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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

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News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

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    Color Accounting Workshop March 2017

    Due to industry demand, ServiceIQ CEO Dean Minchington is delighted to give you the opportunity to invite one of your people to attend this pilot workshop presentation of Color Accounting TM - the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.

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    My Kitchen Design Rules

    Just over four years ago, Eliza Swainson left school intent on earning some money to help fund her study and gain entry into the NZ police force. Her plan fell into place over summer when she scored a job as a part-time check-out operator at her local Mitre 10 Mega Hamilton store.

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    Talented young women take wing

    Seven years ago, at just 15 years-old, Bayleigh McGuire was the youngest student to learn to fly on ServiceIQ’s School Gateway Aviation programme. The training that takes place one day a week over six weeks, has proved the perfect take off to an exciting career. 

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    Success a lot more than skin deep2

    Success a lot more than skin deep

    New Zealand’s oldest nationwide department store has undergone quite a transformation over the last few years. Farmers has always been respected, but now it’s fast becoming a store that also surprises and delights its customers with a fresh make-over that is more than just skin deep.

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  • Booting up a great retailer Thumb

    Booting up a great retail career

    Glenn Nielsen was plugged into studying for a degree in computer technology when a job to help pay the student loan sparked a personal discovery that changed the course of his life. 

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    Delaware North at Wellington airport wins NZ’s top hospitality award again

    When you stop for coffee and a bite to eat at Wellington airport, there’s a high chance you’ll be served by New Zealand’s top hospitality team. 

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    Service sectors serve up over a third of all Kiwi careers

    Not only do the tourism, retail, hospitality, aviation and travel sectors provide vital services to New Zealanders and our visitors, combined, they also serve up some of the biggest opportunities for jobs and careers. 

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    Switched on career choice

    When she first started out in retail, Jessica Keiller used to love selling televisions – she reckons every room in the house needs one. But these days, as an assistant manager with 30 staff, she’s tuned into new challenges.

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  • Top aviation and hospitality athletes win gold thumb

    Top aviation and hospitality “athletes” win gold at national skills Olympics

    Move over sports stars. On Sunday, New Zealand’s top trainees in aviation engineering, cookery and hospitality management battled national rivals to win the chance to compete against the best in the world at next year’s international WorldSkills championships, sometimes referred to as the skills Olympics. 

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    ColorAccountingThumbnail

    Color Accounting Workshop October 2016

    Due to industry demand, ServiceIQ CEO Dean Minchington is delighted to give you the opportunity to invite one of your people to attend this pilot workshop presentation of Color Accounting TM - the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.

    Read more
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    Reading the situation correctly

    Do you think that any of your staff may need a bit of a helping hand when it comes to reading, writing and numeracy? 

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    Action Stations!

    Jonelle Goldsbury dreamed of a job where she could earn while she learned, travel overseas, get administration and management skills, gain qualifications and move up the ranks for more pay and responsibility.

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    Restaurant or Rest home?

    You could be forgiven for thinking that Harbourview Rest Home in Porirua is a high quality restaurant judging by the delicious meals its residents enjoy.

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    Baby steps to big shoes News Thumbnail

    Baby steps to big shoes

    Rebecca Parker joined the retail industry as a Sales and Service Associate at 19, and thanks to her attitude, she now has a big future because Farmers has selected her for management training. Here, she shows how you can create a stimulating and satisfying career by upskilling on-job in the vibrant world of retail.

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    Up up up and away News Thumbnail

    UP, UP AND AWAY! Plotting a travel career on-job

    Flight Centre is a market leader in offering top quality personal service to create excellent travel experiences for customers.  With a flair for service, a lust for travel and a preference for learning on-job, 20 year-old Amanda Nelson has landed on her feet with a challenging career in customer service at Flight Centre.

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    Selling confidence not cosmetics

    “Make-up is the last thing to enhance your beauty, but it's very important because it builds up your self-confidence and gives you more courage,” said Evelyn Lauder, who in 1962 named the world’s first allergy tested, dermatologist-driven cosmetic brand, ‘Clinique’, and as Training Director, was the first to wear the brand’s defining white lab coat.  

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  • Brush with success Thumbnail

    Brush with success

    There’s a lot more to retail than just smiling. Raynor Iwikau is manager of Taupō’s superb new Resene Colorshop – she knows that success comes in many colours and seeing the big retail picture is vitally important. 

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    Painting the town red (and green, and gold, and purple...)

    With his helpful manner, interest in others and ready sense of humour, it’s not surprising Jason Brown is assistant manager at Taupō’s busy Resene ColorShop. 

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    Kitchen hand to assistant chef in one night

    It was the night before Christmas when Taupō’s Ploughmans Restaurant lost its sous chef and the kitchen hand was “thrown in at the deep end” to help serve customers in the busy high season.

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    Ploughing Profits

    Experienced chef and co-owner of successful Taupō eatery Ploughmans Restaurant, Louisa Redward-Keehan knows creating and keeping the ideal chefs builds a thriving business.

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