We will ensure:

• Māori learners have a strong representative voice.
• Māori learners achieve equitable outcomes. These outcomes are determined in partnership with Māori.
• Our staff and employers are proactively growing their Cultural Confidence.
• Māori values and principles are inherent in learners measures of success.
• Māoritanga is embedded through the learning journey. Māori are visible at all levels of ServiceIQ.
• There are strong connections with their iwi/hapū. 
• Māori learners can access multiple opportunities across their lifetime to return home to learn te reo and Tikanga Māori, as well as use their new skills for their iwi/hapū.
• A strong Māori workforce is available to support Māori and their whānau. There is a vibrant Māori ecosystem. Māori learners and staff thrive, their capability grows and is nurtured.
• Māori identity is reflected within their learning and environment. Learning with ServiceIQ is mana-enhancing for them and their whānau. 
• Learning and wellbeing needs are proactively met. ServiceIQ supports the wellbeing of all Māori learners.

We will ensure:

• Pacific learners have a strong representative voice.
• Our staff and employers are proactively growing their Cultural Confidence.
• Pacific learners achieve equitable outcomes. These outcomes are determined in partnership with Pacific Peoples.
• Pacific Peoples values and principles are inherent in learners measures of success.
• Learning and wellbeing needs are proactively met. ServiceIQ supports the wellbeing of all Pacific learners.
• Pacific Peoples are visible at all levels of ServiceIQ.
• There are strong connections with their communities and aiga. 
• Pacific learners can access multiple opportunities across their lifetime.
• A strong Pacific Peoples workforce is available to support Pacific Peoples and their aiga. There is a vibrant Pacific ecosystem. Pacific learners and staff thrive, their capability grows and is nurtured.
• Pacific Peoples identity is reflected within their learning and environment. Learning with ServiceIQ is mana-enhancing for Pacific Peoples and their aiga.

We will ensure:

• Disabled learners have a strong representative voice.
• Disabled learners achieve equitable outcomes.
• The majority of our staff are reporting an increase in their Disability Confidence.
• The Principles of Universal Design are being implemented, disabled learners report a more accessible use of assistive technology.
• Learners with varying impairments receive the right learning support and can access information, communication and digital platforms.
• An increasing number of disabled learners feel safe to provide personal information about their impairment.
• Employers who support disabled learners express an increase in their Disability Confidence.
• Disabled learners identity is reflected within their learning and environment. Learning with ServiceIQ is mana-enhancing for people with impairments and their whānau.
• A strong disability workforce is available to support disabled learners. Disabled learners and staff thrive, their capability grows and is nurtured.
• Learning and wellbeing needs are proactively met. SIQ supports the wellbeing of all learners with impairments.

We will ensure:

• Our staff and employers are proactively growing their foundation skills confidence.
• Low Prior Achieving (LPA) learners achieve equitable outcomes.
• Achievement values and principles are inherent in LPA learners measures of success.
• Learning and wellbeing needs are proactively met. ServiceIQ supports the wellbeing of all Low Prior Achieving ākonga.
• Strong partnerships are evident with low prior achieving support organisations such as Literacy Aotearoa.

We will ensure:

• Apprentices have a strong representative voice.
• All Service IQ apprentices achieve equitable outcomes. 
• Our Sector Service Advisors are reporting an increase in confidence working with apprentices.
• An improved evidence-based approach to increase support and pastoral care to first-year apprentices, both directly and in workplaces.
• Te Tiriti principles are applied prioritising Māori, Pacific Peoples, and ākonga with physical, mental health or language and learning requirements.
• Apprentices receive the right learning support and can access information and digital platforms.
• Employers of apprentices have access to information and support, with clear lines of communication with Service Sector Advisors.
• Learning and wellbeing needs are proactively met. ServiceIQ supports the wellbeing of all Apprentices.
• At least four pastoral care visits are undertaken and noted.