Online short courses
Better service, faster. Anyone can upskill online
Over 30,000 people have upskilled with ServiceIQ’s online short courses. You and/or your staff can too. Whether it’s new staff you need to upskill quickly, or experienced people who need a refresh, the courses are practical and contain the essential information you need to know to help protect and build your business. They are also quick, can be completed anytime, anywhere, and when you succeed you gain a certificate.
Listed below are the short courses we currently have on offer. We are always updating and adding new courses, so please keep checking here for what's new. You will need to create an account to have access to these courses. If you would like more information about our full suite of Qualifications, please visit our training programmes area.
Introduction to Customer Service Skills
The skills and personal characteristics needed to be successful in the customer service industry are covered. Staff completing this course will know the skills and personal characteristics needed to help your business deliver great customer service.
Introduction to Visitor Experience
Whether you run a service such as a café or shop, or provide accommodation, transport, activities or tours, delivering a positive visitor experience is essential to ensure your destination and New Zealand maintain a good reputation in the world market. Staff completing this course will know the skills and personal characteristics needed to help your business deliver a great visitor experience.
Introduction to Preventing Theft and Fraud
When you work in the retail sector you have a responsibility to prevent customers, staff members, suppliers and delivery people from stealing from, or committing fraud against, your business. This course introduces the skills you need to help your business reduce losses through theft and fraud.
Responsible Server Skills
People working in a business covered by the Sale and Supply of Alcohol Act 2012 need to know the legal responsibilities of their business and customers, and themselves. This course offers some simple guidelines about what is required to reduce or prevent intoxication, as well as advice on how to stay inside the law for staff serving alcohol.
This course is also an introduction to host responsibility for people who wish to gain their Licence Controllers Qualification (LCQ) and become duty managers in the future.
Resolving Customer Complaints Effectively
Customers deserve and expect good service. Sometimes things don’t work out though, and a customer will complain. How effectively your people handle that complaint will have a big impact on how that customer views your business – and what they tell others about it. Staff who have completed this course will understand the value of complaints and the techniques for dealing with them, and be able to resolve most complaints quickly and effectively.
Introduction to Consumer Legislation
Every service business is better off when staff understand what the law says about consumer guarantees, fair trading and privacy. This course helps you reduce the risks that come with giving product or service information or taking personal details. When it comes to the law, the smallest thing can make a big difference. After completing this course, your people will understand the rules and regulations they need to follow, protecting your business and themselves, doing right by your customers.
Being a Responsible Gambling Host
Every establishment offering TAB and pokies facilities must meet strict gambling regulations to protect members, guests and staff. This course covers responsible hosting, minimising gambling harm, and assisting problem gamblers. The course meets host responsibility requirements and includes video and printed reference materials.