Real success stories
Discover the secrets to genuine success for your business and your people.
Sam Horsnell - Copthorne Hotel & Resort Bay of Islands
Embarking on the National Certificate I learnt more about the sales and marketing side of the convention and incentive role, and could eventually lead into hotel operations and management.
Brett Anderson - Christchurch Casino
People at all levels are encouraged to get involved in training and the entire staff have completed the KiaOraMai customer service training programme.
John Cox - Christchurch Casino
I really enjoy the people that I work with and the visitors that I meet. The security function only makes up a small part of the role. I spend a lot of my time talking to our visitors. It is like we become a part of their family, and they are a part of ours.
Tracey Lewthwaite - Christchurch Casino
We get a lot of in-house training around the gaming compliance/problem gambling identification and alcohol licensing. The National Certificate in Casino Security (Level 3) is the qualification to have.
Al Brown - Chef, Author, TV Presenter and Restaurateur
Over the years, many staff have moved from being a dishwasher to being in charge of the kitchen. There are so many career pathways available in hospitality. If you work hard and are willing to learn, opportunities will open up for you.
Ruth Pretty - Chef, Caterer and Author
I tell young people to take a job that offers you a structured training programme. Don’t underestimate how valuable reading, writing and maths skills are to a career in hospitality. And never skimp on your footwear!
Stephen Ruscoe - Canterbury Museum
My advice to young people is that I have often found in my career that hard work attracts luck. If you put 100% into a role then you’ll be surprised at what comes back to you. Seize every opportunity.
Tony Kuepfer - Te Papa
A qualification signifies that you’ve done the learning, you’ve made the effort and you’ve enhanced your knowledge at those levels, so it’s recognition of that.
Chrissy Mackay - KEA Campers
I completed ServiceIQ’s Customer Service Award soon after I started at KEA, while training in the customer service team. This gave me a kick-start and helped me gain my role as KEA Campers’ Housekeeping Manager.
Samantha Chambers - United Travel
I was selected for the TAANZ Travel Trainee of the Year Award because I was a young person who had set goals, decided how to go about achieving them and did just that.