Real success stories
Discover the secrets to genuine success for your business and your people.
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How training became hot at Cold Storage Nelson
Read moreCold Storage Nelson (CSN) isn’t a household name and is unlikely to spring readily to mind for most Kiwis. However, CSN, with operations in Richmond, Christchurch and on the ports in Tauranga and Nelson, is one of the country’s three biggest cold storage distribution and logistics firms and the largest privately-owned company in its sector. Talk about a quiet achiever.
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All the world’s a stage
Read morePolynesian Spa Chief Executive Officer Gert Taljaard knows that creating a memorable visitor experience is more like theatre. The venue is the stage, the staff are the actors, and the audience are the visitors. Bring them all together brilliantly and magic happens. And that’s exactly what is on show at one of the world’s most famous luxury thermal attractions.
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Discovering how to run a museum
Read moreTalk about in at the deep-end. In the spring of 2016, Kathryn Parsons and Karen Payne started new careers running the Cambridge Museum, without ever having worked in a museum.
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Spa's service excellence!
Read moreWaikite Valley Thermal Pools is becoming an even hotter central North Island destination. That’s largely thanks to positive word-of-mouth reviews, and a team making a bit of a splash with on-job tourism training.
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Columbus New Plymouth takes the plunge
Read moreWhen it comes to outstanding customer service, the talented teams at Columbus Coffee stores in New Plymouth are a great showcase for this iconic New Zealand brand. Like any great coffee, it's all about the right blend of skills and knowledge.
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Rising star discovering a world of possibilities
Read moreNicole Kay didn’t really know what career she wanted when she was in her last two years at high school. But a part-time job and a couple of ServiceIQ qualifications later, everything came into focus for her and now an exciting world has opened-up.
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High octane service career
Read moreShe started out thinking she was going to be a hairdresser, but her work experience and commitment to learning since leaving school have driven Amber Ledingham down a completely different road, into Z Energy service stations.
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Emerson’s – Pouring craft into customer service
Read moreOnce upon a time craft beer was enjoyed by only a knowledgeable few. But in recent years it’s become sought after by so many that it seems like there’s a new craft beer brand launching every month.
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Skilled staff put Life Pharmacy in great health
Read moreA pharmacy is far from a normal retail store, says Hilary Hatfull, Retail Manager at Green Cross Health’s Life Pharmacy in Lower Hutt’s Queensgate Mall. It’s all about giving customers advice to help them select the right products for their health. For instance, it might include helping them choose products that are compatible with other medications they may be taking.
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Scenic Hotel staff go places
Read moreOn the face of it, the Scenic Hotel Group doesn’t seem like a candidate for deeply embedded training programmes. The employees are excellent, the business is very profitable and it’s one of New Zealand’s most famous hospitality and accommodation brands.