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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.


Did you know you can complete #ServiceIQ online short courses on a range of industry issues for just $25?! -…

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • TIA Photo Comp thumb

    TIA 2017 Photo Competition

    ServiceIQ is proud to support the Tourism Industry Aotearoa’s (TIA) 2017 Photo competition. 

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    ServiceIQ first NZ Industry Training Organisation to get ISO 9001

    Globally-recognised international standard ISO 9001:2015 has been awarded to ServiceIQ, the country’s industry training organisation (ITO) for the service sectors of tourism, hospitality, aviation, retail, travel and museums.

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    2017 Color Accounting Workshop March

    Due to industry demand, ServiceIQ CEO Dean Minchington is delighted to give you the opportunity to invite one of your people to attend this pilot workshop presentation of Color Accounting TM - the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.

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    2017 NZ Hotel Industry Conference

    ServiceIQ is proud to be a sponsor of the 2017 New Zealand Hotel Industry Conference and Awards being held at The Langham, Auckland 19–20 July. 

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    2017 Top Shop Awards

    ServiceIQ is proud to be the sponsor of the Up & Coming Retailer Award in the 2017 Top Shop Retail Excellence Awards, run by Retail NZ.

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    2017 TAANZ National Travel Industry Awards

    ServiceIQ is pleased to be a premium sponsor of the Best Hotel Group and Best Wholesaler of the Travel Agents Association New Zealand (TAANZ) 2017 National Travel Industry Awards.

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    2016 Stella Awards thumb

    2016 Stella Awards Taupo

    ServiceIQ is the Industry Training Organisation (ITO) for the tourism and hospitality sectors, among others, and is proud to support the region’s great people who offer great service, by sponsoring two highly important categories at Taupo’s 2016 Spark Stella Awards – Best Tourism team and Best Hospitality team. 

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    2016 WorldSkills National Competition

    ServiceIQ is a sponsor of WorldSkills New Zealand Aircraft Maintenance competition.

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  • Hardware AwardsLogo thumb

    2016 Hardware Awards

    ServiceIQ is proud to sponsor the Young Retailer Award in the 2016 Hardware Awards.

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    2016 Wares Awards

    ServiceIQ is proud to sponsor the Young Retailer of the Year Award in the 2016 Wares Awards.

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    Marlborough student ready for takeoff news thumb

    Marlborough student ready for take-off with ServiceIQ Scholarship

    Joel Goldthorpe has been hooked on flying since age 15 when his father bought him a pilot experience flight trial at the Marlborough Aero Club in August 2015. 

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    Happy bouncing baby business thumb

    Happy, bouncing baby business

    Since new owners took over the nationwide BabyCity brand in May 2012, the Whangarei store in particular is nurturing a fantastic success story. The rejuvenated retailer has avoided growing pains by focusing on giving new parents the best possible service for their beautiful baby, and on-job training for its talented staff. 

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  • Get set for new tourism Schools thumb

    Get set for new Tourism 2017

    If you’re teaching Tourism in 2017, the New Zealand Certificate in Tourism (Introductory Skills) (Level 2) is a new programme that has some NZQA requirements that are different to the National Certificate in Tourism (Level 2) programme that you may have used previously. Find out how to deliver this new programme in 2017.

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    Cookery and FB Schools thumbs

    Cookery and Food & Beverage Products

    Updated Cookery and Food & Beverage Packs for Schools are now available to order from our website.

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    Requesting Certificates and ROA Schools thumb

    Requesting Certificates & NZQA Record of Achievement (ROA)

    There has been a change with regard to the NZQA evidence that ServiceIQ receives and sights in order to issue secondary school students with a unit standard certificate. (e.g. 167, 17284, 17288). 

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    School Products Review in 2017

    Over the last few weeks the ServiceIQ Product Development Team has been attending the Schools Cluster Group meetings held around the country. 

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  • MyKitchenDesignRules thumb

    My Kitchen Design Rules

    Just over four years ago, Eliza Swainson left school intent on earning some money to help fund her study and gain entry into the NZ police force. Her plan fell into place over summer when she scored a job as a part-time check-out operator at her local Mitre 10 Mega Hamilton store.

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    Talented young women take wing thumb

    Talented young women take wing

    Seven years ago, at just 15 years-old, Bayleigh McGuire was the youngest student to learn to fly on ServiceIQ’s School Gateway Aviation programme. The training that takes place one day a week over six weeks, has proved the perfect take off to an exciting career. 

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    Success a lot more than skin deep2

    Success a lot more than skin deep

    New Zealand’s oldest nationwide department store has undergone quite a transformation over the last few years. Farmers has always been respected, but now it’s fast becoming a store that also surprises and delights its customers with a fresh make-over that is more than just skin deep.

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    Booting up a great retailer Thumb

    Booting up a great retail career

    Glenn Nielsen was plugged into studying for a degree in computer technology when a job to help pay the student loan sparked a personal discovery that changed the course of his life. 

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