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News and views you can use to help build your business and career.

  • Visitor Experience no laughing matter

    Visitor Experience no laughing matter

    ServiceIQ takes a cue from the Basil Fawlty school of customer service with a short film featuring an unsuspecting couple on a cycling adventure in the hands of a scary tour guide.

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  • World famous hospitality guru has advice for Queenstown

    World famous hospitality guru has advice for Queenstown

    Last week, international visitor experience consultant, hotelier extraordinaire, and host of the travel Channel’s ‘Resort Rescue’ series, Shane Green addressed some of Queenstown’s leading hospitality and tourism businesses at an event hosted by ServiceIQ. 

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  • Delaware North dines out on award success

    Delaware North dines out on award success

    Going the extra mile for thousands of hungry, thirsty customers arriving and flying off from Wellington Airport has landed leading global food service and hospitality company Delaware North, the coveted ServiceIQ Excellence in Training and Staff Development Award 2015, announced at the Hospitality NZ Awards in Nelson. 

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  • New apprenticeship caters to the caterers

    New apprenticeship caters to the caterers

    Catering is a fast moving, dynamic and ever-changing industry that offers a huge variety of business opportunities and careers. Now, there’s a new apprentice programme designed for catering today. 

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  • Marlborough i SITEs win ServiceIQ Staff Development Award

    “Brilliant” Marlborough i-SITEs win ServiceIQ Staff Development Award

    Destination Marlborough’s “Brilliant every day” slogan might also be an apt description of the popular region’s i-SITE visitor centres in Picton and Blenheim, that were presented as the joint winners of ServiceIQ’s 2015 Staff Professional Development Award at the national i-SITE Conference in Whangarei last week.

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  • Two Travel Agents win ServiceIQ Awards at NTIA

    Two Travel Agents win ServiceIQ Awards at NTIA

    ServiceIQ was delighted to present Awards and vouchers for $1,000 of workplace training at the Travel Agents Association of New Zealand, National Travel Industry Awards recently. 

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  • Play the Game to Become a Retail Superstar

    Play the Game to Become a Retail Superstar

    ServiceIQ invites you to refresh your skills with Service Star, the popular interactive online game that gives players an incredible experience of working in a retail environment! 

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  • Two Rising Stars Judged New Zealands Best Retail Professionals

    Two Rising Stars Judged New Zealand’s Best Retail Professionals

    Rebekah Brown of Resene in Auckland, and Jess Pulham of Carvin Streetwear in Gore shone brightly and both shared the glittering prize as the ServiceIQ 2015 New Zealand Retail Professional of the Year, at last night’s Top Shop Awards in Christchurch.

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  • A Piece of Cake

    A Piece of Cake?

    Every year for the past 10 years, they have practiced their recipes over and over, packed up the gear and gone to the big smoke to win gold in the national cooking championships. And every year they’ve come home empty-handed. Until now. 

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    Luck of the draw revealed - Winners scoop ServiceIQ’s Visitor Experience Scholarship

    Did you pick up secrets to visitor success when you dropped your card in to win the draw at the recent TIA Regional Summit meetings?

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