Real success stories
Discover the secrets to genuine success for your business and your people.
UP, UP AND AWAY! Plotting a travel career on-job
Flight Centre is a market leader in offering top quality personal service to create excellent travel experiences for customers. With a flair for service, a lust for travel and a preference for learning on-job, 20 year-old Amanda Nelson has landed on her feet with a challenging career in customer service at Flight Centre.
Selling confidence not cosmetics
“Make-up is the last thing to enhance your beauty, but it's very important because it builds up your self-confidence and gives you more courage,” said Evelyn Lauder, who in 1962 named the world’s first allergy tested, dermatologist-driven cosmetic brand, ‘Clinique’, and as Training Director, was the first to wear the brand’s defining white lab coat.
Brush with success
There’s a lot more to retail than just smiling. Raynor Iwikau is manager of Taupō’s superb new Resene Colorshop – she knows that success comes in many colours and seeing the big retail picture is vitally important.
Painting the town red (and green, and gold, and purple...)
With his helpful manner, interest in others and ready sense of humour, it’s not surprising Jason Brown is assistant manager at Taupō’s busy Resene ColorShop.
Kitchen hand to assistant chef in one night
It was the night before Christmas when Taupō’s Ploughmans Restaurant lost its sous chef and the kitchen hand was “thrown in at the deep end” to help serve customers in the busy high season.
Experienced chef and co-owner of successful Taupō eatery Ploughmans Restaurant, Louisa Redward-Keehan knows creating and keeping the ideal chefs builds a thriving business.
How Hukafalls Jet uses on-job training to power great service.
Secrets at the Museum
A framed photograph on display at Taupō Museum shows a Māori woman standing in front of the town’s first post office circa 1910. In the Tūwharetoa gallery is an old whalebone kotiate with a faded fabric handwritten note.
A sixth sense for excellent service
If you’re lucky enough to get a job at New Zealand’s famous Wairakei Resort and Conference Centre or The Chateau, You might get the benefit of precious insights from one of New Zealand’s most experienced hospitality trainers.
Full throttle tourism
Her mother is head of tourism at Taupo-nui-a-Tia College. She studied tourism Level 2 in her last year at school. But what persuaded Alice Orr to dive headlong into the vibrant industry was earning and learning on the job at the exhilarating adventure tourism magnet Hukafalls Jet.