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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.


Four ITOs #ServiceIQ Careerforce @skillsactiveaotearoa and @nzhito have come together to form At Your Service Aote……

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

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    Service sector ITOs urge action on training

    The four industry training organisations (ITOs) that deliver on and off-job training to New Zealand’s burgeoning service sector workforce have joined forces to issue a call to arms over mounting skills’ shortages.

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    UAE Flag

    NZ on-job training qualifications take off in UAE

    A new agreement between the Knowledge and Human Development Authority (KHDA) of Dubai and ServiceIQ Industry Training Organisation (ITO) is a game-changer for the recognition of qualifications between the two countries.

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    2017 NZ Museum Awards | Museums Aotearoa

    ServiceIQ is proud to be the Overall and Visitor Experience Sponsor of the 2017 New Zealand Museum Awards.

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    Raising a glass to top shelf cellar door skills

    A new training assessment designed to recognise and reward high standards of customer service at New Zealand’s vineyard cellar doors will be welcomed by wineries around the country. 

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    Māori Culture & Tourism – Special Week-long Workshops for Your Students

    Piritahi Marae – Waiheke Island. If your students are serious about building a career in New Zealand tourism, it’s important that they become culturally sound in respect of their own environment and gain a good appreciation of the values of Māori culture.

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    Tourism Level 2 schools programme letter of support

    NZQA requires schools that want to deliver the ServiceIQ programme of study for Tourism level 2 to apply for accreditation to deliver the programme.

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    TIA 2017 Photo Competition

    ServiceIQ is proud to support the Tourism Industry Aotearoa’s (TIA) 2017 Photo competition. 

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    ServiceIQ first NZ Industry Training Organisation to get ISO 9001

    Globally-recognised international standard ISO 9001:2015 has been awarded to ServiceIQ, the country’s industry training organisation (ITO) for the service sectors of tourism, hospitality, aviation, retail, travel and museums.

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    2017 Color Accounting Workshop March

    Due to industry demand, ServiceIQ CEO Dean Minchington is delighted to give you the opportunity to invite one of your people to attend this pilot workshop presentation of Color Accounting TM - the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.

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    2017 NZ Hotel Industry Conference

    ServiceIQ is proud to be a sponsor of the 2017 New Zealand Hotel Industry Conference and Awards being held at The Langham, Auckland 19–20 July. 

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    2017 Top Shop Awards

    ServiceIQ is proud to be the sponsor of the Up & Coming Retailer Award in the 2017 Top Shop Retail Excellence Awards, run by Retail NZ.

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    2017 TAANZ National Travel Industry Awards

    ServiceIQ is pleased to be a premium sponsor of the Best Hotel Group and Best Wholesaler of the Travel Agents Association New Zealand (TAANZ) 2017 National Travel Industry Awards.

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    2016 Stella Awards Taupo

    ServiceIQ is the Industry Training Organisation (ITO) for the tourism and hospitality sectors, among others, and is proud to support the region’s great people who offer great service, by sponsoring two highly important categories at Taupo’s 2016 Spark Stella Awards – Best Tourism team and Best Hospitality team. 

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    2016 WorldSkills National Competition

    ServiceIQ is a sponsor of WorldSkills New Zealand Aircraft Maintenance competition.

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    2016 Hardware Awards

    ServiceIQ is proud to sponsor the Young Retailer Award in the 2016 Hardware Awards.

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    2016 Wares Awards

    ServiceIQ is proud to sponsor the Young Retailer of the Year Award in the 2016 Wares Awards.

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  • Marlborough student ready for takeoff news thumb

    Marlborough student ready for take-off with ServiceIQ Scholarship

    Joel Goldthorpe has been hooked on flying since age 15 when his father bought him a pilot experience flight trial at the Marlborough Aero Club in August 2015. 

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    Happy bouncing baby business thumb

    Happy, bouncing baby business

    Since new owners took over the nationwide BabyCity brand in May 2012, the Whangarei store in particular is nurturing a fantastic success story. The rejuvenated retailer has avoided growing pains by focusing on giving new parents the best possible service for their beautiful baby, and on-job training for its talented staff. 

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    Get set for new Tourism 2017

    If you’re teaching Tourism in 2017, the New Zealand Certificate in Tourism (Introductory Skills) (Level 2) is a new programme that has some NZQA requirements that are different to the National Certificate in Tourism (Level 2) programme that you may have used previously. Find out how to deliver this new programme in 2017.

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    Cookery and Food & Beverage Products

    Updated Cookery and Food & Beverage Packs for Schools are now available to order from our website.

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