Many successful New Zealand service businesses upskill their staff on-job with ServiceIQ. We can help you get the right training programmes to develop great people for great business.
Great skills and knowledge for excellent service come from ServiceIQ’s range of on-job training programmes. They're custom-designed to build success in retail, tourism, hospitality, museums, travel and aviation. And training could even be free.
News of skills shortages, particularly a need for 200,000 more people working within the service sectors, continues to make headlines.
An industry that employs almost one in three New Zealanders is at risk.
A new report on the service industry notes that ‘without these people our health and safety, and sense of national wellbeing, would be profoundly compromised.’ It also notes that another 200,000 workers will be needed in the service sectors between now and 2020.
The ServiceIQ Workforce Development Plan highlighted the need for service sector workforce development at a regional level. The regional roadmaps provide a regional orientation and focus point for the six priorities and provide a means for creating concrete, detailed actions for realising the vision for the service sector.
ServiceIQ sponsors a number of events for hospitality, tourism, travel, retail, aviation and museums.
ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.
We aim to have a world class New Zealand service industry through skilled and qualified people.
The service sector is a busy industry. Here are some feature articles on recent news and updates...
News of skills shortages, particularly a need for 200,000 more people working within the service sectors, continues to make headlines.
The Lord of the Rings movies got rave reviews from the critics and moviegoers across the world. Now Hobbiton TM Movie Set Tours itself attracts similarly rave reviews on TripAdvisor and other sites. Just as Aragorn guided the hobbits on their quest, today Sarah Collins guides groups of excited visitors through the hobbits’ Shire, a memorable experience for the millions who have taken the magical tours.
The ServiceIQ Apprentice Chef of the Year competition is where New Zealand’s top Apprentice Chefs’ compete for the title of ‘ServiceIQ Champion Apprentice Chef’.
ServiceIQ is happy to be a sponsor of the Emerging Chef category in the 2017 Rotorua Hospitality Awards.
ServiceIQ is delighted to be the sponsor of the Visitor Experience Award in the New Zealand Tourism Awards 2017.
Ella Blake left school and spent a year at polytechnic followed by another at university. But it was during her OE years in London that she discovered her true passion: hospitality, travel and tourism and looking after the guests in the best hotels in London, and in New Zealand.
In the autumn of 2016, Jessica Simpson was casting around for a role in Auckland’s tourism industry. She had recently returned from an exciting year of adventure spent roaming around discovering the sights, history, and cultures of Europe, and the rich experience gave her an idea for a career back home.
Seven years ago in Victoria, Australia, Jess Pulham was in her final year at high school trying to figure out what she’d like to do with her life. She was anxious to make the right choice and says following her friends to university seemed the only option.
A great restaurant doesn’t need to be part of a hotel to succeed, but for a great hotel it pays to have a top-rating restaurant at its heart. A hotel’s restaurant is often the star attraction bringing in local diners as well as hotel guests, and making the dining room the most competitive stage in the industry.
ServiceIQ is delighted to be a sponsor of the Young Retailer of the Year Award in the 2017 Hardware Awards.
ServiceIQ is proud to be a sponsor of the Young Retailer of the Year Award in the 2017 Wares Awards.
The four industry training organisations (ITOs) that deliver on and off-job training to New Zealand’s burgeoning service sector workforce have joined forces to issue a call to arms over mounting skills’ shortages.
A new agreement between the Knowledge and Human Development Authority (KHDA) of Dubai and ServiceIQ Industry Training Organisation (ITO) is a game-changer for the recognition of qualifications between the two countries.
ServiceIQ is proud to be the Overall and Visitor Experience Sponsor of the 2017 New Zealand Museum Awards.
A new training assessment designed to recognise and reward high standards of customer service at New Zealand’s vineyard cellar doors will be welcomed by wineries around the country.
Piritahi Marae – Waiheke Island. If your students are serious about building a career in New Zealand tourism, it’s important that they become culturally sound in respect of their own environment and gain a good appreciation of the values of Māori culture.
NZQA requires schools that want to deliver the ServiceIQ programme of study for Tourism level 2 to apply for accreditation to deliver the programme.
ServiceIQ is proud to support the Tourism Industry Aotearoa’s (TIA) 2017 Photo competition.
Globally-recognised international standard ISO 9001:2015 has been awarded to ServiceIQ, the country’s industry training organisation (ITO) for the service sectors of tourism, hospitality, aviation, retail, travel and museums.
Due to industry demand, ServiceIQ CEO Dean Minchington is delighted to give you the opportunity to invite one of your people to attend this pilot workshop presentation of Color Accounting TM - the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.
