel and tourism and looking after the guests in the best hotels in London, and in New Zealand. 

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    Jessica Simpson success thumb2

    Set your course for an exciting tourism career

    In the autumn of 2016, Jessica Simpson was casting around for a role in Auckland’s tourism industry.  She had recently returned from an exciting year of adventure spent roaming around discovering the sights, history, and cultures of Europe, and the rich experience gave her an idea for a career back home. 

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    Jess Pullham success thumb

    Customer service is always in fashion

    Seven years ago in Victoria, Australia, Jess Pulham was in her final year at high school trying to figure out what she’d like to do with her life. She was anxious to make the right choice and says following her friends to university seemed the only option. 

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  • Superior service reaps success thumb

    Superior service helps reap rave reviews

    A great restaurant doesn’t need to be part of a hotel to succeed, but for a great hotel it pays to have a top-rating restaurant at its heart. A hotel’s restaurant is often the star attraction bringing in local diners as well as hotel guests, and making the dining room the most competitive stage in the industry. 

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    2017 Hardware Awards thumb

    2017 Hardware Awards

    ServiceIQ is delighted to be a sponsor of the Young Retailer of the Year Award in the 2017 Hardware Awards. 

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    2017 Wares Awards thumb

    2017 Wares Awards

    ServiceIQ is proud to be a sponsor of the Young Retailer of the Year Award in the 2017 Wares Awards.

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    AYS Aotearoa thumb

    Service sector ITOs urge action on training

    The four industry training organisations (ITOs) that deliver on and off-job training to New Zealand’s burgeoning service sector workforce have joined forces to issue a call to arms over mounting skills’ shortages.

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  • UAE Flag

    NZ on-job training qualifications take off in UAE

    A new agreement between the Knowledge and Human Development Authority (KHDA) of Dubai and ServiceIQ Industry Training Organisation (ITO) is a game-changer for the recognition of qualifications between the two countries.

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    MuseumAwardsLogo thumb

    2017 NZ Museum Awards | Museums Aotearoa

    ServiceIQ is proud to be the Overall and Visitor Experience Sponsor of the 2017 New Zealand Museum Awards.

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    Vineyard Thumb

    Raising a glass to top shelf cellar door skills

    A new training assessment designed to recognise and reward high standards of customer service at New Zealand’s vineyard cellar doors will be welcomed by wineries around the country. 

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    Cultural Camps Thumb

    Māori Culture & Tourism – Special Week-long Workshops for Your Students

    Piritahi Marae – Waiheke Island. If your students are serious about building a career in New Zealand tourism, it’s important that they become culturally sound in respect of their own environment and gain a good appreciation of the values of Māori culture.

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  • Leter of support Thumb

    Tourism Level 2 schools programme letter of support

    NZQA requires schools that want to deliver the ServiceIQ programme of study for Tourism level 2 to apply for accreditation to deliver the programme.

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    TIA Photo Comp thumb

    TIA 2017 Photo Competition

    ServiceIQ is proud to support the Tourism Industry Aotearoa’s (TIA) 2017 Photo competition. 

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    Telarc Registration ISO 9001 Thumb

    ServiceIQ first NZ Industry Training Organisation to get ISO 9001

    Globally-recognised international standard ISO 9001:2015 has been awarded to ServiceIQ, the country’s industry training organisation (ITO) for the service sectors of tourism, hospitality, aviation, retail, travel and museums.

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    ColorAccountingThumbnail

    2017 Color Accounting Workshop March

    Due to industry demand, ServiceIQ CEO Dean Minchington is delighted to give you the opportunity to invite one of your people to attend this pilot workshop presentation of Color Accounting TM - the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.

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