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Skills for the Aotearoa New Zealand service industry

ServiceIQ is the workplace training specialist for a large part of Aotearoa New Zealand's service industry.

We help our customers succeed by growing their talent.

 

@delawarenorth hospo staff at Wellington’s @skystadium are tackling the hard mahi, getting structured training,… https://t.co/5W5iPFJUGB

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

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    Stadium hospo staff show their savvy

    Hospitality staff at the home of the All Blacks, Hurricanes, Wellington Phoenix FC, and Wellington Lions are tackling the hard mahi, getting structured training and NZQA credits. 

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    2023 Pre-Orders

    From Monday 17th October, the 2023 Pre-Orders will be open to you for printed products only. 

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    2023 Pre-Orders

    From Monday 17th October, the 2023 Pre-Orders will be open to you for printed products only. 

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    Retail Apprenticeship opens doors

    Tayah Kaipo says completing the ServiceIQ Retail Apprenticeship programme has not only boosted her confidence, but also opened her eyes to a rewarding career and planted the idea of one day owning a store of her own.

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    On-job training delivers success for top holiday parks

    Being committed to growing skills and talent has paid dividends for one outstanding New Zealand holiday park, and for an exceptional employee at another.  

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    ServiceIQ joins Te Pūkenga Work Based Learning Limited

    Kaimahi and representatives from ServiceIQ and Te Pūkenga came together in Wellington this morning for a pōwhiri as ServiceIQ was welcomed into Te Pūkenga Work Based Learning Limited.

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    New Gateway Galore

    “It’s been a real success”, enthuses Grant Hobbs, Gateway Coordinator at Auckland’s De La Salle College. “We’ve seen hundreds of young people engage with the workplace. Teachers and I have seen a real change in their maturity because they’re starting to work with adults. They’re starting to realise their own potential, and are gaining credits towards NCEQ Level 2 and Level 3.

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    Solid year for ServiceIQ despite COVID impacts

    COVID-19, planning for a ‘lift and shift’ transition, and rapidly changing customer needs and demand were just some of the challenges that the service sectors’ industry training organisation, ServiceIQ, faced last year.

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    Service sectors set up for success

    The future for Aotearoa’s service sectors is a little brighter today as Industry Training Organisation ServiceIQ has transferred $3 million to Ringa Hora, the new Services Workforce Development Council. The fund is for industry-led workforce and skills development projects in hospitality, tourism, retail, aviation, and travel.

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    School students get NCEA credits for hospo competitions

    In pre-COVID times, hundreds of hospitality professionals joined battle for the accolade of being the best of the best, pitting their skills against each other in world-class cookery and food & beverage competitions.

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    Important changes

    From 4 October 2021, responsibility for qualifications development, pre- and post-moderation, consent to assess, and programme endorsement moved from ServiceIQ to the new Ringa Hora – Services Workforce Development Council (WDC).  

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    Chef, apprentice, parent and teacher: Learning and earning on-job makes the difference

    Moving seamlessly from school to the workplace can be a big leap but a good employer, with a commitment to on-job training programmes or apprenticeships, makes all the difference.

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    Photo Album: Hospitality Teachers’ Professional Development

    We’ve kicked off the PD days and the feedback has been fantastic – here’s a look at what you can expect.

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    Apprenticeships boost retail careers

    Top retailers across New Zealand are embracing the opportunity to offer eligible staff an apprenticeship.

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    NZQA proposal includes workplace training

    The New Zealand Qualifications Authority (NZQA) is seeking feedback on three proposals.

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    New partnership to bolster tourism student numbers ahead of rebuild

    ServiceIQ and Go with Tourism are teaming up for 2021.

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    Great news for you: ServiceIQ and Go with Tourism partner

    Go with Tourism is a free support service with a range of resources to assist the New Zealand hospitality and tourism workforce. Services include educational pathways, and job and employer connectors. 

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    Students take flight with new aviation option

    COVID-19 may have hit parts of the aviation industry hard, but it’s projected to pick up strongly. The International Air Transport Association has said that air travel may recover to previous levels in under three years.

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    Doing dishes to making dishes

    School wasn’t doing it for Brooklyn O’Neil. He wanted to get out into the workforce and start making a go of things. So, he went looking for work and landed a job in a restaurant, in the classic starting-out role of dishwasher.

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    Rocket Lab Offers New Zealand’s First Aerospace Apprenticeship

    The programme enables apprentices to receive a formal ServiceIQ Aeronautical Engineering trade qualification for building Electron rockets and testing space hardware. 

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