Many successful New Zealand service businesses upskill their staff on-job with ServiceIQ. We can help you get the right training programmes to develop great people for great business.
Earn as you learn and qualify for a great career in New Zealand's booming service industry.
Great skills and knowledge for excellent service come from ServiceIQ’s range of on-job training programmes. They're custom-designed to build success in retail, tourism, hospitality, museums, travel and aviation. And training could even be free.
ServiceIQ’s new 360 Apps take you on a fantastic virtual tour of discovery exploring some of the most exciting careers around the service sectors. Aviation, hospitality, retail and tourism. Download the Apps now.
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ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.
We aim to have a world class New Zealand service industry through skilled and qualified people.
The service sector is a busy industry. Here are some feature articles on recent news and updates...
When Eliesa Sime was a student at Mt Roskill Grammar in Auckland, his goal was to become a chef. For the last five years, he has been part of the team preparing delicious dishes for travellers at Auckland Airport’s luxury Novotel hotel. In late 2017, he successfully completed ServiceIQ’s premiere Cookery Apprenticeship achieving the New Zealand Certificate in Cookery Level 4 qualification and was promoted to demi-chef.
We are delighted to let you know that ServiceIQ’s review of its Consent and Moderation Requirements (CMRs) has been completed successfully and the new documents are now available for you to use.
Like many young people attracted to a career in tourism, Shakira Kalksma knew, when she was studying the subject at school, that the exciting industry presented her with the perfect adventure. She just didn’t know where or what kind of role she’d land in the dazzling world spanning everything from outdoor pursuits to retail and hospitality.
Successful hospitality employers know that training and retaining great staff is essential for a successful and sustainable business. The challenge is how can those businesses who need to get staff up to speed quickly find a reliable way to do it. ServiceIQ now has the answer.
ServiceIQ is delighted to announce that new travel agents can now be assessed quickly and easily online to gain the industry’s professional qualification. Doing away with paperwork will also make it easy for users to complete the qualification at work.
Top service industry executive Tony Laskey has been appointed as ServiceIQ’s new General Manager – Industry Engagement, from 4 February.
ServiceIQ’s on-job training programmes are a good fit for Renée Bennett-Shields, manager of Nelson Tasman’s thriving i-SITE information office. In summer, she manages up to 13 staff looking after around 1500 visitors a day, plus she’s flat-out leading the marketing, communications and retail side of the non-stop seven-day a week operation.
Ever since she was at school, Angelina Singh aspired to work for “New Zealand’s iconic airline”. She didn’t know how it would happen, but all the way through university she held onto the idea and as soon as she graduated, she got onto Air New Zealand’s radar by registering for any jobs coming up. A few months later, her dream came true.
Tia Warwick from Oxford in Canterbury is living proof that a ServiceIQ Gateway programme gives secondary students the grounding they need to lift-off into a career they’re passionate about.
Back when Emma McKinnon was 18, fresh out of school, and in her first job greeting guests at the front desk of Blenheim’s luxury five-star Chateau Marlborough Hotel, all she longed for was “to be in management telling people what to do.”
Liabilities are defined as an obligation to a third party.
Congratulations to all the competitors at the 2018 WorldSkills New Zealand Aircraft Maintenance Engineer category.
From 2019, the new price for most Readymade Gateway training will be $500 plus GST.
It’s landed safely! This week, NZQA approved a new qualification that will help people who enjoy jumping out of planes into mid-air, make the leap into an exciting commercial career.
On Friday 28th of October, Countdown Auckland Airport celebrated the completion of the SEEDS Programme with four students from Aorere College.
Today’s best museums are about putting across educational information in a way that’s entertaining and engaging and makes the most of a visitor’s time. Auckland War Memorial Museum is one the most outstanding in Australasia. Being one of its Visitor Hosts is among the most important jobs, ensuring millions of visitors enjoy an all-round memorable experience from the moment they arrive.
Last year, ServiceIQ launched at Parliament a series of Regional Roadmaps to help address a looming skills shortage in New Zealand’s retail, hospitality, aviation, travel, tourism and museum industries.
Creating the right look for a building often requires blending different colours, tints and textures to get the perfect balance. Charlotte Lee from Queenstown’s Resene ColorShop has taken a similar approach when it comes to creating her career. In five years, she’s gained a mix of skills, knowledge, experience and qualifications that have helped her become one of the famous Kiwi brand’s top managers in the country.
ServiceIQ offers a choice of fantastic Gateway Tourism Cultural Camps held at beautiful marae around the country, such as Waiheke Island or Waitomo Caves and a new one on Kapiti Island. The camps are designed to give Year 13 students the rare opportunity to gain first-hand experience, practical skills and unit standards, while staying in a unique New Zealand cultural setting.
Following an intense ninety-minute cook-off at the NZ Hospitality Championships in Auckland on the weekend, Wellington’s Liam Wilkie has been awarded the prestigious ServiceIQ Champion Apprentice Chef title.
