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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

RT @TourismAotearoa: Congrats to #NZ #Hotel Industry Housekeeper Employee of the Year, Heide Holtz @NovotelQtown https://t.co/MUcn9x31S0 #…

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

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    NZ Secondary School Excellence Award

    Building on years of success, Manurewa High School won the 2017 ServiceIQ Secondary School Excellence Award.

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    Got a trade thumb

    Got a Trade? Got it Made!

    Got a Trade Week is back 21–27 August. 

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    Term 3 Cultural Camps

    There will be two Gateway Cultural Camps happening in the Term 3 Holidays.

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    Resource survey leads to changes

    Earlier this year we conducted a survey and asked teachers about how they use our training and assessment resources. There were some very clear trends and we are making changes to our products based on your feedback. 

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    Consent to Assess close off dates

    For schools applying for any consent to assess (new or extension), to allow for 2018 delivery, please ensure we receive your completed application by 27 October.

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    Assessment Intention Plan

    Our Assessment Intention Plan (AIP) is progressively being rolled out. It will improve and streamline the process for managing post moderation for all schools who are delivering and assessing ServiceIQ unit standards.

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    Gateway Marking Reminder

    All Gateway marking material should be submitted to ServiceIQ by the end of Term 3 (28 September 2017).

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    New Red Shirts coordinators

    Welcome new Red Shirts Coordinators!

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  • Be financially literate Sep17 thumb

    2017 Color Accounting Workshop September

    Due to industry demand, ServiceIQ, Competenz, and BDO are delighted to invite you and your people to attend this workshop presentation of Color Accounting TM – the proven, critically acclaimed programme that helps non-financial managers worldwide to quickly upskill and gain vital know-how for better business.

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    Army Apprentice Chef wins major battle at New Zealand’s culinary awards

    All that army training that taught him to remain calm under pressure must have helped up-coming chef Nicholas Todd to emerge victorious as the winner of the prestigious ServiceIQ Champion Apprentice Chef 2017 competition, held at the NZ Hospitality Championships in Auckland last Sunday.

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    LLN – It’s literally a great idea

    You can employ wonderful people with a great attitude and the right skills for the job. But if English is a second language for these employees, what they might appreciate is a course in literacy skills to strengthen their communication and help them feel much more part of the team.

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    Putting outstanding comfort CQ thumb

    Putting outstanding comfort and quality in the Cuba Quarter

    In every hotel, there’s a community made up of the people who work there. Tight knit professional teams form strong bonds and create a great atmosphere for visitors. Wellington’s warm and welcoming CQ Hotel, also sees itself as part of a very special community, the people who work and live around the capital’s famous and vibrant Cuba quarter.

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  • Silver lining

    Silver lining to skills shortage

    News of skills shortages, particularly a need for 200,000 more people working within the service sectors, continues to make headlines. 

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    One Tourism Qualification To Rule Them All

    The Lord of the Rings movies got rave reviews from the critics and moviegoers across the world. Now Hobbiton TM Movie Set Tours itself attracts similarly rave reviews on TripAdvisor and other sites. Just as Aragorn guided the hobbits on their quest, today Sarah Collins guides groups of excited visitors through the hobbits’ Shire, a memorable experience for the millions who have taken the magical tours. 

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    2017 Cookery Apprentice2

    2017 ServiceIQ Apprentice Chef of the Year

    The ServiceIQ Apprentice Chef of the Year competition is where New Zealand’s top Apprentice Chefs’ compete for the title of ‘ServiceIQ Champion Apprentice Chef’.

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    2017 Rotorua Hospitality Awards

    ServiceIQ is happy to be a sponsor of the Emerging Chef category in the 2017 Rotorua Hospitality Awards. 

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  • 2017 NZ Tourism Awards2 thumb

    2017 New Zealand Tourism Awards

    ServiceIQ is delighted to be the sponsor of the Visitor Experience Award in the New Zealand Tourism Awards 2017. 

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    Ella Blake success thumb

    A luxury class of customer service

    Ella Blake left school and spent a year at polytechnic followed by another at university. But it was during her OE years in London that she discovered her true passion: hospitality, travel and tourism and looking after the guests in the best hotels in London, and in New Zealand. 

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    Jessica Simpson success thumb2

    Set your course for an exciting tourism career

    In the autumn of 2016, Jessica Simpson was casting around for a role in Auckland’s tourism industry.  She had recently returned from an exciting year of adventure spent roaming around discovering the sights, history, and cultures of Europe, and the rich experience gave her an idea for a career back home. 

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    Jess Pullham success thumb

    Customer service is always in fashion

    Seven years ago in Victoria, Australia, Jess Pulham was in her final year at high school trying to figure out what she’d like to do with her life. She was anxious to make the right choice and says following her friends to university seemed the only option. 

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