Entries are now open, including the new category of ServiceIQ Best Museum Visitor Experience. This award is open to an organisation or individual and will recognise outstanding customer service through hosting, retail or other visitor-focussed areas of museum activity.
“The service industry has a lot more rewards and career opportunities than most people realise.”
Just 11 sectors account for around 26% of employment, with almost 457,000 full time equivalent jobs.
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Retail offers you a world of career opportunities. From a start on the shop floor you can work towards a career in visual merchandising, buying, brand promotion and management – or even own your own business.
“Customers decide how successful our business is. That's why it’s vital that everyone in the service industry realises the importance of providing quality service for every customer.”
The right training programmes and qualifications create a workforce that delivers service day after day.
“Our customers come from all over the world so it’s critical that our staff are trained to the highest levels. ServiceIQ plays a big part in working with us to make sure our training really is world class.”
ServiceIQ develops industry relevant qualifications and arranges on the job training that makes a tangible positive impact.
ServiceIQ works closely with schools throughout New Zealand so your students can discover that the service industry offers a wealth of opportunities for school leavers.
“Excellent customer interaction and making great coffee are what I enjoy about the service industry.”
We work closely with schools so young people can discover that the service industry offers a wealth of opportunity.
The LCQ Bridging Test updates LCQ holders who trained under NZQA unit standards that were developed under the repealed Sale of Liquor Act 1989, and tests their knowledge of changes in legal obligations under the new Sale and Supply of Alcohol Act 2012.
“Service is being passionate about my job and having a positive influence on customers and our business.”
ServiceIQ can help you upskill your staff, giving them the knowledge and expertise to be better than ever, and contribute to your business success.
"I believe that people want to be challenged and they really do want to learn. By providing a positive work environment that gives them support and career opportunities, we find our staff stay longer."
ServiceIQ helps employers unleash the benefits that knowledgeable and skilled people bring to your business.
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Attention all ServiceIQ achievers: you can now promote your qualifications and skills online by connecting with ServiceIQ’s newly launched LinkedIn Alumni profile page.
New Zealand’s successful service industries like tourism, hospitality and retail are set to take advantage of a growing economy. Key to satisfying customers is excellent customer service. Putting a smile on a customer’s face is also great for business and helps keep people coming back, says ServiceIQ Chief Executive Dean Minchington.