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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

Last year we met Parai Parai a Visitor Host at @aucklandmuseum Read about his #career working in a #Museum on the… https://t.co/kP1avrCF0d

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • Eliesa Sime thumb

    For the joy of cooking

    When Eliesa Sime was a student at Mt Roskill Grammar in Auckland, his goal was to become a chef. For the last five years, he has been part of the team preparing delicious dishes for travellers at Auckland Airport’s luxury Novotel hotel. In late 2017, he successfully completed ServiceIQ’s premiere Cookery Apprenticeship achieving the New Zealand Certificate in Cookery Level 4 qualification and was promoted to demi-chef.  

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    CMRs completed thumb

    Review All Done – New Documents Ready

    We are delighted to let you know that ServiceIQ’s review of its Consent and Moderation Requirements (CMRs) has been completed successfully and the new documents are now available for you to use.

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    Shakira Kalksma thumb

    Climb every mountain

    Like many young people attracted to a career in tourism, Shakira Kalksma knew, when she was studying the subject at school, that the exciting industry presented her with the perfect adventure. She just didn’t know where or what kind of role she’d land in the dazzling world spanning everything from outdoor pursuits to retail and hospitality.     

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    HospoSavvy thumb

    New recruits in hospitality can now get essential skills in weeks not years

    Successful hospitality employers know that training and retaining great staff is essential for a successful and sustainable business. The challenge is how can those businesses who need to get staff up to speed quickly find a reliable way to do it. ServiceIQ now has the answer. 

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  • NZC Travel thumb

    Online is on for fledgling travel agents going professional

    ServiceIQ is delighted to announce that new travel agents can now be assessed quickly and easily online to gain the industry’s professional qualification. Doing away with paperwork will also make it easy for users to complete the qualification at work.  

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    Tony Laskey thumb

    Top industry executive joins ServiceIQ

    Top service industry executive Tony Laskey has been appointed as ServiceIQ’s new General Manager – Industry Engagement, from 4 February.

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    Renee Bennett Shields thumb

    Hooked on tourism!

    ServiceIQ’s on-job training programmes are a good fit for Renée Bennett-Shields, manager of Nelson Tasman’s thriving i-SITE information office. In summer, she manages up to 13 staff looking after around 1500 visitors a day, plus she’s flat-out leading the marketing, communications and retail side of the non-stop seven-day a week operation. 

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    Angelina Singh thumb

    Flight of imagination

    Ever since she was at school, Angelina Singh aspired to work for “New Zealand’s iconic airline”. She didn’t know how it would happen, but all the way through university she held onto the idea and as soon as she graduated, she got onto Air New Zealand’s radar by registering for any jobs coming up. A few months later, her dream came true. 

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  • Tia Warwick thumb

    New ServiceIQ Gateway Scholar defies gravity

    Tia Warwick from Oxford in Canterbury is living proof that a ServiceIQ Gateway programme gives secondary students the grounding they need to lift-off into a career they’re passionate about. 

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    EmmaMcKinnon thumb

    5 Stars at 30

    Back when Emma McKinnon was 18, fresh out of school, and in her first job greeting guests at the front desk of Blenheim’s luxury five-star Chateau Marlborough Hotel, all she longed for was “to be in management telling people what to do.” 

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    REFRESHER Liabilities thumb

    Colour Accounting refresher – Liabilities and Leverage

    Liabilities are defined as an obligation to a third party.

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    WorldSkillsNZ thumb

    2018 WorldSkills New Zealand

    Congratulations to all the competitors at the 2018 WorldSkills New Zealand​ Aircraft Maintenance Engineer category. 

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  • New gateway pricing thumb

    New Gateway pricing

    From 2019, the new price for most Readymade Gateway training will be $500 plus GST.

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    New Skydiving Diploma drops out of the blue thumb

    New Skydiving Diploma drops out of the blue

    It’s landed safely! This week, NZQA approved a new qualification that will help people who enjoy jumping out of planes into mid-air, make the leap into an exciting commercial career. 

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    Countdown SEEDS Celebration thumb

    Countdown SEEDS Celebration

    On Friday 28th of October, Countdown Auckland Airport celebrated the completion of the SEEDS Programme with four students from Aorere College.

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    Parai Parai thumb

    Bringing the museum to life

    Today’s best museums are about putting across educational information in a way that’s entertaining and engaging and makes the most of a visitor’s time. Auckland War Memorial Museum is one the most outstanding in Australasia. Being one of its Visitor Hosts is among the most important jobs, ensuring millions of visitors enjoy an all-round memorable experience from the moment they arrive.

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  • Regional Roadmaps update thumb

    Service industry workforce development revs up in the regions

    Last year, ServiceIQ launched at Parliament a series of Regional Roadmaps to help address a looming skills shortage in New Zealand’s retail, hospitality, aviation, travel, tourism and museum industries. 

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    Charlotte Lee thumb

    Learning to lead

    Creating the right look for a building often requires blending different colours, tints and textures to get the perfect balance. Charlotte Lee from Queenstown’s Resene ColorShop has taken a similar approach when it comes to creating her career. In five years, she’s gained a mix of skills, knowledge, experience and qualifications that have helped her become one of the famous Kiwi brand’s top managers in the country. 

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    Cultural camps 2018 thumb

    Getaway to a great adventure in Māori Tourism

    ServiceIQ offers a choice of fantastic Gateway Tourism Cultural Camps held at beautiful marae around the country, such as Waiheke Island or Waitomo Caves and a new one on Kapiti Island. The camps are designed to give Year 13 students the rare opportunity to gain first-hand experience, practical skills and unit standards, while staying in a unique New Zealand cultural setting.

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    Liam Wilkie thumb

    Wellington Apprentice Chef tastes victory at New Zealand’s national cookery awards

    Following an intense ninety-minute cook-off at the NZ Hospitality Championships in Auckland on the weekend, Wellington’s Liam Wilkie has been awarded the prestigious ServiceIQ Champion Apprentice Chef title.

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