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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

RT @LSinNZ: The biggest careers expo in NZ is back in the #MightyManawatu on May 17. If you’re a school student, graduate or looking for a…

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • The cool life of Riley thumb

    The cool life of Riley

    Travis Riley could have become an aviation engineer but instead he wanted to follow a career path that was more about the safe transport of goods than the safe transport of people. 

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    Great management training drives success thumb

    Great management training drives success

    Quality training not only helps talented people get even better at their job, it also helps them advance within the company. 

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    Cold Storage Nelson thumb

    How training became hot at Cold Storage Nelson

    Cold Storage Nelson (CSN) isn’t a household name and is unlikely to spring readily to mind for most Kiwis. However, CSN, with operations in Richmond, Christchurch and on the ports in Tauranga and Nelson, is one of the country’s three biggest cold storage distribution and logistics firms and the largest privately-owned company in its sector. Talk about a quiet achiever. 

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    TAANZ NTIA Globe 169x210 2

    2018 TAANZ National Travel Industry Awards

    ServiceIQ is pleased to be a premium sponsor of the Best Travel Agency Manager – Corporate category at the Travel Agents Association New Zealand (TAANZ) 2018 National Travel Industry Awards.

     

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  • Cookery Career maker thumb

    Helping your cookery students into work

    For the first time, the National Secondary Schools Culinary Challenge (NSSCC), the country’s premiere cooking competition for up-coming chefs, is offering a whole lot more than a prize for just a few.

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    Gert Taljaard thumb

    All the world’s a stage

    Polynesian Spa Chief Executive Officer Gert Taljaard knows that creating a memorable visitor experience is more like theatre. The venue is the stage, the staff are the actors, and the audience are the visitors. Bring them all together brilliantly and magic happens. And that’s exactly what is on show at one of the world’s most famous luxury thermal attractions. 

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    Cookery Career maker thumb

    Cookery career-maker! Premiere cooking competition launches careers for every entrant

    For the first time, the National Secondary Schools Culinary Challenge (NSSCC), the country’s premiere cooking competition for up-coming chefs, is offering a whole lot more than a prize for just a few. 

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    Discovering how to run a museum2 thumb

    Discovering how to run a museum

    Talk about in at the deep-end. In the spring of 2016, Kathryn Parsons and Karen Payne started new careers running the Cambridge Museum, without ever having worked in a museum.

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  • Tenille thumb

    A bigger splash!

    Waikite Valley Thermal Pools is becoming an even hotter central North Island destination. That’s largely thanks to positive word-of-mouth reviews, and a team making a bit of a splash with on-job tourism training.

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    MPs get critical skills shortage2 thumb

    MPs get critical skills shortage insights

    New Zealand is suffering from critical skills shortages. Change needs to happen, and happen quickly. To help politicians advance this goal, this week every Member of Parliament was sent a set of valuable documents that articulate how to tackle this urgent need.

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    Columbus NP takes the plunge thumb

    Columbus New Plymouth takes the plunge

    When it comes to outstanding customer service, the talented teams at Columbus Coffee stores in New Plymouth are a great showcase for this iconic New Zealand brand. Like any great coffee, it's all about the right blend of skills and knowledge.  

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    Rising star discovering

    Rising star discovering a world of possibilities

    Nicole Kay didn’t really know what career she wanted when she was in her last two years at high school. But a part-time job and a couple of ServiceIQ qualifications later, everything came into focus for her and now an exciting world has opened-up.

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  • High octane service career thumb

    High octane service career

    She started out thinking she was going to be a hairdresser, but her work experience and commitment to learning since leaving school have driven Amber Ledingham down a completely different road, into Z Energy service stations.

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    eLearning feedback thumb

    eLearning Feedback

    eLearning platform feedback will allow us to continually improve the system and create a positive online experience for schools.

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    Blended option thumb

    A brilliant idea on paper, and online

    ServiceIQ launches new blended online learning for schools 

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    Blended Packs

    ServiceIQ’s new online learning for schools is here

    Everything you get now. Only better, brighter and lower cost. Our new blended training resources are a perfect mix of online and print material. They’re purpose-designed to deliver an engaging learning experience for your students, at less cost to you.

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  • Gateway to a high flying career

    Gateway to a high-flying career

    An ambitious Year 12 student from Auckland’s Green Bay High School has won a valuable scholarship to help propel him towards his goal of becoming an airline pilot.

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    Emersons menu thumb

    Emerson’s – Pouring craft into customer service

    Once upon a time craft beer was enjoyed by only a knowledgeable few. But in recent years it’s become sought after by so many that it seems like there’s a new craft beer brand launching every month.

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    Green cross Hilary Hatfull thumb

    Skilled staff put Life Pharmacy in great health

    A pharmacy is far from a normal retail store, says Hilary Hatfull, Retail Manager at Green Cross Health’s Life Pharmacy in Lower Hutt’s Queensgate Mall. It’s all about giving customers advice to help them select the right products for their health. For instance, it might include helping them choose products that are compatible with other medications they may be taking.

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    Scenic Hotel thumb

    Scenic Hotel staff go places

    On the face of it, the Scenic Hotel Group doesn’t seem like a candidate for deeply embedded training programmes. The employees are excellent, the business is very profitable and it’s one of New Zealand’s most famous hospitality and accommodation brands. 

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