Real success stories
Discover the secrets to genuine success for your business and your people.
Tracey Lewthwaite - Christchurch Casino
We get a lot of in-house training around the gaming compliance/problem gambling identification and alcohol licensing. The National Certificate in Casino Security (Level 3) is the qualification to have.
Al Brown - Chef, Author, TV Presenter and Restaurateur
Over the years, many staff have moved from being a dishwasher to being in charge of the kitchen. There are so many career pathways available in hospitality. If you work hard and are willing to learn, opportunities will open up for you.
Ruth Pretty - Chef, Caterer and Author
I tell young people to take a job that offers you a structured training programme. Don’t underestimate how valuable reading, writing and maths skills are to a career in hospitality. And never skimp on your footwear!
Stephen Ruscoe - Canterbury Museum
My advice to young people is that I have often found in my career that hard work attracts luck. If you put 100% into a role then you’ll be surprised at what comes back to you. Seize every opportunity.
Tony Kuepfer - Te Papa
A qualification signifies that you’ve done the learning, you’ve made the effort and you’ve enhanced your knowledge at those levels, so it’s recognition of that.
Chrissy Mackay - KEA Campers
I completed ServiceIQ’s Customer Service Award soon after I started at KEA, while training in the customer service team. This gave me a kick-start and helped me gain my role as KEA Campers’ Housekeeping Manager.
Samantha Chambers - United Travel
I was selected for the TAANZ Travel Trainee of the Year Award because I was a young person who had set goals, decided how to go about achieving them and did just that.
Shane Cameron - Off Road NZ
The highlight of working in tourism is that you get to be part of making someone’s day more exciting and enjoyable by helping them to do something they would never normally attempt.
Donna Lienert - Atlantic Pacific American Express
Delivering the service our corporate and public sector clients expect requires having the right people in the business. People who are passionate and committed to their customers and know their industry inside-out.
Awards continue for young chef
New Plymouth’s Nickolas Han, from Pacific International Hotel Management School, has added another award to his CV.