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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

RT @TourismAotearoa: Congratulations to @nzcanopytours #NZ #TourismAwards Visitor Experience winner! @ServiceIQNZ

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

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    Color Accounting Workshop October 26-28 2016

    Due to industry demand, ServiceIQ CEO Dean Minchington is delighted to give you the opportunity to invite one of your people to attend this pilot workshop presentation of Color Accounting TM - the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.

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    Reading the situation correctly

    Do you think that any of your staff may need a bit of a helping hand when it comes to reading, writing and numeracy? 

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    Action Stations!

    Jonelle Goldsbury dreamed of a job where she could earn while she learned, travel overseas, get administration and management skills, gain qualifications and move up the ranks for more pay and responsibility.

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    Restaurant or Rest home?

    You could be forgiven for thinking that Harbourview Rest Home in Porirua is a high quality restaurant judging by the delicious meals its residents enjoy.

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  • Baby steps to big shoes News Thumbnail

    Baby steps to big shoes

    Rebecca Parker joined the retail industry as a Sales and Service Associate at 19, and thanks to her attitude, she now has a big future because Farmers has selected her for management training. Here, she shows how you can create a stimulating and satisfying career by upskilling on-job in the vibrant world of retail.

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    UP, UP AND AWAY! Plotting a travel career on-job

    Flight Centre is a market leader in offering top quality personal service to create excellent travel experiences for customers.  With a flair for service, a lust for travel and a preference for learning on job, 20 year-old Amanda Nelson has landed on her feet with a challenging career in customer service at Flight Centre.

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    Selling confidence not cosmetics

    “Make-up is the last thing to enhance your beauty, but it's very important because it builds up your self-confidence and gives you more courage,” said Evelyn Lauder, who in 1962 named the world’s first allergy tested, dermatologist-driven cosmetic brand, ‘Clinique’, and as Training Director, was the first to wear the brand’s defining white lab coat.  

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    Brush with success

    There’s a lot more to retail than just smiling. Raynor Iwikau is manager of Taupō’s superb new Resene Colorshop – she knows that success comes in many colours and seeing the big retail picture is vitally important. 

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    Painting the town red (and green, and gold, and purple...)

    With his helpful manner, interest in others and ready sense of humour, it’s not surprising Jason Brown is assistant manager at Taupō’s busy Resene ColorShop. 

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    Kitchen hand to assistant chef in one night

    It was the night before Christmas when Taupō’s Ploughmans Restaurant lost its sous chef and the kitchen hand was “thrown in at the deep end” to help serve customers in the busy high season.

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    Ploughing Profits

    Experienced chef and co-owner of successful Taupō eatery Ploughmans Restaurant, Louisa Redward-Keehan knows creating and keeping the ideal chefs builds a thriving business.

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    Jet stream

    How Hukafalls Jet uses on-job training to power great service.

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    Secrets at the Museum

    A framed photograph on display at Taupō Museum shows a Māori woman standing in front of the town’s first post office circa 1910. In the Tūwharetoa gallery is an old whalebone kotiate with a faded fabric handwritten note.

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    Start your flying career at school!

    Few things capture people’s imaginations like flying. Whether it’s watching a jet race overhead, seeing hi-tech planes in the latest big-screen action movie, or the excitement of jumping on an airliner, the freedom of flight is fantastic. And some people want to take it further, with the ultimate ambition to be a pilot.

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    A sixth sense for excellent service

    If you’re lucky enough to get a job at New Zealand’s famous Wairakei Resort and Conference Centre or The Chateau, You might get the benefit of precious insights from one of New Zealand’s most experienced hospitality trainers.

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    JUMPING AHEAD!

    Jesse Roys made the jump from one career to another because he preferred to work in a team and in tourism. At the same time Taupo Bungy has made the leap to become an even more customer focused business by training talented people like Jesse in the fine art of great visitor experience.

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    Full throttle tourism

    Her mother is head of tourism at Taupo-nui-a-Tia College. She studied tourism Level 2 in her last year at school. But what persuaded Alice Orr to dive headlong into the vibrant industry was earning and learning on the job at the exhilarating adventure tourism magnet Hukafalls Jet.

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    Never a leap of faith

    Racing towards the water in freefall before being lowered safely into a boat... Every year, thousands of tourists from all over the world come to New Zealand to enjoy the quintessential thrill of a Kiwi bungy jump.

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    Hospitality Heroine

    In May 2016, Kathy Guy, doyenne of New Zealand hoteliers and Group General Manager of iconic historic hotels Wairakei Resort and Chateau Tongariro, was awarded a NZ Order of Merit for services to the tourism and hospitality industries – the last place she expected to build a career when she started out as a waitress 35 years ago.

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    Starlight Cinema. Behind the screens

    Customers come to the Starlight Cinema to enjoy a great movie in great surroundings and a relaxing night out. To make sure that happens, it takes plenty of hard work behind the screens.

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