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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.


Why you should develop & #train young people to benefit your #business #retail #hospitality

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • Matthew McCarthy News Thumbnail

    From exhibition to exciting visitor experience

    “Increasingly, museums around the world are bringing hospitality and retail expertise into the visitor experience offer,” says Matthew McCarthy, front of house manager at Auckland’s Maritime Museum.

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    Former WorldSkills champion Chris Robertson News Thumbnail

    Aviation's right stuff - the race begins

    In Blenheim last weekend, some of New Zealand’s best young aircraft maintenance engineers from around the country battled it out to win a place in the national finals of the WorldSkills Aircraft Maintenance competition, to be held in Hamilton in late September 2016, the winner of which will take on the rest of the world at the WorldSkills international competition in Abu Dhabi in 2017.

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    Waikaremoana News Thumbnail

    Waikaremoana and Kaikoura shine at national holiday park awards

    The importance of training was in the spotlight at a glittering awards event held last night to celebrate industry excellence at the Holiday Parks Association of New Zealand Conference dinner at Rotorua’s Bath House.

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    Professional diploma recognises business event experts

    Professional diploma recognises business event experts

    Conventions and Incentives New Zealand (CINZ) has announced further commitment to professional education, a key part of the CINZ 2015-2018 strategy released late last year.

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  • Fast Track At Soul News Thumbnail

    Introducing Fast Track to Front of House

    New Zealand’s booming hospitality industry calls for friendly Kiwi staff, skilled with the knowledge to be able to confidently hit the ground running and impress customers with top service - in restaurants, cafes or bars.

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    All Stars Team News Thumbnail

    ServiceIQ Hospo All Stars’ OE in Oz

    Earlier this year, four up-coming hospitality professionals were served a delicious dish fit for a gourmet; they were chosen to be the ServiceIQ All Star team with the mission to experience Australia’s famous Melbourne Food & Wine Festival 2016.

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    Melissa Lacascade News Thumbnail

    Advance Australia fare

    Melissa Lacascade is a talented and highly skilled supervisor at Delaware North’s buzzing multi café and bar operation at Wellington Airport; she holds a New Zealand Certificate in Food & Beverage, a National Certificate in Business, and is the recipient of a Future Leader’s Scholarship to complete a New Zealand Diploma in Hospitality.

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    CookeryApprenticeoftheYear2016 News Thumbnail

    ServiceIQ 2016 Cookery Apprentice of the Year

    The ServiceIQ Cookery Apprentice of the Year is an annual competition where New Zealand’s top Apprentice Chefs’ compete in a fast-paced national competition for the title of ‘ServiceIQ Cookery Apprentice of the Year’. 

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  • Harrison McIntyre News Thumbnail

    SKYCITY's All Star Apprentice Chef in Oz

    Getting the chance to prep for renowned international chef Pierre Koffmann during Melbourne’s Food & Wine Festival 2016, was a serious highlight for talented up-coming apprentice chef Harrison McIntyre from Auckland’s SKYCITY.

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    Bruno Success Story News Thumbnail

    Maitre d's Perfect Masterclass

    Melbourne’s famous Food & Wine Festival headlines some of the world’s hottest acts in chef-dom, with a series of Masterclasses held in the city centre that attract hundreds of diners passionate for great food.

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    Digital Enterprise Devices Eg News Thumbnail

    Cutting edge technology takes on-job training to the next level

    The launch of a new digital service will make life a lot easier for the service industry. ServiceIQ’s new system is custom designed to provide wide ranging benefits for thousands of tourism, retail, hospitality, aviation and museum businesses and their staff upskilling on the job throughout the country.

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    Teen gamers ANZAC exhibit wins Thumbnail

    Teen gamers’ ANZAC exhibit wins highest honour

    A group of secondary school students who used gaming technology to recreate the Anzac experience in Gallipoli have won the highly coveted ServiceIQ Best Museum Visitor Experience Award 2016. The honour was announced last night at the ServiceIQ New Zealand Museum Awards 2016 held at the Aotea Centre in Auckland.

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  • MelFoodFest News Thumbnail

    ServiceIQ Hospo All Stars’ OE in Oz

    Earlier this year, four up-coming hospitality professionals were served a delicious dish fit for a gourmet; they were chosen to be the ServiceIQ All Star team with the mission to experience Australia’s famous Melbourne Food & Wine Festival 2016.

    Read more
    Taupo News Thumbnail

    Best Tourism and Best Hospitality Teams in Taupo, served to you by ServiceIQ

    Taupo has long been a natural attraction for New Zealanders and tourists from all over the world. It’s not just the sensational scenery, thermal hot pools or rainbow trout that keep visitors coming.

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    Agrodome News Thumbnail

    The best tourism retail service baaaaaaa none

    Ask any tourist, or local for that matter, what they think of when someone mentions New Zealand - Spectacular scenery? Lord of the Rings? Bungy jumping? - and sooner rather than later, someone will say, “sheep”.  

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    Nicole NewsIcon

    Dreary office job to aircraft engineer

    Nicole Brian’s career took off by leaving an office job to work in an aircraft hangar. The 24 year-old is on the way to becoming an aircraft engineer by training on-job with Air New Zealand in Christchurch.

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  • Ashley News Thumbnail

    School leaver to award-winning chef

    At just 22, Ashley is already a qualified chef with a big plan to open his own restaurant. He got started when he discovered the only thing he loved at school – the hospitality class. He was also great at it. He graduated with NCEA cooking credits, landed a job in a kitchen and started an apprenticeship. 

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    Lynley News Thumbnail

    Back to the future

    In 1977, Lynley Martin got her first taste of the hospitality industry when she took on a casual weekend waitress job clearing plates after the hangi at Rotorua’s THC Hotel. She was just wanting a bit of extra cash to supplement the salary from her full time role at the Department of Forestry, but as things turned out, it was hospitality where Lynley ended up building her exciting career. 

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    Ellie McIlraith News Thumbnail

    18 years-old and cleared for take-off

    It’s one thing to dream of piloting a passenger jet from New Zealand to Paris. It’s another thing to commit to a plan and start to make it happen. You can do it, as 18 year-old Ellie McIlraith is proving.

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    Tourism gives back News Thumbnail

    Tourism gives back

    Years ago, travellers on the London Underground would have noticed a billboard advertising a famous New Zealand lager. Above the pack shot, a headline read: What do you call a sophisticated Australian? A smaller tag-line provided the answer: A New Zealander.

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