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The importance of skilled professionals in the service sector


Skilled people help make a good business great. And now, if you run a business in the service industry, it’s never been easier to upskill your talented staff on the job. It’s also an ideal solution for employers who struggle to recruit experienced staff.

Rather than send your people offsite to learn, ServiceIQ, the ITO (Industry Training Organisation) for many service sectors, offers a wide range of top quality training programmes that can be easily achieved by employees on the job and at a pace that works for the business.

ServiceIQ helps hundreds of businesses of all sizes to succeed by developing talented staff. These include leading brands such Air New Zealand, BP, Flight Centre, Hobbiton, i-SITE visitor centres, McDonald’s, Nimon & Sons, Novotel, Resene, Skyline Queenstown, Te Papa, Z Energy and more.

Each and every programme is custom designed by industry experts to meet the needs of businesses competing to succeed in the aviation, retail, hospitality, tourism, retail and museum sectors.  


Whether you run a tourist attraction, a hotel or a restaurant, you can choose the programmes that will help you develop and upskill your people to boost your business.

There are all types of on-job training opportunities from flexible short online courses, to full training programmes and apprenticeships that lead to nationally recognised qualifications – from certificates through to Diplomas.

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Many businesses use the programmes for succession planning; progressing staff skills to create a pool of experts ready to move up to management roles.

Even better, programmes can be free when you train one of your people to be a workplace assessor.

Every year, thousands of Kiwis gain skills to help advance the business and their career - from award-winning chefs, caterers and baristas, travel agents, tourism and museum guides, hotel managers, aircraft engineers, flight attendants, café and restaurant waiters, hotel porters, cocktail makers and mâitre d’s, to retail supervisors and business managers, plus many more. 

Choose the right programme/s for you