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Skills for the New Zealand service industry

ServiceIQ is the Industry Training Organisation (ITO) for a large part of New Zealand's vibrant and growing service industry.

We aim to have a world class New Zealand service industry through skilled and qualified people.

 

Congratulations to the winners of the 2018 WorldSkills New Zealand Aircraft Maintenance National Competition. Gold… https://t.co/NL7cgCBWKv

News & updates

The service sector is a busy industry. Here are some feature articles on recent news and updates...

  • Christmas Closedown thumb

    Christmas break key dates

    Certificate and resource orders and our Christmas closedown dates.

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    New Skydiving Diploma drops out of the blue thumb

    New Skydiving Diploma drops out of the blue

    It’s landed safely! This week, NZQA approved a new qualification that will help people who enjoy jumping out of planes into mid-air, make the leap into an exciting commercial career. 

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    2019 pre-orders and resource returns

    Due to January and February being the busiest time of the year for resource ordering and printing, ServiceIQ encourages customers to place pre-orders now.

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    Countdown SEEDS Celebration thumb

    Countdown SEEDS Celebration

    On Friday 28th of October, Countdown Auckland Airport celebrated the completion of the SEEDS Programme with four students from Aorere College.

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    Aviation Gateway scholarship now open

    All secondary school students who have successfully completed Aviation Gateway in 2018 are eligible to apply for the $2000 ServiceIQ Flying NZ Scholarship. 

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    Parai Parai thumb

    Bringing the museum to life

    Today’s best museums are about putting across educational information in a way that’s entertaining and engaging and makes the most of a visitor’s time. Auckland War Memorial Museum is one the most outstanding in Australasia. Being one of its Visitor Hosts is among the most important jobs, ensuring millions of visitors enjoy an all-round memorable experience from the moment they arrive.

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    Regional Roadmaps update thumb

    Service industry workforce development revs up in the regions

    Last year, ServiceIQ launched at Parliament a series of Regional Roadmaps to help address a looming skills shortage in New Zealand’s retail, hospitality, aviation, travel, tourism and museum industries. 

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    Charlotte Lee thumb

    Learning to lead

    Creating the right look for a building often requires blending different colours, tints and textures to get the perfect balance. Charlotte Lee from Queenstown’s Resene ColorShop has taken a similar approach when it comes to creating her career. In five years, she’s gained a mix of skills, knowledge, experience and qualifications that have helped her become one of the famous Kiwi brand’s top managers in the country. 

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    Getaway to a great adventure in Māori Tourism

    ServiceIQ offers a choice of fantastic Gateway Tourism Cultural Camps held at beautiful marae around the country, such as Waiheke Island or Waitomo Caves and a new one on Kapiti Island. The camps are designed to give Year 13 students the rare opportunity to gain first-hand experience, practical skills and unit standards, while staying in a unique New Zealand cultural setting.

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    Liam Wilkie thumb

    Wellington Apprentice Chef tastes victory at New Zealand’s national cookery awards

    Following an intense ninety-minute cook-off at the NZ Hospitality Championships in Auckland on the weekend, Wellington’s Liam Wilkie has been awarded the prestigious ServiceIQ Champion Apprentice Chef title.

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    AndrewMcSweeney Sept18 thumb

    ServiceIQ Chief Executive appointment

    ServiceIQ Board Chair Rick Christie has confirmed the appointment of Andrew McSweeney as its new Chief Executive. ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism and museums sectors.

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    Tasty new course on the school menu thumb

    Tasty new course on the school menu

    The new canapé creation course offered by ServiceIQ is a great way to introduce cookery students to the exciting world of catering. The fun starter will help give culinary students confidence and inspiration to take an even greater interest in a cookery career.  

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    Bidfood’s appetite for training delivers big returns

    Bidfood in Queenstown is a fast-growing distribution business with 120 staff operating two warehouses 24/7. An entity of Bidfood New Zealand, the Central Otago branch has always been a big believer in on-job training to ensure top quality service to hundreds of restaurants, cafés, hotels, resorts, retailers and more, across the region, including Te Anau and the West Coast. 

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    Chloe Sowden thumb

    Chloe’s catering career plus!

    Chloe Sowden’s two favorite things in life are food and people. In her career, she has risen quickly from barista, to professional catering cook, to Business Development and Training Co-ordinator at one of New Zealand’s fastest growing food service companies.  

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    Career lands on top of the world

    There was a chance top aircraft engineer Jarrod Wood could have ended up as a car mechanic. After all, he’d always been interested in engines and some of his family were involved in motorsport sport so it was definitely in the blood. 

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    Wendy McLaughlan thumb

    On-job training fits Ziera shoes perfectly

    Staff training is the right style and fit for the team at Ziera, New Zealand’s multi-award-winning shoe retailer. Wendy McLaughlin, National Retail Manager is a huge believer because she’s seen it work and has benefited from it herself.

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  • WorldSkillsNZ thumb

    2018 WorldSkills New Zealand

    Congratulations to all the competitors at the 2018 WorldSkills New Zealand​ Aircraft Maintenance Engineer category at the National Selection, held late June.

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    National Sec School Culinaruy Chall thumb

    National Secondary School Culinary Challenge

    The knives were out … as were the smoking machines, sous vide ovens, vacuum sealers and a vast array of pots, pans, jugs and plates. Sixteen of the most talented hospitality students in New Zealand took on the ultimate food battle – the chance to win the coveted title of 2018’s National Secondary Schools Culinary Challenge.

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    Two successful Māori Culture & Tourism Gateway Camps

    Last school holidays ServiceIQ held two highly successful Māori Culture & Tourism Gateway Camps.

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    airBRIDGE thumb

    airBRIDGE over troubled waters

    Josh Englin relishes solving problems and creating order from chaos. He’s found the perfect career opportunity by becoming a cadet at Christchurch Airport. He’s also getting his money organised and is saving for a house. Here’s how he’s done it.

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