“Customers decide how successful our business is. That's why it’s vital that everyone in the service industry realises the importance of providing quality service for every customer.”
The right training programmes and qualifications create a workforce that delivers service day after day.
"I believe that people want to be challenged and they really do want to learn. By providing a positive work environment that gives them support and career opportunities, we find our staff stay longer."
ServiceIQ helps employers unleash the benefits that knowledgeable and skilled people bring to your business.
“Our customers come from all over the world so it’s critical that our staff are trained to the highest levels. ServiceIQ plays a big part in working with us to make sure our training really is world class.”
ServiceIQ develops industry relevant qualifications and arranges on the job training that makes a tangible positive impact.
They’re doing something innovative at The Langham. Two managers at the Auckland hotel have introduced a nationally recognised qualification based on 'invisible' textbooks – a first for hotels in New Zealand.
