Travel agents are the professionals who help people plan and book their travel – whether they are travelling for work, for personal reasons or for a well-earned holiday.
Attention to detail, sales skills and the ability to give great customer service are important, and an up to date knowledge of the industry, products and regulations are just as vital.
If your people have a good qualification you can rest assured that your customers are being looked after by staff who know what they’re doing. They will have the training, knowledge and skills to ensure that your business succeeds and your customers come back for that personal service that the Internet simply can’t offer.
Choose the right programme for you
ServiceIQ’s programmes take between six months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.