Real success stories
Discover the secrets to genuine success for your business and your people.
Gemma Corin plays many roles at Taupō’s Starlight Cinema. As shift manager and second-in-command to owner Peter Smith, she takes care of front of house customer service, administration, the staff roster, movie programming, supervising the ticketing and stair team and sharing the projection work with third-in-command, Sean Farrall.
Behind the scenes of Hilton Lake Taupo service
Did you know you can choose from six different types of pillow? and that there’s a secret technique to making the perfect bed? these are some of the housekeeping touches that help the luxury hotel stay ahead as the most recognised global name in the industry.
Maid in NZ
While many consider it a chore, the art of daily spring-cleaning, dusting and polishing is something of a passion for Patricia Morris, meticulous and cheerful housekeeping expert at Hilton Lake Taupo.
From exhibition to exciting visitor experience
“Increasingly, museums around the world are bringing hospitality and retail expertise into the visitor experience offer,” says Matthew McCarthy, front of house manager at Auckland’s Maritime Museum.
Waikaremoana and Kaikoura shine at national holiday park awards
The importance of training was in the spotlight at a glittering awards event held last night to celebrate industry excellence at the Holiday Parks Association of New Zealand Conference dinner at Rotorua’s Bath House.
Advance Australia fare
Melissa Lacascade is a talented and highly skilled supervisor at Delaware North’s buzzing multi café and bar operation at Wellington Airport; she holds a New Zealand Certificate in Food & Beverage, a National Certificate in Business, and is the recipient of a Future Leader’s Scholarship to complete a New Zealand Diploma in Hospitality.
SKYCITY's All Star Apprentice Chef in Oz
Getting the chance to prep for renowned international chef Pierre Koffmann during Melbourne’s Food & Wine Festival 2016, was a serious highlight for talented up-coming apprentice chef Harrison McIntyre from Auckland’s SKYCITY.
Maitre d's Perfect Masterclass
Melbourne’s famous Food & Wine Festival headlines some of the world’s hottest acts in chef-dom, with a series of Masterclasses held in the city centre that attract hundreds of diners passionate for great food.
Teen gamers’ ANZAC exhibit wins highest honour
A group of secondary school students who used gaming technology to recreate the Anzac experience in Gallipoli have won the highly coveted ServiceIQ Best Museum Visitor Experience Award 2016. The honour was announced last night at the ServiceIQ New Zealand Museum Awards 2016 held at the Aotea Centre in Auckland.
The best tourism retail service baaaaaaa none
Ask any tourist, or local for that matter, what they think of when someone mentions New Zealand - Spectacular scenery? Lord of the Rings? Bungy jumping? - and sooner rather than later, someone will say, “sheep”.